Great service. Would have been nice to have coffee ready at time of shuttle leaving.
I was billed twice once on the card I used for "exrtras" and through Orbitz, tried to get help from orbitz I can prove the double billing as charges show on both accounts ... but to no avail. So I have paid twice for a not so hot hotel
Wonderful stay!
I guess because we purchased through orbitz our room was old and not updated. Could smell the trash outside the window. Front desk was very nice
Convenient to the airport
First of all, I must say that checking in was a joy. I checked in with Mr. Randolph, who was superb. Despite the fact that multiple people checked in at the same time, he very efficiently, provided all of the information needed, found our reservation immediately, and processed the paperwork at amazing speed. Not only did I have, the room key and instructions in three minutes or less, but Mr. Randolph also made sure that we got our delicious warm chocolate chip cookies. What a nice welcome! The room itself had all the little touches that makes staying in a hotel comfortable and easy. There were lamps with three settings for those of us who love to read in bed, plenty of outlets for a CPAP machine, and even multiple USB ports for Kindle and charging phones. In addition, we could make our own coffee and the small refrigerator held our leftovers from supper as well as cooled our drinks. We did have some problems with the airport shuttle—one was a grumpy driver who dropped us at arrivals rather than our airlines departure section, and another where we waited 45 minutes to be picked up from the airport upon our arrival back. This was not the driver’s fault because somehow he was not notified of our need for pick-up. The front desk staff personally put in our supper order to make up for it since we would have gotten to the hotel after the kitchen closed for the day.
Nice hotel for the money. It provides many extras in order to enjoy your stay.
Beautiful property. We arrived late (10:30pm) and were able to order food at the bar. The beds were the real star of this show…ultra fluffy and comfy. Shuttle is punctual and drivers very professional. We made it to the airport for our 6:44am flight to Dallas with time to spare. We would definitely stay here again!
Really comfortable bed and nice towels. Love the cookies
Dogs barking all hours of the night because they allow animals. Toilet over flowed and it took hours for them to fix it.
The ladies at check-in were amazing. Room was wonderful. 10/10 would stay here again.
Bar was open which was a pleasure after a 6 hour drive. Clean room. Staff was helpful.
I cancelled a reservation at a lower-end pet-friendly motel chain and booked this DoubleTree instead. I reserved a room w/ 2 double beds, I even downloaded the Hilton Honors app for the 1st time and was prompted to select my specific room with 2 double beds - from the approximately 20 open rooms with 2 double beds. Then when I got to the hotel I was given a room with 1 king bed. I arrived at the hotel on a tight schedule for an event and was greeted with an unusually long line and 1 staff working check-in who seemed unconcerned there were people waiting in a long line and was in total slow motion, laughing and joking with the airline staff that cut the line, remarking the hotel was understaffed but really taking his time about everything. When I came back down to explain that I had reserved and selected a double room but he gave me a king, but because I was now, thanks to his line, running almost late for the event, it would have to be resolved later that night, he told me it could not be resolved later that night but only in the morning. By then, I wasn't going to get everything together for me, another person and a dog and schlep over to another room, I just stayed in the king room I didn't reserve or want. It was very frustrating. They also didn't keep their complimentary coffee in the lobby stocked and they were completely out twice when I went to get a cup. I would've gotten better service at the low-end pet-friendly motel I originally booked a room at.
The biggest breakfast was a good option. The beds were double beds set on top of queen box springs. Kicked the corner of the box spring with my foot rather often. The shower head was not high enough for me (5’11”) to fit underneath without bending down.
Great friendly service
DoubleTree Hotel Baltimore - BWI Airport places you within a 15-minute drive of popular attractions such as Oriole Park at Camden Yards and M&T Bank Stadium. This 260-room, 4-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served each morning for a fee.
Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. MP3 docks, refrigerators, and coffee makers are also standard.
At DoubleTree Hotel Baltimore - BWI Airport, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and free newspapers.
Great service. Would have been nice to have coffee ready at time of shuttle leaving.
I was billed twice once on the card I used for "exrtras" and through Orbitz, tried to get help from orbitz I can prove the double billing as charges show on both accounts ... but to no avail. So I have paid twice for a not so hot hotel
Wonderful stay!
I guess because we purchased through orbitz our room was old and not updated. Could smell the trash outside the window. Front desk was very nice
Convenient to the airport
First of all, I must say that checking in was a joy. I checked in with Mr. Randolph, who was superb. Despite the fact that multiple people checked in at the same time, he very efficiently, provided all of the information needed, found our reservation immediately, and processed the paperwork at amazing speed. Not only did I have, the room key and instructions in three minutes or less, but Mr. Randolph also made sure that we got our delicious warm chocolate chip cookies. What a nice welcome! The room itself had all the little touches that makes staying in a hotel comfortable and easy. There were lamps with three settings for those of us who love to read in bed, plenty of outlets for a CPAP machine, and even multiple USB ports for Kindle and charging phones. In addition, we could make our own coffee and the small refrigerator held our leftovers from supper as well as cooled our drinks. We did have some problems with the airport shuttle—one was a grumpy driver who dropped us at arrivals rather than our airlines departure section, and another where we waited 45 minutes to be picked up from the airport upon our arrival back. This was not the driver’s fault because somehow he was not notified of our need for pick-up. The front desk staff personally put in our supper order to make up for it since we would have gotten to the hotel after the kitchen closed for the day.
Nice hotel for the money. It provides many extras in order to enjoy your stay.
Beautiful property. We arrived late (10:30pm) and were able to order food at the bar. The beds were the real star of this show…ultra fluffy and comfy. Shuttle is punctual and drivers very professional. We made it to the airport for our 6:44am flight to Dallas with time to spare. We would definitely stay here again!
Really comfortable bed and nice towels. Love the cookies
