Everything
The lady manager was amazing! I’m sorry I forget her name but she was very informative, and let us check in early. It was needed for us because we flew in so early in the morning.
The staff in the lobby was amazing super professional and everything looks clean and fresh and I am very happy with the experience.
The first room assigned had a horrible AC leak. Three members of my family all slipped on time. We asked to have a room changed. The attendant refused stating there we no vacant rooms available. My husband immediately called back, they immediately found a room for him. I guess women asking politely is a joke to them. We get moved to the new room. The AC didn’t work and the room had an old smell of cigarette smoke. We didn’t complain because we were TIRED by now (midnight) and we’d only had time to sleep with a jam packed itinerary. The next day, our room was not serviced. After being out all day, we came back to an unserviced room and it was about 8pm. I will never use this property ever again.
I liked the courtesy shop in the lobby.
Property is fine, it's the surrounding areas
Literally only stayed over night. Got in around 11 and out 9am next morning. Beds were great, bath great.
Tremendously comfortable bed, they have shuttle to and from aurport which is very close by. Staff was A plus for friendly and helpful. Bar staff also A Plus on friendliness and helpful.
I enjoyed that property was clean and staffing was friendly. The bar in the lobby was fun. The parking prices are ridiculous $23 a day.
Great staff, easy check in & out. Clean and we enjoyed the restaurant
Perfect place - right by the airport..
Excellent
woohooo hotel. i spilt caramel sauce on the bed
The parking is too far away for handicap people. The stairs are too much from parking lot to building. Valet was not in uniform or even dressed nice so I didnt believe they worked there.
Na
Located 1.5 mi (2.4 km) from Georgia International Convention Center, The Westin Atlanta Airport is within a 10-minute drive of other popular attractions like Porsche Experience Center. This 4-star hotel has 500 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a brewpub. You can get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:00 AM.
32-inch flat-screen TVs come with pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Refrigerators, coffee makers, and free newspapers are other standard amenities.
Guests of The Westin Atlanta Airport have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 23 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Everything
The lady manager was amazing! I’m sorry I forget her name but she was very informative, and let us check in early. It was needed for us because we flew in so early in the morning.
Thank you for the nice comments. On behalf of the staff we appreciate your business and look forward to welcoming back .
The staff in the lobby was amazing super professional and everything looks clean and fresh and I am very happy with the experience.
Thank you for taking the time to write about your experience. On behalf of the team here at the Westin we appreciate your business and hope you see you again in the near future.
The first room assigned had a horrible AC leak. Three members of my family all slipped on time. We asked to have a room changed. The attendant refused stating there we no vacant rooms available. My husband immediately called back, they immediately found a room for him. I guess women asking politely is a joke to them. We get moved to the new room. The AC didn’t work and the room had an old smell of cigarette smoke. We didn’t complain because we were TIRED by now (midnight) and we’d only had time to sleep with a jam packed itinerary. The next day, our room was not serviced. After being out all day, we came back to an unserviced room and it was about 8pm. I will never use this property ever again.
On behalf of the entire staff we sincerely apologize. There is no excuse for having a room available with an A/C leak. Do you happen to remember the rooms that you were in so we can find out why it was not serviced? Once again we apologize for the inconvenience.
I liked the courtesy shop in the lobby.
On behalf of the entire staff here at The Westin Atlanta Airport we "Thank you" for staying with us. We appreciate your business and hope to welcome you back soon.
Property is fine, it's the surrounding areas
On behalf of the staff here at The Westin, we "Thank You" for staying with us. We appreciate your business and hope to welcome you back soon.
Thank you for staying with us. There are many hotels in the area and we are delighted that you chose Westin. We hope to welcome you back soon.