The staff tried to make up for the hotel’s lacking: vending machine out of order, atm out of order, construction on the premises and the tvs did not work.
Overall experience was fine, we checked in and front desk was friendly and quick. We were only staying for a night, and it's convenient to the airport. Place overall isn't clean nor does seem safe. Floors of room were a laminate of some kind, and your shoes literally stick on every step, was very unsettling. The chair in our room was stained with who knows what. A room attendant literally knocked once on our door and entered immediately, seemed shocked when I was standing there, and asked if we had a hair dryer? Wasn't a fan of that at all... Elevator smelled of fresh marijuana smoke, in a non-smoking hotel/space. So again, overall experience was fine for what we needed, but I won't stay at this place again.
The first room was dirty and not TV. Second room smelled a little but too tired to care and the TV picture was starting to go. Over all 2 out of 10.
Beware anyone looking to use the airport shuttle. Continuous reassurances that they are 10 minutes away over the course of 90 minutes waiting for them for pickup.
Friendly Staff
No shuttle service after 12 am. No shuttle service to international terminal.
I booked this property last minute. With the low price I was expecting the quality to match, but was I surprised. Brand new room, new paint furniture, floors and bathroom. Wow! It was so nice , clean and comfortable. The shuttle to the airport and free breakfast was an added bonus. Recommended.
Cigarette burns in the room carpet, water stains on the curtains, bathroom sink stopper broken. Continental breakfast was good.
The room I stayed in was very musty. And the carpet was very old and stained. There was black mold in the shower area. I did enjoy the breakfast though. They did a nice job with that. And the cookies were delicious. Would not recommend staying in that place though. Unless maybe I just got a bad room. I don’t know. Looks like they were doing some work to remodel, so maybe in the future, it will be better. But I wouldn’t recommend staying there.
After a long day of travel all I wanted was a clean place to shower and sleep. It appeared the bathroom was completely missed by housekeeping.
Staff were very nice. Found a clump on someone else’s hair in our sheets when we checked in, house keeping changed the sheets while we were out for dinner. Also the shower head was not attached to the wall and was just hanging down so showering was not easy.
The area is tough to locate. The hitel needs updating as the carpet is very worn.
This property smelled horrible and was not clean at all. They refused to give me a refund knowing full well those conditions in that property weren’t good.
The picture on the website said the room had a pull out couch there was no pull-out couch in my room just a chair
Place was fine for a quick stay before our early flight. The rating it has is correct. Thanks.
Ok
Need clean
The tv was not working and when we asked the front desk to fix it they sent someone who had no idea what he was doing so we went our entire stay without one. We were locked out of our room (our keys did not work). A bit dilapidated; stains in the carpets.
Country Inn & Suites by Radisson, Atlanta Airport South, GA places you within a few miles (5 km) of Old National Park and Charles E. Phillips Esquire Park. This 186-room hotel has free breakfast along with conveniences like free in-room WiFi and a free airport shuttle.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. The onsite restaurant is perfect for a quick bite to eat.
32-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Refrigerators, microwaves, and coffee makers are also standard.
At Country Inn & Suites by Radisson, Atlanta Airport South, GA, guests have access to a gym, free WiFi in public areas, and conference space. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
The staff tried to make up for the hotel’s lacking: vending machine out of order, atm out of order, construction on the premises and the tvs did not work.
Overall experience was fine, we checked in and front desk was friendly and quick. We were only staying for a night, and it's convenient to the airport. Place overall isn't clean nor does seem safe. Floors of room were a laminate of some kind, and your shoes literally stick on every step, was very unsettling. The chair in our room was stained with who knows what. A room attendant literally knocked once on our door and entered immediately, seemed shocked when I was standing there, and asked if we had a hair dryer? Wasn't a fan of that at all... Elevator smelled of fresh marijuana smoke, in a non-smoking hotel/space. So again, overall experience was fine for what we needed, but I won't stay at this place again.
Thank you for your review. We do appreciate your feedback and regret to hear that you were not completely satisfied with your stay. We will use your input in our efforts to correct any issues our guests may have.
The first room was dirty and not TV. Second room smelled a little but too tired to care and the TV picture was starting to go. Over all 2 out of 10.
