- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Sheraton Baltimore Washington Airport Hotel - BWI
3.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 48 reviews
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Recent guest reviews
Issue 1 - Walkways were not salted. I understand they cannot control the whether however if it is icy out they should absolutely take precautions to ensure customers safety. Walking up from the back parking lot I slipped on the walkway; and not just a small slip. I feel completely on my back like something out of a cartoon. Luckily I was not seriously injured other than a sore arm. I then went to the front desk just to warn them it was icy only to find an older gentleman that had fallen out front as well. The desk clerk apologized but we were no offered any sort of complimentary drink or anything. Issue 2 - The hotel is said to be non smoking however the room we were given had without question been smoked in recently. The smell was extremely strong We called the customer service line was told by a female employee that they were sold out for the night and all they could do was have someone come spray air freshener . My fiance finally went down to the front desk to speak with the gentlemen we dealt with earlier in the night and he was able to provide us with a room. (even though we were told they were sold out). Issue 3 - We ended up getting a new room however it was an ADA room and the shower did not have proper pitch to the drain and the shower curtain was 10" too short; water simply spilled out on to the floor. I am not sure how this passed safety inspection. Issue 4 - No snack or beverage vending machines on any of the floors. I will stay at ALOFT next time.
Decent hotel, great restaurant, maintenance department could use some help. Water saving toilets will clog very easily. I have stayed here 4 times and each time, I have had to had the toilets cleared and am left with a "fragrent" room. Expected more for cost.
Booked a room with 2 queen beds & roll-a-way bed. When we got to the room, there was no roll-a-way bed. The front desk clerk & manager told us that it was against code to put a roll-a-way bed in a room with 2 queen beds. When asked how they were going to rectify the problem with the reservation, they told us it was not their problem. They told us to address the problem with Orbitz. They then offered to put us in a larger room with a roll-a-way bed for an up-charge. We pointed out that Orbitz is authorized to book their rooms, so it was in fact their problem to rectify without any up-charge. After an unpleasant debate, they agreed to put us in the larger room with no up-charge. For an additional charge, our reservation included free continental breakfast for our 2 night stay. After breakfast, we were presented with a bill each day. We explained that continental breakfast was included with our reservation, and we were told to just write our room number on the bill. Upon checkout, the two charges for breakfast appeared on our bill. The front desk staff took a copy of our reservation & assured us that the charges would be removed from our credit card. Afterwards, the two charges for breakfast showed up on our credit card statement along with a third charge. After calling the hotel numerous times in an attempt to rectify the charges, we had to dispute the charges though our credit card company. Would never stay at this hotel again.
A good option for a stay close to the BWI airport. Room was clean but leaves something to be desired.
The hotel is clean, comfortable and in a good location. All of the staff including the maid service, shuttle drivers, restaurant servers was great except for the front desk. The front desk staff needs to work on being more friendly. Those long faces have got to go.
Fast check in, great staff, large super clean room. Great breakfast in the morning
It was clean and snug place for a traveler like me. Price was good compared to other hotels nearby.
Checking in and out I received great service. I ate at the bar and had great food, drinks and service. My only concern was it was not as clean as most hotels and the rooms seemed a bit outdated with not very comfortable beds (in my opinion). I was surprised that no breakfast was included. It was a competitive price but average experience overall. Again, customer service was great!
Lovely folks at the front desk made checking in a breeze. The room was clean and spacious. The location was easy to find and there was sufficient parking. One thing... wish there was more of a "restaurant" on site.
We really enjoyed our stay. Tammy at the front desk did an excellent job !!
very good service, distance is a issue, But the shuttle iesexcellent.
Hotel physically was Ok. What was not Ok as I arrived at 4:45 and had to wait a held an hour for a room to be ready. Also the shuttle was half an hour late in the am.
I love this Sheridan. I've stayed 4 times during overnight BWI layovers and wouldn't dream of going elsewhere. My room was large, clean and modern. Lots of dark wood, walk in shower and the softest bed ever. The staff was very friendly and welcoming. I especially liked the food and beer selection at in the onsite restaurant and really enjoyed the breakfast.
Great place to stay enjoyed the room . The staff was great
The front desk staff was very friendly and helpful. It is in a beautiful location that is just slightly off the main road. We enjoyed our stay.
I would have been nice if the complementary breakfast buffet was included in my room rate, the amenities listed includes it but that wan't the case. I received the printout of the cost of the room and I should have booked directly with them, the rate was $20 less than you charged me.
staff was friendly and hospitable, nice room fabulous bed, pillows and bathroom
The front desk was not accommodating. They basically just pushed us aside like we did not matter. The rooms were clean but they offer no cots.
The hotel is located close to the airport which is great. For such a prestigious hotel chain, I found it outrageous to have to pay close to $10 per day for internet service. I have stayed at hotels for half the price per room that provided free wi-fi. In my room, there was a nice desk approximately 10 feet long, Problem was there was only one dual electrical outlet. This outlet was for the Lamp, Coffee Pot and Microwave. Had to unplug the microwave in order to plug in my laptop. For the price per room, I expected more.
I had a very pleasant and comfortable stay at the Sheraton. .excellent customer service. ..
Hotel highlights
- Free WiFi and wired Internet in public areas
- Free parking
- Onsite dining
- Free airport shuttle
Sheraton Baltimore Washington Airport Hotel - BWI places you within a 15-minute drive of popular attractions such as Oriole Park at Camden Yards and Baltimore Convention Center. This 3.5-star hotel welcomes guests with 203 rooms and conveniences like an indoor pool, a 24-hour health club, and free self parking. Near the airport, the hotel is also within a 30-minute drive of Maryland Zoo.
Dining
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, available for a fee.
Rooms
All of Sheraton Baltimore Washington Airport Hotel - BWI's 203 recently renovated rooms provide coffee makers, free newspapers, and free local calls. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, ironing boards, and desks are also available.
Property features
At Sheraton Baltimore Washington Airport Hotel - BWI, guests enjoy an indoor pool, a 24-hour health club, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 5 meeting rooms, and conference space.
Guest reviews for Sheraton Baltimore Washington Airport Hotel - BWI
this is what sheraton has to offer?
Everyone
Issue 1 - Walkways were not salted. I understand they cannot control the whether however if it is icy out they should absolutely take precautions to ensure customers safety. Walking up from the back parking lot I slipped on the walkway; and not just a small slip. I feel completely on my back like something out of a cartoon. Luckily I was not seriously injured other than a sore arm. I then went to the front desk just to warn them it was icy only to find an older gentleman that had fallen out front as well. The desk clerk apologized but we were no offered any sort of complimentary drink or anything. Issue 2 - The hotel is said to be non smoking however the room we were given had without question been smoked in recently. The smell was extremely strong We called the customer service line was told by a female employee that they were sold out for the night and all they could do was have someone come spray air freshener . My fiance finally went down to the front desk to speak with the gentlemen we dealt with earlier in the night and he was able to provide us with a room. (even though we were told they were sold out). Issue 3 - We ended up getting a new room however it was an ADA room and the shower did not have proper pitch to the drain and the shower curtain was 10" too short; water simply spilled out on to the floor. I am not sure how this passed safety inspection. Issue 4 - No snack or beverage vending machines on any of the floors. I will stay at ALOFT next time.
decent hotel.
Everyone
Decent hotel, great restaurant, maintenance department could use some help. Water saving toilets will clog very easily. I have stayed here 4 times and each time, I have had to had the toilets cleared and am left with a "fragrent" room. Expected more for cost.
terrible experience
Everyone
Booked a room with 2 queen beds & roll-a-way bed. When we got to the room, there was no roll-a-way bed. The front desk clerk & manager told us that it was against code to put a roll-a-way bed in a room with 2 queen beds. When asked how they were going to rectify the problem with the reservation, they told us it was not their problem. They told us to address the problem with Orbitz. They then offered to put us in a larger room with a roll-a-way bed for an up-charge. We pointed out that Orbitz is authorized to book their rooms, so it was in fact their problem to rectify without any up-charge. After an unpleasant debate, they agreed to put us in the larger room with no up-charge. For an additional charge, our reservation included free continental breakfast for our 2 night stay. After breakfast, we were presented with a bill each day. We explained that continental breakfast was included with our reservation, and we were told to just write our room number on the bill. Upon checkout, the two charges for breakfast appeared on our bill. The front desk staff took a copy of our reservation & assured us that the charges would be removed from our credit card. Afterwards, the two charges for breakfast showed up on our credit card statement along with a third charge. After calling the hotel numerous times in an attempt to rectify the charges, we had to dispute the charges though our credit card company. Would never stay at this hotel again.
nice hotel close to bwi
Everyone
A good option for a stay close to the BWI airport. Room was clean but leaves something to be desired.
hotel stay
Everyone
The hotel is clean, comfortable and in a good location. All of the staff including the maid service, shuttle drivers, restaurant servers was great except for the front desk. The front desk staff needs to work on being more friendly. Those long faces have got to go.
Everyone
Fast check in, great staff, large super clean room. Great breakfast in the morning
Everyone
It was clean and snug place for a traveler like me. Price was good compared to other hotels nearby.
service was fantastic. not the cleanest hotel.
Everyone
Checking in and out I received great service. I ate at the bar and had great food, drinks and service. My only concern was it was not as clean as most hotels and the rooms seemed a bit outdated with not very comfortable beds (in my opinion). I was surprised that no breakfast was included. It was a competitive price but average experience overall. Again, customer service was great!
nice hotel, good value.
Everyone
Lovely folks at the front desk made checking in a breeze. The room was clean and spacious. The location was easy to find and there was sufficient parking. One thing... wish there was more of a "restaurant" on site.
Review comment
Stephen responded on Sep 30, 2016
Hello Ellen, Thank you for your feedback and I am delighted to see that you enjoyed your stay with us. We hope to see you again soon.
nice hotel
Everyone
We really enjoyed our stay. Tammy at the front desk did an excellent job !!
Review comment
Stephen responded on Sep 2, 2016
Hello and thank you for your feedback. I am pleased to see that you enjoyed your stay and I will be sure to pass along your compliments to Tammy! We hope to see you again soon at the Sheraton Baltimore Washington Airport.
Thank you for your feedback. Please accept my apologies for the disappointing experience you received. I will be sure to share your feedback regarding the condition of your room with our rooms department as well as letting our culinary department know that you enjoyed your meal. We hope that you will come back and see us again soon.