Started off rocky but got better. Room smelled a bit musty. I went in the bathroom and flushed the toilet (had not even used it yet) and the water started to come up. Called front desk to let them know and was told they would bring me a plunger (I expected someone to come sort it out but was delivered a plunger). Plunged the toilet, flushed and next thing you know the water started coming out of the toile and flooding the room. Went downstairs and there was only one front desk person who was busy checking in guests, she had about 6 different check ins so I had to wait a good 15 minutes. There was also a security person. Once the front desk woman whose name was Patrice finished she turned to help me. She said they were booked solid but would check the system which she did. She found one room which looked to be available and walked upstairs to check. The room was indeed empty so she had us move to the new room. It was a much better room and the toilet worked well.
An exemplary experience. Our room was tidy with nice amenities like coffee maker, refrigerator, microwave, a television in the suite room AND the bedroom, hair dryer, and ironing board. The heating and cooling system worked flawlessly and although we did not have time to use the pool or fitness room, the facilities were clean and well maintained. The Sonesta Columbia is convenient to both DC and Baltimore with less traffic and easier accessibility to shopping and grocery than navigating the larger cities. We attended a graduation at the University of Maryland with dinner following near Sonesta and it was a perfect choice. We left a beloved travel cooler in the cupboard in the room that we forgot to check before leaving and recieved a call that we had left it. The front desk officer agreed to hold it at the desk until a family member retrieved it. A for all!
Our stay was good. The room was quiet and clean.
Excellet receptionist
The price was too high for what we got. Coffee should have been free. AC unit should have been plugged in and the outlet cover was missing.
Staff was very helpful.
Hotel was great, just limited parking one night so we couldnt leave without loosing our spot. Other than that and pool being closed which we were made aware of before coming and the restaurant only serving breakfast everyone and everything was great
A clean place with a great service. Quick check-in.
My husband and I needed to get away and reconnect. We wanted somewhere quiet and out of the way of the main roads . It was exactly that. The bed was so comfortable, we slept until 10 am(which we never do)!!! The staff was friendly and helpful! I would recommend this hotel to anyone needing a getaway!!!
Generally very good. Shower could have a little more pressure
Shower head is a little low if you're over 6feet tall
Theresa was outstanding checking us in at 3am. Very friendly...very helpful. We got to the room to find there was no remote for the tv. We also were unable to turn the fridge on. Very unhappy about that as we had brought things to keep cold. Also were informed we had to get up and move our car by 8am as they were resurfacing the parking lot. Wan't happy about that either considering we arrived at 3am!
Sonesta Select Columbia is located within a few miles (5 km) of Earth Treks Climbing Center and Hyper Kidz. This 3-star hotel has 152 guestrooms and offers an indoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10:00 AM.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.
Guests of Sonesta Select Columbia have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 5 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
Started off rocky but got better. Room smelled a bit musty. I went in the bathroom and flushed the toilet (had not even used it yet) and the water started to come up. Called front desk to let them know and was told they would bring me a plunger (I expected someone to come sort it out but was delivered a plunger). Plunged the toilet, flushed and next thing you know the water started coming out of the toile and flooding the room. Went downstairs and there was only one front desk person who was busy checking in guests, she had about 6 different check ins so I had to wait a good 15 minutes. There was also a security person. Once the front desk woman whose name was Patrice finished she turned to help me. She said they were booked solid but would check the system which she did. She found one room which looked to be available and walked upstairs to check. The room was indeed empty so she had us move to the new room. It was a much better room and the toilet worked well.
I'm sorry you had problems with the toilet and that we didn't take care of that for you. We will be discussing this as an example of how we can better serve our guests at our next front desk meeting. I'm glad to hear that the second room you were moved in to met your expectations.
An exemplary experience. Our room was tidy with nice amenities like coffee maker, refrigerator, microwave, a television in the suite room AND the bedroom, hair dryer, and ironing board. The heating and cooling system worked flawlessly and although we did not have time to use the pool or fitness room, the facilities were clean and well maintained. The Sonesta Columbia is convenient to both DC and Baltimore with less traffic and easier accessibility to shopping and grocery than navigating the larger cities. We attended a graduation at the University of Maryland with dinner following near Sonesta and it was a perfect choice. We left a beloved travel cooler in the cupboard in the room that we forgot to check before leaving and recieved a call that we had left it. The front desk officer agreed to hold it at the desk until a family member retrieved it. A for all!
Hello Joseph, Thank you for your review . We hope to see you again soon .
Our stay was good. The room was quiet and clean.
Excellet receptionist
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
The price was too high for what we got. Coffee should have been free. AC unit should have been plugged in and the outlet cover was missing.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Staff was very helpful.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Thank you for your review, we appreciate you staying with us!