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Courtyard by Marriott Baltimore BWI Airport

3.0 out of 5.0

Recent guest reviews

The staff was overwhelmed by our bus load of people but we're so friendly and helpful. I had an issue with my door lock and maintenance was right on it.

Staff was excellent. Room was in perfect condition I loved staying here.

The hotel was clean & tidy. Rooms were small than what I expected. No breakfast included, sandwiches at the lobby were as much as 8$.

Location was primary driver of us staying here. Comfortable bed, great location, nice staff. Only issue was no parking.

It was a very nice hotel - the pool had too much chlorine

Hotel was clean and staff was great we had a great time

Very convenient to the airport. Shuttle service every 15 minutes.

Hotel lost electrical power during the night. Awoke when the room became warm due to lack of A/C. No lights, but few options. Shaving in the dark was hazardous. Cold shower was invigorating but uncomfortable. Upon check out, clerk had audacity to say we can't properly check you out because we have no power....I already knew that. There should be a corporate policy in place for such eventualities to compensate guests for lack of amenities and discomfort experienced during their stay (coupons for a discounted or free future stay?) Management should strenuously enforce this policy through training. While I realize the power loss was beyond the control of the hotel, they could have at least been trained well enough to apologize. At least one could leave with a better opinion of the hotel and the chain to guide them in future selection of places to stay when travelling.

My wife and I stayed two nights here while visiting family in the area. We have no complaints except for the lack of a complimentary breakfast. Many hotels include this and it would be great if this Courtyard did. The room and the staff were fine.

Like i never left home? Great crew?The maid service was excellent in the room was clean promptly and professionally. The pool area was always well-kept and the hot tub was very comfortable. Starbucks in the lobby did not hurt a bit to have in the morning.

This was my first visit to the area, and the purpose of the trip was to attend a graduation cermony and daily events at Howard University. The distance from DC and the transportation cost to and from the area were either very expensive or to time consuming with all the Metro and bus changes. I would have enjoyed my trip more if the location had been closer.

It was absolutely fantastic. Would stay again and recommend to others

Upon entrance to the hotel it looked very nice. Receptionist informed me hotel had be redone recently and bistro had been added. Room was small but clean. Bed was so so for comfort. Pool and hot tub were nice. Stayed with 4 little girls (ages 7 and 8) and stated that when I placed my reservation. Recieved phone calls from front desk we were being to loud. Not sure how to control that they were doing anything ridiculous just talking and laughing as tween girls do. And it wasnt at a ridiculous hour of the night ~9-10pm. Needless to say I wouldnt stay here with children as I was told they sell "sleeP".

I was only in town for a day. The location is great for the airport, but it's pretty well removed from Baltimore proper. That's not really a problem if you have a car, but a cab would have run $40 each way.

I loved this hotel. It was located right near the ball park where I was going with family to see a game. I felt the staff were very helpful and nice. I requested a room change for we were staying with another couple and sharing transportation and they were courteous and immediately found rooms next to the other couple. The one thing that was bad or unsatisfactory was the pool at the hotel. The pool heater broke and so the pool was extremely cold and we could only use the hot tub. I would highly recommend to have others stay here and will choose this next time if needed.

Nice room. Cleaning crew was a little noise early but otherwise okay.

the hotel was clean and nice most of the personel was very nice I just thinkthe check in staff could have been more informative. We requested information on a neqar by Catholic church and they new of none. Finally another guest over heard us and directed us.

