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Recent guest reviews

Building appeared old and the rooms though clean also required better carpet and bathroom fixtures.

Front desk lady was friendly and efficient!

I had Covid symptoms and they would not let me use a credit card from my room, inside the hotel. Absolute stupidity to let somebody who has admitted in the interest of Public Health to self isolate, to come down to the lobby instead of paying from their room! Management are idiots! I even have a video I saved of everything!

Took about 30 min to check in. Room was ok. Bed had a sheet and a bed spread that was as thin as a sheet. Message light was blinking on phone so I called the front desk to see if I had a message. The woman at the front desk said “how do I know, I just got here!?!” This place is a dump.

Nothing to like close to airport that's was the only thing good

Receptionist gave us the towels that for floors that you step out the shower. She said “we don’t have towels available and just use these for shower and it will be fine. You can use them as the towels”. Then the cleaning lady came and said sorry and gave us the right towels Nails sticking up under the carpets near the jet tub. The maintenance guy came and take care them. However, a number of sharp nails still sticking up in the area between the tiles and carpet right out side the jet tub

Stains all in the room, bugs in the room, staff unfriendly and was not knowledgeable as she just started. No receipt for the $100 deposit. Very frustrating as this used to be a decent hotel. Guess I'll be sending our employees elsewhere.

We unfortunately booked the last available room at the property for the night that we stayed due to a missed connection at ATL airport. When we arrived at our room, the room itself was very spacious, but it had a very strong cigarette and weed odor as if a group of people just had a party in there 20 minutes before we arrived. We were travelling with a 2 year old, so that ambience didn't fit the occasion. The couch in the room was not a pull out couch so our daughter had to sleep on the floor on the couch cushions which were torn and frayed. The breakfast was good, but they were out of a bunch of things. They didn't have any milk, which made for an unhappy 2 year old and the coffee machine was broken, which made for unhappy parents. I will say that all of the staff were really nice and helpful. The lady that cleaned our room the morning we checked out was kind enough to offer us anything we needed as she cleaned other rooms in the hallway. We paid $295 for our one night stay and all in all, it was NOT worth anywhere near that price given the condition of the room and property and missing amenities.

It was very clean and had an extra sitting area. It was only 9 min from airport. Comfortable bed and pillows.

Breakfast was said to be included in the room charge and available until 9am. I arrived in the dining area at 8:15am and 5 hotel staff were in there eating and cutting up LOUDLY. There were only scraps of food left and NO COFFEE.

I seen roaches in the bathroom when we cut on the light. There was no hand soap in the bathroom. No extra blankets or pillows for the pullout in the room. The handle on the the room door was not working properly. For the price they charge I think the rooms should be better maintained.

Long wait due to high volume

I had a issue with checking out early and tried calling to let someone know about problem and front desk didn’t pick up the phone all day.

The front desk was horrible.

The beds slept good, room was clean, and front desk employee was very kind. We had a great short stay here!

The couch had stains on it and the carpet looked as it hadn’t been cleaned since it opened

Phoenix Boulevard College Park College Park GA

Hotel highlights

  • Free airport shuttle
  • Fitness center
  • 24-hour business center
  • WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and in public areas (fees apply)

Best Western Plus Hotel & Suites Airport South places you within a 10-minute drive of popular sights such as Georgia International Convention Center and Camp Creek Marketplace. This 87-room hotel welcomes guests with conveniences like a free airport shuttle, a gym, and a 24-hour business center.


Rooms

Guests can expect WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include sitting areas, refrigerators, and microwaves.


Property features

Best Western Plus Hotel & Suites Airport South features a gym, WiFi in public areas, and conference space. If you drive, self parking is USD 8.00 per day, or you can take advantage of the free airport shuttle at scheduled times. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, express check-out, and free newspapers.

Room options

Executive Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Hotel & Suites Airport South

Everyone (41) Couples (10) Family (20)
2
Family Friends

Building appeared old and the rooms though clean also required better carpet and bathroom fixtures.

By , from Harlem on Jan 27, 2023

5
Partner Couples

Front desk lady was friendly and efficient!

