- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- Registered guests are the only ones allowed in guestrooms.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
- Noise-free rooms can't be guaranteed.
City Express Cancun
2.5 out of 5.0Enter your dates to see prices
City Express Cancun
2.5 out of 5.0
3.5
out of 5
Average Guest Review
See all 11 reviews
This hotel is most popular for:
Recent guest reviews
Very comfortable bed. Very friendly, helpful and pleasant staff. Great location: 1 block from a big mall Las Americas, and across the street from the best hospital in Cancun, with 50 specialists in different areas of medicine. Very good breakfast. Outside space with a swimming pool.
Hotel is located across big shopping mall, with plenty of food courts, good retail prices for everyday goods. In general recommended for business traveller with clean, comfortable and quiet room, business center, great buffette breakfast and friendly staff. Taxi stand right around the corner (expensive), better to catch one on the street. Safe environment by the busy street.
Everything was really good, with the exception that when we got there they made us wait for about two hours because they where sold out, although we had made the reservation about one month in advance. We were very tired, and that made worse the wait! Besides this incident, we would recommend this hotel if you are going to be in the city because it has a good location, it also has ice, coffee, tea, hot water, and a microwave available 24 hours a day in the hotel lobby.
Great stay. Nice location for business travel and next to a handy shopping center.
very good and very clean good staff greet location good value for your $$
I normally give the city express family of hotels very high marks. This time they put me on the 5th floor and in the middle of the night there was a sudden, vomit inducing reek coming from the shower drain. A big problem with their sewer gas venting. I finally put a plastic bag over the drain and filled the shower with a few inches of water. Also, no towels in room.
This is a small business hotel, average, but new one, with good location, and with a small breakfast included. If you want to use your hotel room just to get rest and sleep ,you can bet on it, and for the price, is a good choice....
nice quiet ..clean need more efficient ac
I had booked a double room and the receptionist was going to give me a single room, and after I showed her the confirmation she got it right but she didnt believe at first
The hotel was just BAD!!! I did not recommend it at all!! The rooms are small, hot and noisy. They have manual AC that is old and stinky, so basically you just sleep in a very hot room or you just couldnt because of the noise and smell of the AC. Horrible!!! The staff was unhelpful and rude. They just kept saying "those are the hotel conditions". The hotel is not money worth. Dont rely on the pictures you may see on the web. The breakfast was pretty decent, specially the fruit, but that is all. Wouldnt recommend it if you are looking for a nice and not expensive hotel. There should be, by far, better options than this one.
First rate, inexpensive accommodation for a short stop-over, as a base for exploring north Yucatan, or as an alternative to the overbuilt and overpriced beachfront hotel zone. Clean, quiet, excellent continental breakfast included, and convenient to in-town shopping (nice mall nearby) and restaurants. Free wireless internet. Friendly and helpful staff.
Hotel highlights
- Free full breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Located in Downtown Cancun, City Express Cancun is next to Amerimed Hospital and Royal Yak Casino and Sports Book. This 128-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's in central Cancun and also a short walk from Dubai Palace Casino and Malecon Americas Shopping Mall.
Dining
Free full breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
Rooms
City Express Cancun's 128 air-conditioned rooms provide phones and ironing boards. Guests can expect 31-inch LED TVs with cable channels, along with free WiFi and wired Internet. Hair dryers are also standard.
Property features
At City Express Cancun, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 3 meeting rooms, a business center, and coffee/tea in a common area.
Guest reviews for City Express Cancun
my stay at city express hotel in cancun
Everyone
Very comfortable bed. Very friendly, helpful and pleasant staff. Great location: 1 block from a big mall Las Americas, and across the street from the best hospital in Cancun, with 50 specialists in different areas of medicine. Very good breakfast. Outside space with a swimming pool.
short stay, long satisfaction
Families
Hotel is located across big shopping mall, with plenty of food courts, good retail prices for everyday goods. In general recommended for business traveller with clean, comfortable and quiet room, business center, great buffette breakfast and friendly staff. Taxi stand right around the corner (expensive), better to catch one on the street. Safe environment by the busy street.
comfortable and accesible
Families
Everything was really good, with the exception that when we got there they made us wait for about two hours because they where sold out, although we had made the reservation about one month in advance. We were very tired, and that made worse the wait! Besides this incident, we would recommend this hotel if you are going to be in the city because it has a good location, it also has ice, coffee, tea, hot water, and a microwave available 24 hours a day in the hotel lobby.
nice extra night
BusinessTravelers
Great stay. Nice location for business travel and next to a handy shopping center.
toriest
Couples
very good and very clean good staff greet location good value for your $$
business in cancun
BusinessTravelers
I normally give the city express family of hotels very high marks. This time they put me on the 5th floor and in the middle of the night there was a sudden, vomit inducing reek coming from the shower drain. A big problem with their sewer gas venting. I finally put a plastic bag over the drain and filled the shower with a few inches of water. Also, no towels in room.
good for the price
BusinessTravelers
This is a small business hotel, average, but new one, with good location, and with a small breakfast included. If you want to use your hotel room just to get rest and sleep ,you can bet on it, and for the price, is a good choice....
fine hotel
Couples
nice quiet ..clean need more efficient ac
the receptionist need training,
BusinessTravelers
I had booked a double room and the receptionist was going to give me a single room, and after I showed her the confirmation she got it right but she didnt believe at first
really ugly!!!
Families
The hotel was just BAD!!! I did not recommend it at all!! The rooms are small, hot and noisy. They have manual AC that is old and stinky, so basically you just sleep in a very hot room or you just couldnt because of the noise and smell of the AC. Horrible!!! The staff was unhelpful and rude. They just kept saying "those are the hotel conditions". The hotel is not money worth. Dont rely on the pictures you may see on the web. The breakfast was pretty decent, specially the fruit, but that is all. Wouldnt recommend it if you are looking for a nice and not expensive hotel. There should be, by far, better options than this one.