I would recommemd this hotel to everyone. It is close to the airport with free & courteous shuttle service to and from the airport. The room was very clean. Although we had a balcony room but had no outdoor furniture. The grandchildren were busy at the pool or on the internet. Oh, it would be nice if there was a wall mounted clothes line on the balcony, to dry swimwear on. Ours kinda blew off the balcony rail one night. The staff was ok. I had a question about the printing of boarding passes,to which none of the 3 or 4 staff members I asked could not confirm that I could print all boarding passes for my connecting flight also. They all replied "It should print both," but no one knew for sure. I waited and got the boarding passes at the airport, where I knew I would get all of them. I found a little dust on the monitors and behind them,at the boarding pass printing station and some behind the check in/out station,both on the wall and also on the floor moulding. Which I thought this area was in plain view especially from the waiting/sitting area. But electronic devices do attract dust. As all women know. Maybe it was more noticeable because it was on a black wall. I did tell a staff member about this on my last day. I felt she was more approachable that the others I had seen on duty. I did use the laundry room which could really use a chair. Maybe mount one on the wall just behind the door or under the folding table. The information on the wall stated the washer & dryer run time to be 30 minutes. The washer did but the dryer ran 60 minutes. You either had to go back to your room or sit outside in the courtyard. The grounds are well maintained and the landscaping is very nice. The grandkids really enjoyed the flatscreen tvs mounted on the wall at every dining table. The hotel was quite,clean,comfortable and a real deal for the money. I really expected to pay more for a hotel room that close to D.C. and a Marriott hotel too. I got an exceptional deal on my flights and hotel. This trip was both my grandsons first flight and we visited the D.C. & Baltimore areas. I would recommend this hotel to everyone. I'm not complaining at all. You asked for my opinion. Well. you got it.

Visiting MD to attend a concert in Columbia. Great location, in the BWI Hotel District. Only minutes from the airport, but you don't even hear the planes, and didn't take us long to get back from the concert. Very clean place and the staff were top notch. I will definitely stay there again.

The hotels was great not too expensive,it had an eatin area where u could enjoy a drink or two, computers, indoor pool it looked like a little maze garden outside of the pool area.The room nice and clean. pretty big beds were very comfortable. We had a grown ups night out with family/friends. We went to eat at Ruby Tuesdays which was only a couple of minutes away. Then we went to a night club called cancun cantina which was only about 10 minutes away and had both country and r&b on diffrent sides. Just started takin trips it was a nice room quiet area.

Room options

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Courtyard by Marriott Baltimore BWI Airport

Everyone (2) Couples (8) Business (1) Family (9) Friends (3) Other (3)
5

very friendly and helpful staff.

Everyone

The staff was overwhelmed by our bus load of people but we're so friendly and helpful. I had an issue with my door lock and maintenance was right on it.

By , from Nashville on Jan 27, 2017

5

nice hotel close to airport

Everyone

Staff was excellent. Room was in perfect condition I loved staying here.

By , from New York on Sep 12, 2016

4

short stay

Families

The hotel was clean & tidy. Rooms were small than what I expected. No breakfast included, sandwiches at the lobby were as much as 8$.

By on Dec 15, 2015

4

quick overnight stay for bwi

Couples

Location was primary driver of us staying here. Comfortable bed, great location, nice staff. Only issue was no parking.

By on Oct 27, 2015

4

stay over

GetawayWithFriends

It was a very nice hotel - the pool had too much chlorine

By on Oct 16, 2015

5

date night with my man

Couples

Hotel was clean and staff was great we had a great time

By on Aug 19, 2015

4

airport cpnvenience

Families

Very convenient to the airport. Shuttle service every 15 minutes.

By on Sep 3, 2014

1

poor management/corporate policy

Couples

Hotel lost electrical power during the night. Awoke when the room became warm due to lack of A/C. No lights, but few options. Shaving in the dark was hazardous. Cold shower was invigorating but uncomfortable. Upon check out, clerk had audacity to say we can't properly check you out because we have no power....I already knew that. There should be a corporate policy in place for such eventualities to compensate guests for lack of amenities and discomfort experienced during their stay (coupons for a discounted or free future stay?) Management should strenuously enforce this policy through training. While I realize the power loss was beyond the control of the hotel, they could have at least been trained well enough to apologize. At least one could leave with a better opinion of the hotel and the chain to guide them in future selection of places to stay when travelling.

By on Aug 4, 2014

4

courtyard is always a good deal

Couples

My wife and I stayed two nights here while visiting family in the area. We have no complaints except for the lack of a complimentary breakfast. Many hotels include this and it would be great if this Courtyard did. The room and the staff were fine.

By on Jul 28, 2014

5

great team, excellent staff

BusinessTravelers

Like i never left home? Great crew?The maid service was excellent in the room was clean promptly and professionally. The pool area was always well-kept and the hot tub was very comfortable. Starbucks in the lobby did not hurt a bit to have in the morning.

By on Jul 25, 2014