shuttle to airport to catch metro is awesome (saves money) an older hotel but still w/that Sheraton quality i would stay again no doubt
I like how when you park and take the elevators to the lobby you are in the hotel. I also like the drop off/pickup area.
Prime location. Conveniently located eat airport, freeway and shopping. Very impressed
Counter personal very so rude we left a day early we arrived 9 am my paperwork said check in 12 she stated 3 no one time offered things to do never again
The room was very clean and the staff fantastic! Everybody was very friendly and made me feel welcome on every interaction.
The building was a beautiful one. Great view of the Pentagon from our room.
I asked for towels and shower gel but they never brought them. Staff in the bar was kinda rude. Not a good looking for Sheraton.
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This is my second time staying here and I must say I love this hotel.
Great hotel,the staff was wonderful and the location is convenient! We still again
It’s an alright hotel for an overnight, clean and pleasant which is great but it only has the bare minimum, for example, I was surprised to not find any water in the room or an extra blanket. I got cold and was trying to call the reception around 10pm, called like 3 times and no one answered. Fortunately, my friend who was staying in a different room, had an extra blanket and gave it to me. Though the blanket looked like it was 50 years old, was worn out and thin and had holes.
Great room, beautiful view, awesome customer service....
It took their shuttle over an hour to pick us up from the airport After we called several times upon arriving at the correct gate! We were given different "stories" for fees & services. I had to have my reserved room changed because they had an entire floor smelling foul as soon as you stepped off the elevator & all the way to my room......even though a staffer at the end of the hallway was cleaning. The staffer said they didn't smell anything!!!
It is located very close to the metro and shopping. Because of COVID-19 like everything else there are limited services but the staff wzs excellent.
Property was fine. The Tavern is not what I thought it would be. That was disappointing and to stop by to buy a drink and be told they are closed at 5:32 and not opening until 6 with zero vending machines to buy a drink was disappointing when you want some thing to drink with your dinner in your room. I have never seen a hotel with no vending machines or a snack grab and go that wasn’t open during normal hours of operation.
Customer service was fantastic and it close to my sons Military Base...
Located within a 5-minute walk of Arlington National Cemetery, Sheraton Pentagon City Hotel is within 2 miles (3 km) of Fashion Center at Pentagon City. This 416-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour fitness center and a free airport shuttle.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.
The 416 rooms have an array of amenities, including coffee makers, free weekday newspapers, and ironing boards. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Video-game consoles, desks, and wardrobes or closets are other standard amenities. Change of towels is available on request.
Sheraton Pentagon City Hotel features a 24-hour fitness center, WiFi in public areas, and conference space. If you drive, self parking is USD 32 per night, or you can take advantage of the free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a business center, a computer station, and express check-in.
shuttle to airport to catch metro is awesome (saves money) an older hotel but still w/that Sheraton quality i would stay again no doubt
I like how when you park and take the elevators to the lobby you are in the hotel. I also like the drop off/pickup area.
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
Prime location. Conveniently located eat airport, freeway and shopping. Very impressed
Counter personal very so rude we left a day early we arrived 9 am my paperwork said check in 12 she stated 3 no one time offered things to do never again
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.
The room was very clean and the staff fantastic! Everybody was very friendly and made me feel welcome on every interaction.
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!
The building was a beautiful one. Great view of the Pentagon from our room.
Thank you for your feedback! We love our location too and are thrilled you enjoyed your stay with us. We look forward to welcoming you back on your next visit!
I asked for towels and shower gel but they never brought them. Staff in the bar was kinda rude. Not a good looking for Sheraton.
I, apologize we dropped the ball on your request. We will improve on our communication between departments and follow up to guest. Thank you for your valued feedback.
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Thank you so much for your wonderful rating. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We excitedly await your next visit!
This is my second time staying here and I must say I love this hotel.
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!