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Recent guest reviews

Missing multiple items for the service, reservation got lost l, no transportation service to the airport or anywhere.

Gracias por su magnífico servicio y hospitalidad Espero regresar pronto y encontrar la misma calidad en su atención

I like everything is very close to my business thanks for you hospitality’s

Affordable, very clean, friendly staff and great location.

Very comfortable bed. Very friendly, helpful and pleasant staff. Great location: 1 block from a big mall Las Americas, and across the street from the best hospital in Cancun, with 50 specialists in different areas of medicine. Very good breakfast. Outside space with a swimming pool.

Hotel is located across big shopping mall, with plenty of food courts, good retail prices for everyday goods. In general recommended for business traveller with clean, comfortable and quiet room, business center, great buffette breakfast and friendly staff. Taxi stand right around the corner (expensive), better to catch one on the street. Safe environment by the busy street.

Everything was really good, with the exception that when we got there they made us wait for about two hours because they where sold out, although we had made the reservation about one month in advance. We were very tired, and that made worse the wait! Besides this incident, we would recommend this hotel if you are going to be in the city because it has a good location, it also has ice, coffee, tea, hot water, and a microwave available 24 hours a day in the hotel lobby.

Great stay. Nice location for business travel and next to a handy shopping center.

very good and very clean good staff greet location good value for your $$

I normally give the city express family of hotels very high marks. This time they put me on the 5th floor and in the middle of the night there was a sudden, vomit inducing reek coming from the shower drain. A big problem with their sewer gas venting. I finally put a plastic bag over the drain and filled the shower with a few inches of water. Also, no towels in room.

This is a small business hotel, average, but new one, with good location, and with a small breakfast included. If you want to use your hotel room just to get rest and sleep ,you can bet on it, and for the price, is a good choice....

nice quiet ..clean need more efficient ac

I had booked a double room and the receptionist was going to give me a single room, and after I showed her the confirmation she got it right but she didnt believe at first

The hotel was just BAD!!! I did not recommend it at all!! The rooms are small, hot and noisy. They have manual AC that is old and stinky, so basically you just sleep in a very hot room or you just couldnt because of the noise and smell of the AC. Horrible!!! The staff was unhelpful and rude. They just kept saying "those are the hotel conditions". The hotel is not money worth. Dont rely on the pictures you may see on the web. The breakfast was pretty decent, specially the fruit, but that is all. Wouldnt recommend it if you are looking for a nice and not expensive hotel. There should be, by far, better options than this one.

First rate, inexpensive accommodation for a short stop-over, as a base for exploring north Yucatan, or as an alternative to the overbuilt and overpriced beachfront hotel zone. Clean, quiet, excellent continental breakfast included, and convenient to in-town shopping (nice mall nearby) and restaurants. Free wireless internet. Friendly and helpful staff.

no me dieron la habitación a pesar de tener la reserva y confirmación de Orbitz me salieron que NO había reservación y que no tenían la reservación.

Av. Nichupté S/N S.M. 8 Mza 1 Lote 4 Cancun QROO

Hotel highlights

  • Walking distance to Dubai Palace Casino and Plaza Las Americas
  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking

Located in Downtown Cancun, City Express Cancun is within a 5-minute walk of Dubai Palace Casino and within 15 minutes of other popular attractions like Plaza Las Americas. This 128-room hotel welcomes guests with conveniences like free breakfast, a private beach, and an outdoor pool.


Dining

Start your day off right with a free full breakfast, served each morning from 6 AM to 10 AM.


Rooms

City Express Cancun's 128 rooms are air-conditioned and provide safes, phones, and ironing boards. Guests can expect 31-inch LED TVs with cable channels, along with free WiFi and wired Internet. Rooms also include hair dryers.


Property features

Guests of City Express Cancun have access to an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.

Room options

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for City Express Cancun

Everyone (2) Business (5) Couples (2) Family (6)
2
Family Family

Missing multiple items for the service, reservation got lost l, no transportation service to the airport or anywhere.

By on Mar 18, 2021

Review comment responded on Mar 21, 2021

We are sorry to read that you did not have a comfortable experience, we will discuss the matter directly with my collaborators, and we hope that on your next visit your experience will be rewarding. Greetings.

5
Family with small children Business Business

Gracias por su magnífico servicio y hospitalidad Espero regresar pronto y encontrar la misma calidad en su atención

By , from Puebla on Dec 8, 2019

Review comment responded on Dec 12, 2019

Estamos muy felices por haber cumplido sus expectativas, esperamos con ansias volver a contar con su visita aquí en su casa City Express Cancún. Saludos.

5
Family Business Business

I like everything is very close to my business thanks for you hospitality’s

By on Oct 2, 2019

Review comment responded on Oct 4, 2019

On behalf of City Express Cancun we thank you for the valuation of your stay, we are happy to have fulfilled all your expectations.

5
Everyone

Affordable, very clean, friendly staff and great location.

By on Jul 23, 2018

Review comment responded on Jul 28, 2018

Muchas gracias por sus comentarios, esperamos vuelva pronto a Cancun.

4

my stay at city express hotel in cancun

Everyone

Very comfortable bed. Very friendly, helpful and pleasant staff. Great location: 1 block from a big mall Las Americas, and across the street from the best hospital in Cancun, with 50 specialists in different areas of medicine. Very good breakfast. Outside space with a swimming pool.

By on May 3, 2017

5

short stay, long satisfaction

Family

Hotel is located across big shopping mall, with plenty of food courts, good retail prices for everyday goods. In general recommended for business traveller with clean, comfortable and quiet room, business center, great buffette breakfast and friendly staff. Taxi stand right around the corner (expensive), better to catch one on the street. Safe environment by the busy street.

By on Jul 30, 2015

4

comfortable and accesible

Family

Everything was really good, with the exception that when we got there they made us wait for about two hours because they where sold out, although we had made the reservation about one month in advance. We were very tired, and that made worse the wait! Besides this incident, we would recommend this hotel if you are going to be in the city because it has a good location, it also has ice, coffee, tea, hot water, and a microwave available 24 hours a day in the hotel lobby.

By on Jul 8, 2015

4

nice extra night

Business

Great stay. Nice location for business travel and next to a handy shopping center.

By on Jan 16, 2015

5

toriest

Couples

very good and very clean good staff greet location good value for your $$

By on Jan 15, 2015

4

business in cancun

Business

I normally give the city express family of hotels very high marks. This time they put me on the 5th floor and in the middle of the night there was a sudden, vomit inducing reek coming from the shower drain. A big problem with their sewer gas venting. I finally put a plastic bag over the drain and filled the shower with a few inches of water. Also, no towels in room.

By on Jan 15, 2015

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