Hyatt Place Baltimore/BWI Airport

The staff they were very helpful and welcoming. I loved how they had attention to everyone and when something was wrong he fixed it.

I booked far in advance but ended up in an old handicap room. Breakfast was not hot. Now charge for parking which is misleading on their website. Shuttle driver is great.

Loved that hotel great location friendly staff spacious rooms walking distance to restaurants

Hotel cancelled my reservation even though the reservation was made to be paid at hotel. Horrible experience and I am in the hotel industry for over 25 years.

Stood at this hotel to catch the train into DC. Comfortable, clean, safe

The hotel was nice but the beds wasn’t comfortable at all to me and my family.

We enjoyed our visit. The room was spacious enough for our family of 5. Breakfast was delicious.

Pool did not open as it stated it would. The pool was our primary reason for booking this hotel. Breakfast was pretty decent but you will need to go early for the best selection. Toilet was stopped up upon arrival. Maintenance was not immediately available to fix which made us have to go to the first floor public restroom. Not the type of experience I am used to or would expect from Hyatt. We will be using other options for our next stay.

very nice place nice room had a nice time nice staff clean

3rd time staying. Only issue was having to switch key cards 6 of the 7 days. Staff blamed me for the issue. Didn’t seem like they enjoyed having to work.

We checked in around 6:30 and the parking lot was packed. We also noticed the swimming pool was CROWDED and dashed our hopes of taking our toddler to the pool. When trying to check in, the two front desk staff were overwhelmed and trying to take at least 2-3 phone calls, paging the shuttle, and had a line of people checking in or purchasing something from the cafe area. One of the front staff that we didn't have helping us remained calm, professional, and was a star. The other, who we ended up with, was frantic, confusing room keys, and also put us initially in a room right beside the pool. I asked for another room, and with the help of the 2nd front desk attendant, we were booked on a different floor. Thank you for this! The room was clean, the bed was comfortable, and everything was working as it should. The next morning, we went to breakfast and things were a lot less chaotic. Breakfast was yummy and offered a nice selection of eggs, toast, oatmeal, fruit, etc. I think the nearby power outages saw this hotel more crowded than usual as families flocked to stay somewhere with electricity. Just bad timing for us I suppose, but we would stay there again. We didn't use the shuttle, but from what I could tell through front desk phone calls and people waiting at the front desk, they were overwhelmed and some people were waiting 1+ hours for the shuttle.

I stayed here for a week for some training I was doing in the Linthicum Heights area. This was ultra convenient to the the Airport and nested in an area close to both Baltimore downtown, Arundel Mills for shopping, and Ft. Meade. It's a 45 minute drive to D.C. if you want to do a quick drive to experience some of the historic areas. Breakfast was nice with a bit of variety over the week, having enough of a choice for any needs in this era, and was hot. Check out and check-in was smooth, and I used the WiFi to a few successful gaming sessions a couple nights.

Nice hotel. clean room. Staff is ok, could be more welcoming. Otherwise, everything is good.

We always stay at Hyatt hotels and are generally pleased. At the start of our trip we stayed here and were very happy. The night before we left for home we stayed again. The room was dirty. Attention to detail by housekeeping was not adhered to. The headboard was sticky and the room just had a dirty feel to it. I was not impressed.

It was a fine stay. It wasn't the cleanest but certainly not the worst.