The staffs needs customer service training and the hotel needs renovation. The room was a good size but was not clean. I wouldn’t recommend a family trip in this hotel.
Great staff.
This property was a disappointment. It had peeled paint off the walls, insects coming from the peeling trim around the room. We had stained sheets as we examined the room. There was black mold on the trim.
I reserved my room ahead of time and arrived Friday night. Upon my arrival, I was given a room that I didn’t ask for, then I received keys for the second room and it was occupied already. Finally, the third room was vacant and the two beds I asked for, but the sheets were dirty in both beds! I was told it was non smoking but the whole hotel smelled like smoke to me, I won’t stay at another Red Roof Inn again.
I was expecting a better hotel, they didn’t even had a crib or a rollaway bed. The bathroom had mold on the ceiling and the toilet seat was lose and making a noise, also the breakfast was terrible.
accepted pets free and clean and good breakfast variety
No issues staff was very welcoming. Checked in with no issues. My room was clean never had to call downstairs and complain about anything. The bed and pillows were very comfortable.
As I walk into the front lobby, I see trash renovation/building materials all over the place. The gentleman at check in had no clue what he was doing, very disorganized, and then charged me for the room up front. I also get informed that there is no complimentary breakfast being offered for the next 30 days (otherwise posted online). Overlooking this I decide, to continue to my room. On the walk there, the pool area is tore up and not operational, there is no carpet on the hallways that lead to the room, and the hallways are dark and don't give off a comforting vibe. We enter our room, and notice that the furniture is 20 years old, disgustingly dirty, and beat up. The walls by the bed are covered in shoe marks, there's even a brown stain on the ceiling. The sink in the room does not work properly and the white sheets on the bed are also stained. We instantly realized we were lied to and demanded a refund. He did this without any questions or statements, which was greatly appreciated. The only positive thing I can say about this hotel was that the AC worked. Do Not Stay Here, At Least Until The Renovation is Complete...which btw I believe that they should be stating on Orbitz
It was a nightmare! No shuttle to get there. The bathroom wasn't clean. Old scrawny towels. The carpet was so gross we couldn't walk on it barefooted. No phone in our room. No breakfast.
Not a good experience. Didn't like hotel. I will NEVER go there again.
Air conditioner did not work in the 1st room. Then we were placed to another room but that room has not been cleaned up yet. We were compelled to go back to the 1st room, so terrible!
Things are falling apart or already fell apart. Lamp shade in Room was broken. The glass pane in framed art is cracked. Toilet clogged after one use. A/C Heater is missing filters and full of gluck. Algae in swimming pool and looked disgusting. Fitness room was a dark storage room of few equipments. Paint peeling all over the room. Hole in a lamp contoller that made the whole thing unusable. Breakfast was done before 8:45 am and no staff cared to come to refill missing food items, or maintAin the food counter clean.
Staff was really friendly and helpful . Room was really dirty . Please do not attemp to book this facility just book any motel with name on it much better than this place
I was told Transportation would be available when arrived at airport. When i called i was told there is Transportation after 11 A M. and staff became nasty with on the phone with me, i had to rent a car. When i got to the Hotel i asked why were you so nasty with me? she said, because you was taken up my time.
Horrible hotel would be better off in a motel, or air bnb
It was horrible I didn’t even stay the night and the room had a funny smell
Mold in rest room and shirt left over from another guest.
I enjoyed my stay it was a lot better than last time wasn't so clean before
The photos Orbitz displays are many years old from when building was a Comfort Inn. This hotel is filthy! I found blood and bugs on the mattress and lipstick on the comforter. Next to the bed was a puddle of who knows what and I'll spare you details of the bathroom. Drug use and yelling in the hall. Book anything but this hotel. I complained to three different Orbitz representatives that the photos are inaccurate and all three didn't seem to care a bit. Disappointing.
Red Roof Inn PLUS+ & Suites Atlanta Airport South places you within a few miles (5 km) of Old National Park and Georgia International Convention Center. This 74-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a free airport shuttle.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests of Red Roof Inn PLUS+ & Suites Atlanta Airport South enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include laundry facilities, a vending machine, and an ATM.
The staffs needs customer service training and the hotel needs renovation. The room was a good size but was not clean. I wouldn’t recommend a family trip in this hotel.
Great staff.
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES ATLANTA AIRPORT SOUTH. I am glad that you were happy with our services. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, DHRUVA PATEL FRONT DESK CLERK Red Roof Inn - REDROOF PLUS+ REDROOF1082@GMAIL.COM
This property was a disappointment. It had peeled paint off the walls, insects coming from the peeling trim around the room. We had stained sheets as we examined the room. There was black mold on the trim.
Dear Guest, We regret all the inconveniences you had with the stay. I can see why you were dissatisfied and apologize to you. I’m terribly sorry that we failed to meet your expectations in so many ways. We take genuine pride in this hotel and believe that pride shows in everything we do most of the time. But we clearly let you down. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager
I reserved my room ahead of time and arrived Friday night. Upon my arrival, I was given a room that I didn’t ask for, then I received keys for the second room and it was occupied already. Finally, the third room was vacant and the two beds I asked for, but the sheets were dirty in both beds! I was told it was non smoking but the whole hotel smelled like smoke to me, I won’t stay at another Red Roof Inn again.
Dear Guest, Thanks for your stay at our hotel. We are extremely sorry that you had a problem with the reservation. We take real pride in offering the best possible guest experience, and we understand that we let you down. We will make sure that this does not happen to you again. Nothing means more to us than providing a pleasant guest experience. If you would like to visit us in near future, I shall personally assist you to ensure that you get a fine stay as I don't want your last memory of this hotel to be a negative one. We invite you to visit us again at the earliest. Sincerely, Hotel Manager
I was expecting a better hotel, they didn’t even had a crib or a rollaway bed. The bathroom had mold on the ceiling and the toilet seat was lose and making a noise, also the breakfast was terrible.
Dear Guest, We are sorry we failed to meet your expectations. We have passed the information along to the proper department heads to investigate and take care of each issue. Again, We apologize that we did not fulfill our goal to provide a Great Stay. We will make sure that this does not happen next time you visit us. We look forward to having you with us again soon. Sincerely, Hotel Manager
accepted pets free and clean and good breakfast variety
No issues staff was very welcoming. Checked in with no issues. My room was clean never had to call downstairs and complain about anything. The bed and pillows were very comfortable.
Thanks for staying with us. We appreciate your feedback!
As I walk into the front lobby, I see trash renovation/building materials all over the place. The gentleman at check in had no clue what he was doing, very disorganized, and then charged me for the room up front. I also get informed that there is no complimentary breakfast being offered for the next 30 days (otherwise posted online). Overlooking this I decide, to continue to my room. On the walk there, the pool area is tore up and not operational, there is no carpet on the hallways that lead to the room, and the hallways are dark and don't give off a comforting vibe. We enter our room, and notice that the furniture is 20 years old, disgustingly dirty, and beat up. The walls by the bed are covered in shoe marks, there's even a brown stain on the ceiling. The sink in the room does not work properly and the white sheets on the bed are also stained. We instantly realized we were lied to and demanded a refund. He did this without any questions or statements, which was greatly appreciated. The only positive thing I can say about this hotel was that the AC worked. Do Not Stay Here, At Least Until The Renovation is Complete...which btw I believe that they should be stating on Orbitz
It was a nightmare! No shuttle to get there. The bathroom wasn't clean. Old scrawny towels. The carpet was so gross we couldn't walk on it barefooted. No phone in our room. No breakfast.
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager