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Arco Maya

Property class: 2

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Photo gallery for Arco Maya

A hotel room with a bed, a desk, and a window.
Pool
Property entrance
Lobby
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping

Explore the area

View in a map
Retorno Marañón #31 SM 25 MZA 23 LT 01, Cancun, QROO, 77509
  • Place, Mercado 28
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪5 min walk‬
  • Place, Plaza 28
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room

A bedroom with a bed, a wooden table, a bathroom with a sink, and an air conditioning unit.

Standard Room

  • 136 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with a large bed, a smaller bed, a window, and a ceiling with decorative molding.

Standard Room, 2 Queen Beds

  • 180 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

A hotel room with two beds, a ceiling fan, a mirror, and a door.

Family Room

  • 456 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of Mercado 28, Arco Maya is within a 15-minute stroll of Xbalamqué Theater. This 17-room guesthouse welcomes guests with conveniences like free in-room WiFi, free self parking, and a computer station.
View more Guest Houses in CancunOpens in a new window

What's nearby

  • Xbalamqué Theater - 3 min walk - 0.2 miles
  • Mercado 28 - 5 min walk - 0.3 miles
  • Las Palapas Park - 5 min walk - 0.3 miles
  • Plaza 28 - 6 min walk - 0.4 miles
  • Benito Juarez Municipal Building - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Comida Mexicana, Mariscos Y Más - ‬4 min walk
  • ‪Cheester - ‬9 min walk
  • ‪Carl's Jr. - ‬5 min walk
  • ‪Picaña & Grill - ‬6 min walk
  • ‪El Morelense - Cecina De Yecapixtla - ‬3 min walk

About this property

Arco Maya

At Arco Maya, guests have access to free WiFi in public areas, a computer station, and an arcade/game room. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Additional amenities include express check-in, express check-out, and a terrace.
21-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Ceiling fans are also included.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Arcade/game room
  • Pool

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Hotel Arco Maya
Arco Maya Cancun
Capital O Arco Maya
Arco Maya Guesthouse
Hostal Arco Maya Hostel
Arco Maya Guesthouse Cancun

Frequently asked questions

Is free cancellation available at Arco Maya?

Arco Maya offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What's there to see within easy reach of Arco Maya?

This guesthouse is situated in Downtown Cancun, just steps from Xbalamqué Theater, and within a 10-minute walk of Las Palapas Park and Plaza 28. You'll also find Plaza Las Americas and Cancun Mall within a short drive.

Will I be able to park at Arco Maya?

Yes, self parking is offered for free at the guesthouse.

Does Arco Maya have a casino at the property?

No, Arco Maya doesn't have a casino.

Will I find an indoor pool at Arco Maya?

No, there is no indoor pool at this guesthouse.

What will couples enjoy most about a stay at Arco Maya?

Amenities at this guesthouse that appeal to couples include a 24-hour front desk and a terrace.

Does Arco Maya have a hot tub?

No, there isn't a spa tub at this guesthouse.

Does Arco Maya feature a restaurant that includes a breakfast menu?

No, Arco Maya doesn't have a restaurant that serves breakfast.

Will Arco Maya allow pets to stay free of charge?

No, pets and service animals aren't allowed at Arco Maya.

Does Arco Maya have connecting rooms available?

No, there aren't connecting guestrooms at this guesthouse.

How far is the airport from Arco Maya?

The closest major airport to Arco Maya is Cancun Intl. Airport (CUN), which is 11.2 mi away (20 minutes by car).

Can I book a room with a balcony at Arco Maya?

Yes, some accommodations at Arco Maya offer a balcony.

Arco Maya Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 8 reviews
Rating 8 - Good. 3 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

8.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Me cambiaron de hotel

Nos cambiaron de hotel a Hotel Farallón In, instalaciones pésimas, muy pequeño, no tienen protocolos de salubridad no me gusto para nada no estancia ahí
Stayed 2 nights in Dec 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great location. Close to the ADO Terminal. Nice room with balcony. Bed was really hard with metal springs. Could be more comfortable. Very small bathroom. Good for one night if you do not plan to stay long in Cancun.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very inexpensive. It was located in the city, not the glitzy hotel strip near the beach.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk really helped me out by arranging a taxi in the middle of the night for me to make my flight.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness
El lugar me pareció bien en general,solo hubo un detalle,al dejar mis llaves de la habitación para el aseo,regresé en la noche y el servicio se las llevó a su casa particular,lo cual tuvimos que esperar a que regresaran las llaves y nosotros estábamos muy cansados.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir hatten eine Tolle Zeit.
Stayed 2 nights in Jan 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No tuve estadía el hotel desde hace meses está cerr

Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019