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The Westin Baltimore Washington Airport - BWI

4.0 out of 5.0

Recent guest reviews

Hotel and stay overall was very good. Loved the upgrade to the executive floor, due to late check in. I took full advantage of the indoor pool and spa tub which was great. My only inconvenience was there was no free wifi and the Staff could have been a little more friendlier, I found them to be a little put off by questions or when asking for assistance. Microwave in the rooms would have been nice also. This is a very good hotel but they need to upgrade amenities and train staff how to be more customer friendly.

The carpet is disgusting. The room had never been vacuumed as there were hairballs everywhere. You wait a long time for front desk staff to appear to help you.

Very pleasant staff, comfortable accommodations, enjoyed our stay but didn't have time to try the restaurant.

Pros: Westin, its name value, new facilit, comfortable bed, clean room Cons: Remotely located, had to drive through the woods to get to the hotel, unfriendly greeting staff, dirty lobby floor, noisy air conditioning, not many power outlets available, you will have to pay for your own wifi (approx $19.25)

In town two nights for a business trip; hotel was comfortable and convenient to the airport and downtown.

The hotel is a wonderful property and the rooms and public areas are very well kept. The only problem I had, and it may seem trivial, but I like coffee in the morning. If you want coffee you must buy the breakfast buffet. At this type of property I would expect coffee to be available without having to buy a breakfast buffet in the restaurant.

Disatisfied with condition of the room. Lamp,shower head n shower handle. Furniture,work station pad, fridge,iron board cover all unexceptable! There is more but i'll spare the details. I expected more from the Westin brand! Corporate is dropping the ball on this location. The staff is strapped without the tools needed to really make guest comfortable. As usual they aren't being listened to by the people who "Aren't" doing the work! Did i mention.... the Westin is not cheap!

Would only suggest housekeeping vacuum under the beds and dresser more thoroughly. Perhaps a different style vacuum is needed to better reach these areas.

The staff here is wonderful. We only stayed for a short time, but the hotel is real nice.

The Westin is right off BWI. I ended up staying here due to a flight being cancelled and not being able to get out until the next morning due to weather. The property is close to the airport and the staff is excellent. If you need a nice, clean place to stay at BWI you can't go wrong staying at the Westin. I will stay there again when I get stranded at BWI.

Escaped from the toils of everyday life by submerging myself in the ambience of this hotel. I really enjoy my stay, the cleanliness and design of the rooms, the shower, the light. Had a good meal at the hotel restaurant (calamari was very good). Nice romantic escape.

Excellent stay, room very comfortable and clean! The fact they allow pets is wonderful. Very friendly staff

I needed a bed for an overnight prior to an early morning flight the next day. This hotel was comfortable and convenient to the airport but nothing special. There are several similar hotels nearby and I would choose the best deal next time for an overnight.

Stayed there briefly on an overnight stay in Baltimore. It is a nice clean hotel with great amenities, close to the airport. It is as to be expected from a typical Westin hotel. I cannot say anything bad about this hotel, and the price was great. I would not hesitate to stay there again.

Overall my experience was good. However, compared to other Westin hotels that I have stayed in this one fell a little short. I love the heavenly experience that Westin offers but this hotel's bed was flat, borderline hard, and not as comfortable as others in the past. The bed was ok for two nights. The parking was a challenge due to guest of a wedding and graduation party. My refridgerator didn't work. The location is close to BWI which worked for me, but not much entertainment or resturants around. It is an older property so I think it should be upgraded to the standard, level of other Westin Hotels.

My GPS made the location seem much more complicated then it had to be. The location is really just a few minutes from the Baltimore-Washington Parkway.

Clean and great for any vacation. The location was convenient to the Harbor and more major attractions. Safe environment.

Easy to find. Friendly and attentive staff. Very clean room. However, I notified engineering that the shower drain needs to be pitched a bit more so that the water could drain easier and faster.

I had a wonderful experience staying at the Westin BWI. Located right off of BWI and was near i-695. I needed to be close to Baltimore and Owings Mills. It was just a perfect location. Hotel is very nice and staff was courteous. I look to stay there again.

