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Recent guest reviews

Check in was fast and easy. The counter person was extremely friendly and helpful.

Convenient location.

The mattress was very soft, the room was clean and the food was good, people were nice

Staff was outstanding, beds were super comfortable. Remodel was nice.

The staff are always very inviting and the rooms are very clean and comfortable. I’ve been here many times and it’s always a nice place to stay.

The staff was awesome. We really enjoyed our stay..

The staff was friendly and the room was very nice. However, I had flown into Atlanta for a job interview at 0900 the next day, checked into my room at about 5 PM, and no problems at all...... UNTIL 2 AM. At about 2 AM, the air conditioning unit outside my window began to clatter and buzz so loudly that I was instantly awakened. When the noise did not abate after about 30 minutes, I called the front desk. The front desk was courteous, but was unable to put me into another room due to being sold out. I was informed that nobody was available to shut down or repair the malfunctioning unit until 7 AM the next day. Bottom line, I only slept about 2 or 3 hours that night and was wrecked the next day at my job interview. When I complained at the front desk the next morning after struggling to get less than 3 hours of sleep, no type of compensation was offered. Unacceptable for a hotel that sells itself as a business traveler destination. This was my first time at a HIE, and I will not return to a Holiday Inn Express. Too much money spent and only 2 hours of sleep

music blaring out front by the lobby...all night. why would the hotel pipe music out front like that??? Room very noisy right in front of cafe and adjacent to lobby. If that's the only room left, then please let guest know - surprises are a sure way to disappoint.

Very nice hotel. The bed is right next to the hvac unit and so controlling the temp without being too cold was difficult but it was very clean and comfortable. Would stay there again.

I had a 12 hr lay over in ATL due to flight issue, long story short. Andy at the Holiday Inn Express was wonderful he had all paperwork done, room key ready upon my arrival no questions ask it was smooth as chocolate pudding. Plus the room was super clean and nice, lobby well kept an the dining area for breakfest was clean as well. I would totally stay here again. In Austell that is. Thanks have a sunny day.

Hilton hotels have always been clean, cozy and comfortable. Had to call the front desk because of loud television in the next room, the problem was taken car of immediately, very pleased with the service.

I stayed for two nights on a business trip. I arrived in town earlier than expected and the staff accommodated my request for an early check in beautifully. The room was spacious and very clean. My only complaint is that the continental breakfast wasn't great. Could have been easily perked up with a nice fruit salad and a double check to make sure the hot food was still nice and hot and that breads were still fresh. So that was disappointing, but the price was right and the room itself was very nice.

1.Upon arrival our room was not ready although our room was pre-paid in full [...]. The manager did not allow us to have breakfast that morning. My husband and I traveled throughout the world and this is the time we were denied this ammenity.2. The manager did not offer to store our luggage until our suite was ready. Therefor we had to carry our luggage with us another 5 hours until our suite was available for us to check in. Other hotels we used in our travels allowed us to store our luggage in a locked room until our accommadations are avilable. We were shocked by the managers lack of customer service skills. 3. The lighting was very poor in our suite, we were unable to read without straining our eyes in the deemly lit room. On our second day we called the manager and requested another lamp, we were told each living room area only has one lamp, although there were two end tables in the living room area. I called and insisted we needed another lamp and on the 4th day the manager finally complied with our request.

Overall it was very nice. Only complaint was that the bath linens were sour (as if they say in the washers for days) Otherwise the hotel was nice, newish, and clean.

My wife and I were there to, attend my brother's awards program. Also, while here we had the opportunity to spend a day with our grand kids. This trip was short but fun, lot of joy. The hotel is great and I will stay there again but I'll make sure they don't put me on the 4th floor which is the basement. Hotel has a good breakfast and cookies at check in. The location for our visit was super.

The staff was very nice an the breakfast was really good

Tramore Pointe Pkwy Austell GA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Holiday Inn Express Hotel & Suites Austell - Powder Springs, an IHG Hotel places you within a 15-minute drive of popular attractions such as Kennesaw Mountain National Battlefield Park and Marietta Square. This hotel has 91 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you on weekends from 6:30 AM to 9:30 AM.


Rooms

Guests can expect free WiFi and 50-inch flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers. Refrigerators, microwaves, and coffee makers are also standard.


Property features

Guests of Holiday Inn Express Hotel & Suites Austell - Powder Springs, an IHG Hotel enjoy a 24-hour gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-out.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Suite, Multiple Beds

1 King Bed, 1 Twin Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room

2 Queen Beds | 1 King Bed | Sleeps 2

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Austell - Powder Springs, an IHG Hotel

Everyone (7) Couples (3) Business (2) Family (9) Friends (1) Other (1)
5
Everyone

By on Jan 3, 2024

Review comment responded on Jan 24, 2024

Hello Esther,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

5
Business Business

Check in was fast and easy. The counter person was extremely friendly and helpful.

By on Sep 19, 2023

Review comment responded on Sep 19, 2023

Hello Mr. Robert John,Thank you for taking the time to post a review about your stay. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

5
Everyone

By on Sep 10, 2023

Review comment responded on Sep 13, 2023

Hello Jennifer,Thank you for taking the time to post a review of your stay. It is through feedback from our guest that we able to improve upon the services we offer. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

5
Family

Convenient location.

By on Oct 17, 2022

Review comment responded on Oct 21, 2022

Hi Oleksandr,We thank you for your business and hope to see you again soon.

3
Everyone

By on Jan 2, 2021

Review comment responded on Jan 5, 2021

Thank you for scoring our hotel. We appreciate any feedback that can allow us to get a 5 next time. Take care and stay healthy

4
Family

The mattress was very soft, the room was clean and the food was good, people were nice

By on Jan 24, 2020

4
Family Family

Staff was outstanding, beds were super comfortable. Remodel was nice.

By on Feb 16, 2019

4
Everyone

By on Dec 22, 2018

5
Everyone

The staff are always very inviting and the rooms are very clean and comfortable. I’ve been here many times and it’s always a nice place to stay.

By on Jun 6, 2018

5
Everyone

The staff was awesome. We really enjoyed our stay..

By on Aug 5, 2017

Holiday Inn Express Hotel & Suites Austell - Powder Springs, an IHG Hotel

3741 Tramore Pointe Pkwy, Austell, GA 30106
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