By on Sep 29, 2022

Review comment responded on Sep 29, 2022

Thank You Amy for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Best Western Plus Hotel & Suites Airport South. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on Orbitz as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager

1
Everyone

I had Covid symptoms and they would not let me use a credit card from my room, inside the hotel. Absolute stupidity to let somebody who has admitted in the interest of Public Health to self isolate, to come down to the lobby instead of paying from their room! Management are idiots! I even have a video I saved of everything!

By on Sep 5, 2022

Review comment responded on Oct 10, 2022

Dear Felipe, Thank you for taking the time to tell us about your experience at Best Western Plus Hotel & Suites Airport South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus Hotel & Suites Airport South, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

1
Business Business

Took about 30 min to check in. Room was ok. Bed had a sheet and a bed spread that was as thin as a sheet. Message light was blinking on phone so I called the front desk to see if I had a message. The woman at the front desk said “how do I know, I just got here!?!” This place is a dump.

By on Jul 1, 2022

Review comment responded on Jul 1, 2022

Dear Ken, Thank you for taking the time to tell us about your experience at Best Western Plus Hotel & Suites Airport South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus Hotel & Suites Airport South, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

2
Family Business Business

Nothing to like close to airport that's was the only thing good

By on Jun 30, 2022

Review comment responded on Jul 1, 2022

Dear Vincent, Thank you for taking the time to tell us about your experience at Best Western Plus Hotel & Suites Airport South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus Hotel & Suites Airport South, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

1
Family Business Business

Receptionist gave us the towels that for floors that you step out the shower. She said “we don’t have towels available and just use these for shower and it will be fine. You can use them as the towels”. Then the cleaning lady came and said sorry and gave us the right towels Nails sticking up under the carpets near the jet tub. The maintenance guy came and take care them. However, a number of sharp nails still sticking up in the area between the tiles and carpet right out side the jet tub

By on Jun 14, 2022

Review comment responded on Jun 14, 2022

Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Plus Hotel & Suites Airport South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus Hotel & Suites Airport South, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

1
Everyone

By on Jun 13, 2022

1
Business Business

Stains all in the room, bugs in the room, staff unfriendly and was not knowledgeable as she just started. No receipt for the $100 deposit. Very frustrating as this used to be a decent hotel. Guess I'll be sending our employees elsewhere.

By on Jun 3, 2022

Review comment responded on Jun 10, 2022

Dear Amadeo, Thank you for taking the time to tell us about your experience at Best Western Plus Hotel & Suites Airport South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus Hotel & Suites Airport South, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

2
Family with small children

We unfortunately booked the last available room at the property for the night that we stayed due to a missed connection at ATL airport. When we arrived at our room, the room itself was very spacious, but it had a very strong cigarette and weed odor as if a group of people just had a party in there 20 minutes before we arrived. We were travelling with a 2 year old, so that ambience didn't fit the occasion. The couch in the room was not a pull out couch so our daughter had to sleep on the floor on the couch cushions which were torn and frayed. The breakfast was good, but they were out of a bunch of things. They didn't have any milk, which made for an unhappy 2 year old and the coffee machine was broken, which made for unhappy parents. I will say that all of the staff were really nice and helpful. The lady that cleaned our room the morning we checked out was kind enough to offer us anything we needed as she cleaned other rooms in the hallway. We paid $295 for our one night stay and all in all, it was NOT worth anywhere near that price given the condition of the room and property and missing amenities.

By on May 26, 2022

Review comment responded on Jun 11, 2022

Dear Benjamin, Thank you for taking the time to tell us about your experience at Best Western Plus Hotel & Suites Airport South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Plus Hotel & Suites Airport South, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

5
Everyone

It was very clean and had an extra sitting area. It was only 9 min from airport. Comfortable bed and pillows.

By on Apr 9, 2022

Review comment responded on Apr 9, 2022

Thank You Jennifer for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Best Western Plus Hotel & Suites Airport South. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on Expedia as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager

Best Western Plus Hotel & Suites Airport South

1556 Phoenix Boulevard College Park, College Park, GA 30349
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