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The Westin Los Angeles Airport

4.0 out of 5.0

Recent guest reviews

Could not believe how slow the check in was, seemed to be in line forever. If they did this in Vegas no one would ever gamble. Other than that the staff was very courteous and the overall hotel was excellent.

First let me start by saying that this may be listed as a 5 Star Hotel but having stayed at many Hotels from 1 to 5 Stars I will be safe to say this is "not" a 5 Star Property, Parking is $35 for self parking and $47 for Valet parking, Parking structure is adjacent to the Hotel, I believe Las Vegas Hotels are charging for Parking now days days but nothing even close to this, now if you want WiFi which in many 5 Star Hotels is "free" (not here) it will cost you "unless" you are privileged member :-( I am not, the rooms are old and dated, the maybe 40" TV sets on the corner of the room and is nothing close to the center of the Bed, the Hotel is close to the Airport so please expect Airport noise (loud that is) not to mention the noise from the AC Fan which sets right next to the bed, lucky me I stayed while it was nice and cool so I went ahead and turned the AC off as it was not needed but I can just imagine if it was one of those Hot Summer nights, might not have had a good night sleep, so in conclusion, expect extra fees, Parking Garage is adjacent to the Hotel but will need to walk, expect extra fees for WiFi, expect AC and Airport noise, room not as comfortable as 5 Star Hotels usually are.

Hotel is a good choice, especially if on the 11/12 floor. Next time I would only want a room that is not facing the runway. Airplanes taking off are somewhat annoying but did end late in the evening.

not worth the money spent, only reason why so pricey because near airport. big deal in my opinion. not near any good restaurants

There was loud music in the hall or next door at all hours of the nite. Parking attendants had loud music and it felt unprofessional and very tacky. The entire vibe of the hotel just felt downright 2 star. Parking is very expensive. Breakfast is very expensive. All in all just felt very subpar. The check in process also was very bad too. They didn't even tell me anything about the facility: i.e. Breakfast, check in and check out etc.

Rooms - SO comfortable and clean - beds and bedding=amazing comfort. You can, of course, hear slight LAX noise (how can you not?) Hot tub a little on the "hot" side. Staff is what you would expect, all amazing and extremely accommodating with front desk on the snooty side (I've come to expect that).

Staff was polite and courteous! We were able to check-in early, all amenities provided were great. Overall exceptional stay near the LAX airport.

The staff was great and due to construction we got a free upgrade to a suite! Thanks Westin for making our stay comfortable.

Beds were amazing, hotel was clean and smelled nice, we had a pretty decent breakfast downstairs at the grill, affordable and close to the airport. Cons would be that you have to pay 35 bucks to park but the hotel gives you a ticket so you can come and go, but I still think parking should be included in your stay

Beautiful hotel, close to Airport, free shuttle. Perfect for our needs at a great price.

I don't think a normal hotel room is worth $200.00 a night. It was clean, it is an older hotel. The kids had a good time in the pool and the workout room was nice.

My stay was short and sweet Thank you to the Entire Westin Staff

Room smelled like an ashtray sprayed with Lysol. Opened up the tiny awning window all night and still smelled next day. Dried bloodstains on bathroom ceiling and floor. Hallway carpets buckled. Also charge $$ for parking.

Booked a 3-day stay through Orbitz and selected the price that includes breakfast! Guess what, the hotel didn't honor. They said, Orbitz normally disguises the price and there was a Gift Card to use it toward breakfast. This was only one-third the value of breakfast! Beware.

Too horrible to mention. I will never ever stay at Westin again!

Friendly staff, convenient to air port. No problem getting very late check in, and a later check out time. Clean and comfortable but hotel is starting to show some age; loose wall paper, dull bathroom fixtures, though an excellent shower system with both hand held spray and large rain type fixture above. Plenty of toiletries and fresh towels. Always leave a tip for the maids, goes a long way. Nice restaurant on premises and very nice people serving there.

It is nice hotel if you have to go to airport inearly morning Shuttle bus is availabke The staffs are friendly and helpful

Check in was a long wait. Front desk staff was indifferent. I was happy I was only in for the one night.

Good location and customer service. Checked in post midnight and find it hard to locate and turn on some of the lights and AC

Great stay. Supportive staff. Very close to the airport.

Room options

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Room, 1 King Bed

King 1 | Sleeps 4

Guest reviews for The Westin Los Angeles Airport

Everyone (47) Business (113) Couples (85) Family (55) Friends (13) Other (53)
4

nice hotel but

Everyone

Could not believe how slow the check in was, seemed to be in line forever. If they did this in Vegas no one would ever gamble. Other than that the staff was very courteous and the overall hotel was excellent.

By on Sep 11, 2017

Review comment responded on Sep 13, 2017

Thank you for sharing your feedback with us. We are glad you chose to stay with us and do apologize for the inconvenience you experienced at the check in. We'll make sure to share this review with our management team so that issues like this will not happen again. We are constantly improving our guests overall satisfaction and we do hope to see you again.