Dear Steve,Thank you for sharing your experience at our hotel. We are sorry to hear that your first room was not up to our usual standards and that you experienced issues with the television. We would like to assure you that this is not typical of the level of cleanliness and maintenance that we strive for, and we apologize for any inconvenience this caused. We are glad to hear that you were able to switch to a second room, though we are sorry to hear that it was not completely satisfactory. We will take your feedback into account as we work to improve our guest experience. We hope that you will consider giving us another chance in the future to provide you with a better stay. Request your understanding and continued patronage.Sincerely,Hotel Manager
Beware anyone looking to use the airport shuttle. Continuous reassurances that they are 10 minutes away over the course of 90 minutes waiting for them for pickup.
Dear Daniel,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the delay in our airport shuttle service. We understand that waiting for an extended period can be frustrating, and we are sorry that we were not able to live up to your expectations in this regard. We will be addressing this issue with our transportation team to ensure that we provide timely and reliable airport shuttle service to all of our guests in the future. We value your business and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Manager
Friendly Staff
Dear Jamal,Thank you for your stay and kind words! We take great pride in having a team of friendly, professional staff members that are always willing to go above and beyond for our guests. It's a pleasure to hear that our efforts have paid off and that your experience with us was positive. We look forward to welcoming you back soon!Sincerely,Hotel Manager
No shuttle service after 12 am. No shuttle service to international terminal.
Dear Asraful,Thank you for your stay & feedback. We apologize for the inconvenience as mentioned by you regarding the shuttle service. We are always looking for ways to improve our service and we take your feedback seriously. We will take your comments into consideration as we look to make changes to our shuttle service in the future. Thank you for bringing this to our attention. Shall appreciate your understanding.Sincerely,Hotel Manager
I booked this property last minute. With the low price I was expecting the quality to match, but was I surprised. Brand new room, new paint furniture, floors and bathroom. Wow! It was so nice , clean and comfortable. The shuttle to the airport and free breakfast was an added bonus. Recommended.
Dear Catherine,Our sincere gratitude for taking the time to review our hotel. Thank you for giving us an opportunity to serve you and for allowing us to showcase the quality of our service that we pride ourselves on delivering. Nice to know the compliments for new room, furniture, floor & bathroom. Also, We appreciate your comments such as cleanliness, comfort, breakfast and shuttle service convenience. Our top priority is ensuring each and every guest has an unforgettable experience. Your acknowledgment of our work is greatly appreciated and will be shared with the team. Thank you also for recommending us to the fellow travelers. Please do visit us again.Sincerely,Hotel Manager
Cigarette burns in the room carpet, water stains on the curtains, bathroom sink stopper broken. Continental breakfast was good.
Dear Keith,Thank you for your stay and feedback. Nice to note the compliment for continental breakfast. Our team is motivated. But, some aspects such as room carpet, curtains stains, bathroom sink issues were not as per your expectations and we shall address your concerns for improvements. We always aim to please our guests, and we hope you will give us another chance in the future.Sincerely,Hotel Manager
The room I stayed in was very musty. And the carpet was very old and stained. There was black mold in the shower area. I did enjoy the breakfast though. They did a nice job with that. And the cookies were delicious. Would not recommend staying in that place though. Unless maybe I just got a bad room. I don’t know. Looks like they were doing some work to remodel, so maybe in the future, it will be better. But I wouldn’t recommend staying there.
Dear David,Thank you for staying with us at the Country Inn & Suites by Radisson, Atlanta Airport South, GA. Glad to note the appreciation for breakfast. We are happy to know it was to your liking. But, We are sorry to hear that some aspects of your stay were not up to your expectations as mentioned. We apologize for the inconvenience you experienced and will discuss the matter with our team to ensure better service in future. Despite your disappointment, I hope you will reconsider to stay with us again. You can be assured of a pleasant stay.Sincerely,Hotel Manager
After a long day of travel all I wanted was a clean place to shower and sleep. It appeared the bathroom was completely missed by housekeeping.
Hello Emilie, Thanks for your stay at our property. Appreciate your feedback and telling us what you liked and also the areas where we can improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.
Thank you for your feedback. We value you as a customer and are taking measures to ensure you have a better experience in the future.