Room options

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Room, 1 King Bed

King 1 | Sleeps 2

Executive Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for The Westin Baltimore Washington Airport - BWI

Everyone (9) Business (13) Couples (14) Family (10) Friends (3) Other (8)
5

very nice long weekend stay

Everyone

Hotel and stay overall was very good. Loved the upgrade to the executive floor, due to late check in. I took full advantage of the indoor pool and spa tub which was great. My only inconvenience was there was no free wifi and the Staff could have been a little more friendlier, I found them to be a little put off by questions or when asking for assistance. Microwave in the rooms would have been nice also. This is a very good hotel but they need to upgrade amenities and train staff how to be more customer friendly.

By , from Boston on Aug 23, 2017

3

not your typical westin

Everyone

The carpet is disgusting. The room had never been vacuumed as there were hairballs everywhere. You wait a long time for front desk staff to appear to help you.

By , from Maryland on Jul 1, 2017

5
Everyone

Very pleasant staff, comfortable accommodations, enjoyed our stay but didn't have time to try the restaurant.

By on Feb 2, 2017

2

not a typical westin experience you would get

Everyone

Pros: Westin, its name value, new facilit, comfortable bed, clean room Cons: Remotely located, had to drive through the woods to get to the hotel, unfriendly greeting staff, dirty lobby floor, noisy air conditioning, not many power outlets available, you will have to pay for your own wifi (approx $19.25)

By on Dec 19, 2016

Review comment responded on Dec 30, 2016

Hello and thank you for your review of your recent stay with us at The Westin Baltimore Washington Airport. I am disappointed to hear that your stay was less than satisfactory. I will be sure to share your comments with our team so that they can work to ensure that these issues are resolved. We hope to see you again soon.

5

convenient and comfortable

BusinessTravelers

In town two nights for a business trip; hotel was comfortable and convenient to the airport and downtown.

By on Nov 18, 2016

Review comment responded on Nov 22, 2016

Thank you for your review and feedback of your recent stay with us at The Westin Baltimore Washington Airport. I am delighted to see that you enjoyed your stay. I am happy to say that we are getting ready to replace all of the carpeting and wall treatments in all of the corridors. This should be completed by the end of the year. We hope to see you again soon.

4

nice hotel but lacking a little

Everyone

The hotel is a wonderful property and the rooms and public areas are very well kept. The only problem I had, and it may seem trivial, but I like coffee in the morning. If you want coffee you must buy the breakfast buffet. At this type of property I would expect coffee to be available without having to buy a breakfast buffet in the restaurant.

By , from indianapolis on Nov 6, 2016

Review comment responded on Nov 9, 2016

Hello LHindy and thank you for your review of your recent stay with us. I am delighted to see that you enjoyed your stay and I will be sure to share your comments in regards to the coffee with our leadership team. We do hope to see you again soon.

4
Everyone

By on Nov 6, 2016

Review comment responded on Nov 9, 2016

Hello and thank you for your review and feedback. I am delighted to see that you enjoyed your stay and we hope to see you again soon.

2

not what i expected!!

Everyone

Disatisfied with condition of the room. Lamp,shower head n shower handle. Furniture,work station pad, fridge,iron board cover all unexceptable! There is more but i'll spare the details. I expected more from the Westin brand! Corporate is dropping the ball on this location. The staff is strapped without the tools needed to really make guest comfortable. As usual they aren't being listened to by the people who "Aren't" doing the work! Did i mention.... the Westin is not cheap!

By , from Boston on Aug 30, 2016

Review comment responded on Sep 1, 2016

Hello Machinist and thank you for your feedback regarding your most recent stay with us. Please accept my apologies for your disappointing stay with us. I will be sure to share your feedback with our staff so that we can improve our services. We hope to see you again soon.

5

lovely hotel and beautiful room.

Everyone

Would only suggest housekeeping vacuum under the beds and dresser more thoroughly. Perhaps a different style vacuum is needed to better reach these areas.

By on Aug 8, 2016

Review comment responded on Aug 23, 2016

Hello - thank you for your feedback. I will be sure to pass your comments along to our team so that we can continue to make improvements. We hope to see you again soon.

5

short stay

Everyone

The staff here is wonderful. We only stayed for a short time, but the hotel is real nice.

By on Apr 14, 2016

Review comment responded on Apr 22, 2016

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!