Convenient to Baltimore and the airport. The room was infested with ants.
There was zero parking, I had to park on the curb. I flew in super late, arriving at hotel around 2, by the time I walked really far in freezing rain to park, it was 3 before I got to sleep, got a wake up call I didn’t order at 6, TWICE. So I got 3 hours sleep before my 2.5 hour drive home. And this is the second time this has happened both parking and wake-up call not ordered, $120 to sleep for three hours, no thanks never again
Property didn’t represent the Embassy suites brand at all. The service , cleanliness and staff were not customer service oriented. The rooms were not clean.
One of the worst hotel stays of my life . Everything in the room looked dirty and smelled dusty . Literally a layer of dust on everything you could tell it wasn’t cleaned properly . The wedding guests were extremely loud throughout the entire night even the morning before checkout . I came for the hot tub and pool which they said were open when I called last week tell me it’s been closed for some time And they should update that online . The staff were rude .
The hotel was nice. Your stay comes with 2 free adult drinks (between 5-7pm) and cooked-to-order breakfast! The room was clean but had no towels. The staff was super polite and sent towels and bedding up very quickly. Upon check in, they said the pool was not open and would be open again at 8am tomorrow; this was the only reason I booked at this Hilton. I wanted my kids to be able to play in the pool, but instead had to take my kids out which costed me another $100 for the day to take them back out. The room had a shower/tub combo but the water would not switch to the spout to fill the tub so we had to fill it with the shower and this took almost 45 mins in order to bathe my kids. Overall, as clean and nice as the hotel was (and I strictly stay at Hilton) I would’ve stayed at another hotel because of this inconvenience with the pool and tub. I’d rate 3.5 out of 5.
The majority of the staff were amazing, the room was DIRTY! I would not recommend this property.
Embassy Suites has lost me forever. This is the third time in a row I have had a bad experience. This time had to change room because it reeked of cigarettes. Second room had no single for tv, shower head didn’t work and only 1 face cloth and 1 towel, microwave didn’t work. Just a train wreck!
The propery smelled clean.
The lobby is beautiful
Great hotel for the money
Happy hour and breakfast and wonderful staff at breakfast grill and front desk. I liked the fact that no one entered the room after we checked in.
The property was fine. However, the front desk clerk did not tell me that I was getting a handicapped room fitted for wheelchair guests. I am not handicapped and that room could have been reserved for a guest who needed it.
Located 1.9 mi (3.1 km) from Guinness Open Gate Brewery & Barrel House, Embassy Suites by Hilton Baltimore at BWI Airport is within a 15-minute drive of Horseshoe Casino Baltimore. This 251-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a free airport shuttle, and a gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
Guests can expect WiFi, wired Internet, and flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, dining areas, and sitting areas are other standard amenities.
Guests of Embassy Suites by Hilton Baltimore at BWI Airport have access to an indoor pool, a gym, and a sauna. If you drive, self parking is USD 8 per day, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include WiFi in public areas, a spa tub, and conference space.
Convenient to Baltimore and the airport. The room was infested with ants.
There was zero parking, I had to park on the curb. I flew in super late, arriving at hotel around 2, by the time I walked really far in freezing rain to park, it was 3 before I got to sleep, got a wake up call I didn’t order at 6, TWICE. So I got 3 hours sleep before my 2.5 hour drive home. And this is the second time this has happened both parking and wake-up call not ordered, $120 to sleep for three hours, no thanks never again
Property didn’t represent the Embassy suites brand at all. The service , cleanliness and staff were not customer service oriented. The rooms were not clean.
Thank you for taking the time to submit this feedback, Liliana. We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward. We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.
One of the worst hotel stays of my life . Everything in the room looked dirty and smelled dusty . Literally a layer of dust on everything you could tell it wasn’t cleaned properly . The wedding guests were extremely loud throughout the entire night even the morning before checkout . I came for the hot tub and pool which they said were open when I called last week tell me it’s been closed for some time And they should update that online . The staff were rude .
The hotel was nice. Your stay comes with 2 free adult drinks (between 5-7pm) and cooked-to-order breakfast! The room was clean but had no towels. The staff was super polite and sent towels and bedding up very quickly. Upon check in, they said the pool was not open and would be open again at 8am tomorrow; this was the only reason I booked at this Hilton. I wanted my kids to be able to play in the pool, but instead had to take my kids out which costed me another $100 for the day to take them back out. The room had a shower/tub combo but the water would not switch to the spout to fill the tub so we had to fill it with the shower and this took almost 45 mins in order to bathe my kids. Overall, as clean and nice as the hotel was (and I strictly stay at Hilton) I would’ve stayed at another hotel because of this inconvenience with the pool and tub. I’d rate 3.5 out of 5.
Thank you for taking the time to share your feedback, Marissa. While we're glad you enjoyed your time with us, we regret that your experience was anything less than perfect. We hold ourselves to a higher standard so we'll be sure to discuss your concerns with the appropriate members of our team so that we may improve moving forward. We look forward to hosting you again so we can share with you the high caliper experience our guests are accustomed to.
The majority of the staff were amazing, the room was DIRTY! I would not recommend this property.
We appreciate the feedback, Stacie. While we're happy you appreciated our great team, it's unfortunate our cleanliness didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Embassy Suites has lost me forever. This is the third time in a row I have had a bad experience. This time had to change room because it reeked of cigarettes. Second room had no single for tv, shower head didn’t work and only 1 face cloth and 1 towel, microwave didn’t work. Just a train wreck!
We appreciate the feedback, Brendan. We're disappointed to know that your time with us was anything less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret the challenges and inconvenience you faced during your stay. We hold ourselves to a much higher standard, so we'll be sure to address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
The propery smelled clean.
Thank you for the kind words, Kim! It's excellent you enjoyed your time at Embassy Suites Baltimore at BWI Airport! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience!
We appreciate the feedback, Patricia. It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our convenient location despite the problems you had with our room conditions and cleanliness. We endeavor to offer the best experience possible and your feedback will help. Thank you. We do hope to see you again soon so we can share a more positive experience with you.