Excellent
woohooo hotel. i spilt caramel sauce on the bed
The parking is too far away for handicap people. The stairs are too much from parking lot to building. Valet was not in uniform or even dressed nice so I didnt believe they worked there.
Na
This was a bad experience as my first 24 hours in Atlanta. The bathroom shower exploded with water . Something broke off and water went all over the bathroom. I had just got my hair done the previous day and was avoiding it getting wet. . I took pictures for proof because i was so upset. The hotel cost to much for something like this to happen. The water was on the sink.toilet . Walls. ceiling . Floors which caused my son to fall when he tried to get out (good thing nothing happened). The only and very ONLY REASON i didnt make a big deal was because the Person who came to my room Sharon was an angel. She was very polite and apologized multiple times. She talked with me.she quickly layed towels down to get the floors dry and truly was a sweetheart . I didnt give it a 1 star because they do have a 5 star employee. It wouldve been nice for a manager to talk to me and not just wave a parking fee(which is $23 by the way). The way they handled this will make me never stay at a Westin Hotel again. I had to mention it at the front desk for them to say "oh were so sorry that happened" Sharon was polite enough to tell them my experience and it seems like they truly didn't care and only she did....
A great airport hotel. Arrived late and the driver picked us up in 15 minutes. We love the always comfortable heavenly bed.
Nice hotel, very convenient for airport but not much in the area
It was a pageant going on and kids where everywhere. The bar area was understaffed
I like for the Kitchen (bar) to have longer Hours to attend the needs of the stay customers at the hotel.
love how close it was to the airport and the staff was very nice
Food menu did not have much of a variety. But that's all.
Changed rooms 2 times. The first time the AC did not work, the 2nd time the room was mistakenly booked for another guest. After the 3rd time we gave up cause it was so late
The staff was great and respectful and I enjoyed my stay the lady at the Starbucks was rude but everything else and everyone else was GREAT!!! I would most deff recommend
Tv not working and they couldn't fix it and neighbors loud also wierd smells in the halls and outside.
On the plus side the beds were comfy and the shower was great. Check-in was fine. On the downside we only had one cup and two towels for our family of four. We called and it took them over an hour and a half to get more cups. No one ever answered the phone when we called repeatedly about the towels. There was no ice machine. The parking was absurdly expensive, and we hadn’t seen anything about it on the orbitz app when we booked. Would not recommend.
They clean rooms every three days my trash was over flowing. WhenI asked for towels and to have the trash taken they never came and one time i was put on hold for 20 mins before hanging up the phone. They also took my deposit but I don’t know why. I called to ask why and I never could get there to the hotel. For this to be the Westin it was one of my worst stays at any hotel. Would not recommend.
Located 1.5 mi (2.4 km) from Georgia International Convention Center, The Westin Atlanta Airport is within a 10-minute drive of other popular attractions like Porsche Experience Center. This 4-star hotel has 500 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a brewpub. You can get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:00 AM to 10:00 AM.
All 500 air-conditioned accommodations feature a separate bedroom. 32-inch flat-screen TVs come with pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free newspapers are other standard amenities.
Guests of The Westin Atlanta Airport have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 23 per night, or you can take advantage of the free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Excellent
woohooo hotel. i spilt caramel sauce on the bed
On behalf of the entire staff, we "Thank You" for your business and hope to be able to welcome you back in the near future.
The parking is too far away for handicap people. The stairs are too much from parking lot to building. Valet was not in uniform or even dressed nice so I didnt believe they worked there.
Thank you for staying at The Westin Atlanta Airport hotel. On behalf of the staff we apologize for the issues you faced with parking. We do have handicap parking spots directly in front of the hotel but I don't know if they were available when you checked in.
Na
On behalf of the entire staff here at The Westin Atlanta Airport we appreciate your business and hope to welcome you back the next time that you visit Atlanta.
This was a bad experience as my first 24 hours in Atlanta. The bathroom shower exploded with water . Something broke off and water went all over the bathroom. I had just got my hair done the previous day and was avoiding it getting wet. . I took pictures for proof because i was so upset. The hotel cost to much for something like this to happen. The water was on the sink.toilet . Walls. ceiling . Floors which caused my son to fall when he tried to get out (good thing nothing happened). The only and very ONLY REASON i didnt make a big deal was because the Person who came to my room Sharon was an angel. She was very polite and apologized multiple times. She talked with me.she quickly layed towels down to get the floors dry and truly was a sweetheart . I didnt give it a 1 star because they do have a 5 star employee. It wouldve been nice for a manager to talk to me and not just wave a parking fee(which is $23 by the way). The way they handled this will make me never stay at a Westin Hotel again. I had to mention it at the front desk for them to say "oh were so sorry that happened" Sharon was polite enough to tell them my experience and it seems like they truly didn't care and only she did....
On behalf of the entire staff here at The Westin Atlanta Airport, we sincerely apologize. Incidents do happen but we should have done a better job of showing that we care. We will thank Sharon for the job she did helping you and use this as a training example for the rest of the staff.
Thank you for staying at The Westin Atlanta Airport. On behalf of our team we appreciate your business. There are many hotels in the area and we are delighted that you chose to stay with us.
On behalf of the team here at The Westin, we would like to say "Thank You" for staying with us. We appreciate your business and hope you will stay with us again the next time that your travels bring you to Atlanta.
A great airport hotel. Arrived late and the driver picked us up in 15 minutes. We love the always comfortable heavenly bed.
Thank you staying with us. On behalf of the staff at The Westin Atlanta Airport, we appreciate your business and hope to welcome you back soon.
Nice hotel, very convenient for airport but not much in the area
On behalf of the team here at the Westin we appreciate your business. We hope you will stay with us again the next time you visit Atlanta.
It was a pageant going on and kids where everywhere. The bar area was understaffed
Thank you for staying with us and for your feedback. We will address the staffing issue with the appropriate manager. We appreciate your business and hope to welcome you back the next time your travels bring you to Atlanta.
Thank you for staying with us at The Westin. On behalf of the entire staff we appreciate your business and look forward to welcoming you back soon.