3

not a 5 star hotel

Everyone

First let me start by saying that this may be listed as a 5 Star Hotel but having stayed at many Hotels from 1 to 5 Stars I will be safe to say this is "not" a 5 Star Property, Parking is $35 for self parking and $47 for Valet parking, Parking structure is adjacent to the Hotel, I believe Las Vegas Hotels are charging for Parking now days days but nothing even close to this, now if you want WiFi which in many 5 Star Hotels is "free" (not here) it will cost you "unless" you are privileged member :-( I am not, the rooms are old and dated, the maybe 40" TV sets on the corner of the room and is nothing close to the center of the Bed, the Hotel is close to the Airport so please expect Airport noise (loud that is) not to mention the noise from the AC Fan which sets right next to the bed, lucky me I stayed while it was nice and cool so I went ahead and turned the AC off as it was not needed but I can just imagine if it was one of those Hot Summer nights, might not have had a good night sleep, so in conclusion, expect extra fees, Parking Garage is adjacent to the Hotel but will need to walk, expect extra fees for WiFi, expect AC and Airport noise, room not as comfortable as 5 Star Hotels usually are.

By on Sep 7, 2017

Review comment responded on Sep 11, 2017

Thank you for taking the time to share your feedback regarding your recent stay with us. We do apologize that your time with us did not meet your expectations. We are certainly dedicated to showing value at our hotel and while it is never pleasant to receive bad news from our guests, it is through your honest feedback that we are able to identify and correct these issues in the future. We will make sure to look into fixing the AC sound issues as we are currently undergoing some new renovations, especially for the room you stayed in. We ultimately strive for service and hope to have another chance to improve upon this experience should your travels bring you back.

4

airport hotel

Everyone

Hotel is a good choice, especially if on the 11/12 floor. Next time I would only want a room that is not facing the runway. Airplanes taking off are somewhat annoying but did end late in the evening.

By , from Florida on Aug 25, 2017

Review comment responded on Aug 28, 2017

Thank you for your kind review and for taking the time to share with us these comments Tony. We are glad to know that you enjoyed your recent stay, especially our location and restaurant. We will also make sure to forward your feedback concerning air traffic noise to the appropriate team so that our high quality standards are being upheld. We do hope to see you back again soon.

2
Everyone

not worth the money spent, only reason why so pricey because near airport. big deal in my opinion. not near any good restaurants

By on Jul 23, 2017

Review comment responded on Aug 29, 2017

Thank you for taking the time to review our hotel. We do apologize that your time with us did not meet your expectations as we are certainly dedicated to showing value at our location and committed to improving our guest’s overall experience. We would have certainly loved to help you in finding some alternative dining options with our concierge and try to make your stay as best as it can be. We'll make sure to share this review with our management team and possibly provide better competitive pricing options in the future. We do hope that you found some other aspects of our hotel to enjoy and hope to have another chance to improve upon this experience for you on your next stay.

1

loud!

Everyone

There was loud music in the hall or next door at all hours of the nite. Parking attendants had loud music and it felt unprofessional and very tacky. The entire vibe of the hotel just felt downright 2 star. Parking is very expensive. Breakfast is very expensive. All in all just felt very subpar. The check in process also was very bad too. They didn't even tell me anything about the facility: i.e. Breakfast, check in and check out etc.

By , from Glendale AZ on Jul 14, 2017

Review comment responded on Jul 20, 2017

Thank you for sharing your feedback from your recent stay with us Cori. We are very sorry to hear that it was less than enjoyable for you as this is not a reflection of the service and standards Westin prides itself on. We would have accommodated the situation with a room change if possible for you or look into the noise complaint issue further and put an end to it. We will make sure to share this review with management to ensure that situations such as this does not occur again. We ultimately strive for service here and hope to have another chance to improve upon this experience should your travels bring you back.

5

convenient - close to lax/car rentals/near beaches

Everyone

Rooms - SO comfortable and clean - beds and bedding=amazing comfort. You can, of course, hear slight LAX noise (how can you not?) Hot tub a little on the "hot" side. Staff is what you would expect, all amazing and extremely accommodating with front desk on the snooty side (I've come to expect that).

By , from Portland on Jul 6, 2017

Review comment responded on Jul 20, 2017

Thank you for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! We'll make sure to share this review with our team so that our high quality standards are constantly being upheld!

4
Everyone

Staff was polite and courteous! We were able to check-in early, all amenities provided were great. Overall exceptional stay near the LAX airport.

By on Jun 7, 2017

Review comment responded on Jun 10, 2017

We appreciate your valuable feedback and glad that you chose to stay with us. We are constantly committed to improving our guest’s overall experiences and hope to see you again.

5

complimentary upgrade!

Everyone

The staff was great and due to construction we got a free upgrade to a suite! Thanks Westin for making our stay comfortable.

By , from G on May 30, 2017

Review comment responded on Jun 1, 2017

Thank you for the great review Reina. We are glad that you enjoyed your stay with us and hope to see you again soon!

5

clean, super comfy beds

Everyone

Beds were amazing, hotel was clean and smelled nice, we had a pretty decent breakfast downstairs at the grill, affordable and close to the airport. Cons would be that you have to pay 35 bucks to park but the hotel gives you a ticket so you can come and go, but I still think parking should be included in your stay

By on May 26, 2017

Review comment responded on May 28, 2017

We appreciate your valuable feedback and glad that you chose to stay with us. We love our beds too and its the only way to feel truly rested during your travels with our heavenly options. We are constantly committed to improving our guest’s overall experiences and hope to see you again.

5

beautiful hotel.

Everyone

Beautiful hotel, close to Airport, free shuttle. Perfect for our needs at a great price.

By , from Cleveland, Oh on May 23, 2017

Review comment responded on May 26, 2017

Thank you for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon!