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Sheraton Baltimore Washington Airport Hotel - BWI

3.5 out of 5.0

Recent guest reviews

A good option for a stay close to the BWI airport. Room was clean but leaves something to be desired.

The hotel is clean, comfortable and in a good location. All of the staff including the maid service, shuttle drivers, restaurant servers was great except for the front desk. The front desk staff needs to work on being more friendly. Those long faces have got to go.

Fast check in, great staff, large super clean room. Great breakfast in the morning

It was clean and snug place for a traveler like me. Price was good compared to other hotels nearby.

Checking in and out I received great service. I ate at the bar and had great food, drinks and service. My only concern was it was not as clean as most hotels and the rooms seemed a bit outdated with not very comfortable beds (in my opinion). I was surprised that no breakfast was included. It was a competitive price but average experience overall. Again, customer service was great!

Lovely folks at the front desk made checking in a breeze. The room was clean and spacious. The location was easy to find and there was sufficient parking. One thing... wish there was more of a "restaurant" on site.

We really enjoyed our stay. Tammy at the front desk did an excellent job !!

very good service, distance is a issue, But the shuttle iesexcellent.

Hotel physically was Ok. What was not Ok as I arrived at 4:45 and had to wait a held an hour for a room to be ready. Also the shuttle was half an hour late in the am.

I love this Sheridan. I've stayed 4 times during overnight BWI layovers and wouldn't dream of going elsewhere. My room was large, clean and modern. Lots of dark wood, walk in shower and the softest bed ever. The staff was very friendly and welcoming. I especially liked the food and beer selection at in the onsite restaurant and really enjoyed the breakfast.

Great place to stay enjoyed the room . The staff was great

The front desk staff was very friendly and helpful. It is in a beautiful location that is just slightly off the main road. We enjoyed our stay.

I would have been nice if the complementary breakfast buffet was included in my room rate, the amenities listed includes it but that wan't the case. I received the printout of the cost of the room and I should have booked directly with them, the rate was $20 less than you charged me.

staff was friendly and hospitable, nice room fabulous bed, pillows and bathroom

The front desk was not accommodating. They basically just pushed us aside like we did not matter. The rooms were clean but they offer no cots.

The hotel is located close to the airport which is great. For such a prestigious hotel chain, I found it outrageous to have to pay close to $10 per day for internet service. I have stayed at hotels for half the price per room that provided free wi-fi. In my room, there was a nice desk approximately 10 feet long, Problem was there was only one dual electrical outlet. This outlet was for the Lamp, Coffee Pot and Microwave. Had to unplug the microwave in order to plug in my laptop. For the price per room, I expected more.

I had a very pleasant and comfortable stay at the Sheraton. .excellent customer service. ..

I was very disappointed in the lack of amenities offered. All the price of the room included was "free" coffee in the lobby. Everything else had a charge, i.e. Internet, Water, etc. I would have expected more from such a well known hotel.

Very friendly and helpful staff; room clean as you would expect fm this chain,

My experience with the hotel was horrible. Don't believe when you look at all the amenities they state are given. I was under the impression that there was a free breakfast which they instructed us we weren't "entitled to". Secondly they switched our room around without notifying the next shift. At 12:30 in the morning another guest of the hotel walked into our room. Nothing was done to rectify the inconvenience of some stranger walking into the room. We were promised there would be a refrigerator which there was none and I had to ask for one which was given. I would never stay at this hotel or recommend it to anyone. The hotel staff is poorly trained and management is less than helpful. I will be calling the corporate number to followup with this visit.

1100 Old Elkridge Landing Rd Linthicum Heights MD

Hotel highlights

  • Free parking
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Sheraton Baltimore Washington Airport Hotel - BWI places you within a 15-minute drive of popular attractions such as Oriole Park at Camden Yards and Baltimore Convention Center. This 3.5-star hotel welcomes guests with 203 rooms and conveniences like an indoor pool, a 24-hour health club, and free self parking. Near the airport, the hotel is also within a 30-minute drive of Maryland Zoo.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Rooms

All of Sheraton Baltimore Washington Airport Hotel - BWI's 203 recently renovated rooms provide coffee makers, free newspapers, and free local calls. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, ironing boards, and desks are also available.


Property features

At Sheraton Baltimore Washington Airport Hotel - BWI, guests enjoy an indoor pool, a 24-hour health club, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, 5 meeting rooms, and conference space.

Room options

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Club Room, 2 Double Beds, Business Lounge Access

Full 2 | Sleeps 5

Club Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 3

Guest reviews for Sheraton Baltimore Washington Airport Hotel - BWI

Everyone (9) Business (12) Couples (12) Family (7) Other (5)
3

nice hotel close to bwi

Everyone

A good option for a stay close to the BWI airport. Room was clean but leaves something to be desired.

By , from CT on Mar 20, 2017

4

hotel stay

Everyone

The hotel is clean, comfortable and in a good location. All of the staff including the maid service, shuttle drivers, restaurant servers was great except for the front desk. The front desk staff needs to work on being more friendly. Those long faces have got to go.

By on Jan 25, 2017

5
Everyone

Fast check in, great staff, large super clean room. Great breakfast in the morning

By on Jan 14, 2017

5
Everyone

It was clean and snug place for a traveler like me. Price was good compared to other hotels nearby.

By on Jan 14, 2017

3

service was fantastic. not the cleanest hotel.

Everyone

Checking in and out I received great service. I ate at the bar and had great food, drinks and service. My only concern was it was not as clean as most hotels and the rooms seemed a bit outdated with not very comfortable beds (in my opinion). I was surprised that no breakfast was included. It was a competitive price but average experience overall. Again, customer service was great!

By on Oct 11, 2016

Review comment responded on Oct 14, 2016

Thank you for your feedback. Please accept my apologies for the disappointing experience you received. I will be sure to share your feedback regarding the condition of your room with our rooms department as well as letting our culinary department know that you enjoyed your meal. We hope that you will come back and see us again soon.

5

nice hotel, good value.

Everyone

Lovely folks at the front desk made checking in a breeze. The room was clean and spacious. The location was easy to find and there was sufficient parking. One thing... wish there was more of a "restaurant" on site.

By , from Asheville, NC on Sep 28, 2016

Review comment responded on Sep 30, 2016

Hello Ellen, Thank you for your feedback and I am delighted to see that you enjoyed your stay with us. We hope to see you again soon.

5

nice hotel

Everyone

We really enjoyed our stay. Tammy at the front desk did an excellent job !!

By on Aug 31, 2016

Review comment responded on Sep 2, 2016

Hello and thank you for your feedback. I am pleased to see that you enjoyed your stay and I will be sure to pass along your compliments to Tammy! We hope to see you again soon at the Sheraton Baltimore Washington Airport.

5
Everyone

very good service, distance is a issue, But the shuttle iesexcellent.

By on May 4, 2016

Review comment responded on Aug 26, 2016

Hello - thank you for your feedback and I am delighted to see that you found our service and shuttle excellent. Next time you are in the Baltimore area we hope you will stay with us again.

3

business

Everyone

Hotel physically was Ok. What was not Ok as I arrived at 4:45 and had to wait a held an hour for a room to be ready. Also the shuttle was half an hour late in the am.

By on Apr 20, 2016

5

my favorite bwi hotel

BusinessTravelers

I love this Sheridan. I've stayed 4 times during overnight BWI layovers and wouldn't dream of going elsewhere. My room was large, clean and modern. Lots of dark wood, walk in shower and the softest bed ever. The staff was very friendly and welcoming. I especially liked the food and beer selection at in the onsite restaurant and really enjoyed the breakfast.

By on Dec 18, 2015