The pull out ciuch mattress was disgusting. Large brown stains and wore out. We booked a room with 2 beds and were given a king room with a pull out couch.
Everything was fine. The only issue I had was my room was not cleaned while I was away from my room. Outside of that, the location. Was cool and it was peaceful.
it is a good-looking hotel and a very comfortable space. Every time I come to Atlanta I choose Fairfield
The hotel staff is the best thing about this property. All that i meet were very friendly and helpful. But the hotel itself needs much help. My room smelled like cat urine. The tub/shower needs a to be caulk. The rear door to the hotel qas broken so tge door never locked. So anyone could enter without a keycard.
I liked the area, breakfast was good. Didn't like that I had to call front desk to get new towels 4 times and had to go downstairs in person to finally get them.
Great stay experience
The property was okay I can tell it was an old hotel when we went up to the elevator at to our floor you can smell the cigarette smell that’s been lingering our room smell like someone has been smoking in there and this was a non-smoking room
Great stay, peaceful & clean. Exactly what I was looking for on this trip.
Overall decent but trash and mess everywhere.
My room was clean and the staff was very nice
Nothing was special it’s a place close to the airport
Very clean! Very bright lights in the back parking area - made me feel safer. Carpets were still wet from being recently cleaned. Would have been nice to know before I took off my shoes. Otherwise all good!
The property was over booked so they had to send me to another hotel about 10 min away. Luckily, I had a rental vehicle. After that inconvenience, the next morning I had to check out of that room at 11 am. When I got back to the original location, I was told that a room wouldn’t be ready until 3 pm. So I was without a room for approximately 4 hours and had to find something to do or just sit in the car. There was nothing offered due to the inconvenience. Not even free parking. Terrible experience.
Fairfield Inn & Suites Atlanta Airport South/Sullivan Road places you within a few miles (5 km) of Georgia International Convention Center and Gateway Center Arena. This 127-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and a free airport shuttle.
Start your day off right with a free buffet breakfast, served on weekends from 6:00 AM to 9:00 AM.
Fairfield Inn & Suites Atlanta Airport South/Sullivan Road's 127 soundproofed rooms provide microwaves, refrigerators, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.
At Fairfield Inn & Suites Atlanta Airport South/Sullivan Road, guests have access to a gym, free WiFi in public areas, and conference space. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-in.
The pull out ciuch mattress was disgusting. Large brown stains and wore out. We booked a room with 2 beds and were given a king room with a pull out couch.
Everything was fine. The only issue I had was my room was not cleaned while I was away from my room. Outside of that, the location. Was cool and it was peaceful.
Dear Tisha, thank you for being our guest at Fairfield Inn & Suites Atlanta Airport South/Sullivan Road and for reviewing your stay. We are glad to read that you enjoyed your time with us and that you loved our nice and peaceful location. That said, we regret not meeting all of your expectations during your stay. We appreciate your business and hope to have the pleasure of welcoming you again soon. Sincerely, Orienthal Harris General Manager
it is a good-looking hotel and a very comfortable space. Every time I come to Atlanta I choose Fairfield
Dear Jacqueline, thank you for being our guest at Fairfield Inn & Suites Atlanta Airport South/Sullivan Road and for your loyalty. It was a pleasure to read that you thoroughly enjoyed your time with us and that you loved our beautiful property. We appreciate your kind remarks and look forward to having you stay with us again. Orienthal Harris General Manager
The hotel staff is the best thing about this property. All that i meet were very friendly and helpful. But the hotel itself needs much help. My room smelled like cat urine. The tub/shower needs a to be caulk. The rear door to the hotel qas broken so tge door never locked. So anyone could enter without a keycard.
Dear Duane, thank you for staying with us and for your valuable feedback. We are glad your overall stay was satisfactory and that your interactions with our associates have been so exceptional; we will certainly share your words of appreciation with them. However, we sincerely apologize for the housekeeping issues you encountered with your room and for the inconvenience it caused. We have shared your remarks with our team, and we have taken immediate action to ensure that this is not repeated. We have also taken note of your comment regarding the maintenance issue you outlined and will make sure this is appropriately addressed. We appreciate your business and hope you will give us another chance to welcome you back in the near future. Orienthal Harris General Manager
I liked the area, breakfast was good. Didn't like that I had to call front desk to get new towels 4 times and had to go downstairs in person to finally get them.
Dear Maria, thank you for your review. We apologize if we were not responsive to your needs. We will address this appropriately as we are committed to continually improving our guest experience. We appreciate your business and hope you will give us another opportunity to provide you with the outstanding stay you should always expect from our hotel. Orienthal Harris, General Manager
Great stay experience
Dear Zaniab, thank you for writing about your stay at the Fairfield Inn & Suites Atlanta Airport South/Sullivan Road and sharing it with fellow travelers. It is always great to see our guests have enjoyed their stay with us, and comments like yours reassure us that we are on the right track. We look forward to welcoming you back the next time you're in Atlanta. Orienthal Harris General Manager
The property was okay I can tell it was an old hotel when we went up to the elevator at to our floor you can smell the cigarette smell that’s been lingering our room smell like someone has been smoking in there and this was a non-smoking room
Dear Guest, thank you for the review and for sharing your experience. We were glad to learn that overall you had a wonderful stay. We adhere to a strict 'no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Orienthal Harris, General Manager
Great stay, peaceful & clean. Exactly what I was looking for on this trip.
Dear Guest, thank you for being a guest at Fairfield Inn & Suites Atlanta Airport South/Sullivan Road. We are glad to know you were pleased with our well-kept property. Thank you again for your feedback, and we hope to see you again soon. Orienthal Harris, General Manager
Dear Brad, first and foremost, we regret not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. Additionally, we regret knowing that you found the pull-out couch mattress was not comfortable for you as well as the cleanliness issue you encountered. Please accept our sincere apologies for the inconvenience caused. Corrective action has already been taken in the appropriate departments to make the required changes. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Orienthal Harris, General Manager