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Hilton Garden Inn Albuquerque / Journal Center

3.0 out of 5.0

Recent guest reviews

Front desk could not verify corporate rate. Room was not cleaned prior to checkin. Breakin in the parking lot.

First nite not so good, had a problem with the air conditioner and had to change rooms about 11 PM. Rest of stay ok.

The hotel room was clean and comfortable, I particularly like that there was a mini fridge and microwave available in the room. The price was a bit high for what you get. The swimming pool area was clean.

hotel met our expectations. Slept great. Climate controlled nicely in room

My trip to New Mexico was fun though the hotel was a bit farther from the places i visited it was very comfortable, clean and the staff were friendly. overall i would stay here again :)

Overall we had a good stay at the Hilton Garden Inn. The bar is fairly priced, but breakfast was way overpriced for what you got. The pool and spa were clean and the staff was very attentive. As far as breakfast is concerned, I would recommend walking across the parking lot to Cracker Barrel. You'll have a wider selection and it'll be cheaper. Oh, I almost forgot, they have Kurege coffee makers in the rooms with all the supplies. It was really nice to have a good cup of coffee first thing in the morning.

While we had no problem with this property in general, the fact that we were placed in a handicapped accessible room was curious since neither of us is handicapped and we didn't request it. While we certainly would have appreciated the room had we needed such accommodations, the shower situation caused a minor nuisance. The hotel certainly was not booked to the point of necessitating us taking such a room. This, combined with the price which was probably slightly on the high side, leads to me knocking a star off and putting it at 3.

Hotel was okay. Swimming area needed to be cleaned, Beds were uncomfortable. Was an average stay for the price. Could of been much better.

Wireless internet service was strong in the room and plenty of outlets.. Available business center made it easy to print boarding passes. They also have network printing from your room but did not try. No restaurant or entertainment on-site, but national chains nearby. Very friendly staff. Cash Bar & Breakfast daily

Second time at this location and again an excellent stay. Staff was extremely cordial and attentive. We made use of the pool and spa this time and were pleasantly surprised…had the whole pool to ourselves! The only down side was on checkout there were no luggage carts available. This issue should be looked into but other than that no complaints. The fresh cookies each night is also a very nice touch that we appreciated.

Hotel service was great. Room was clean and well taken care of. No free breakfast, but good coffee.

The customer service we recieved was terrific! The hotel was very refreshing and clean, the rooms were very comfortable.

I always find Hilton Garden Inn staff to be amazingly friendly. This location was great; rooms were extremely clean; beds were so comfortable; just an overall great hotel stay.

I did not stay at the hotel and tried unsuccessfully to cancel the reservation. I called the hotel and they would not take the cancellation[...]

We stayed overnight in Albuquerque so we could hit the zoo right when it opened. It was quick and easy to get there from this hotel. We have tried several hotels in Albuquerque, and the Hilton Garden Inn (this and the one near the airport) is consistently the nicest and the easiest for traveling with small children.

5320 San Antonio Dr. NE Albuquerque NM

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Hilton Garden Inn Albuquerque / Journal Center places you within a short walk of ITT Technical Institute and within a mile (2 km) of Cliff's Amusement Park. This 3-star hotel welcomes guests with 94 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Near the airport, the hotel is also close to Gruet Winery and Putt-Putt Golf and Games.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 10 AM.


Rooms

Hilton Garden Inn Albuquerque / Journal Center's 94 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and video-game consoles.


Property features

Guests of Hilton Garden Inn Albuquerque / Journal Center have access to an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.

Room options

Room, 1 King Bed

King 1 | Sleeps 3

Two queen beds

Queen 2 | Sleeps 5

One King Bed, Roll In Shower

King 1 | Sleeps 3

Junior Suite, One King Bed

King 1 | Sleeps 4

Guest reviews for Hilton Garden Inn Albuquerque / Journal Center

Everyone (1) Couples (7) Business (1) Family (5) Other (1)
3

room was not cleaned. tampons in the garbage can.

Everyone

Front desk could not verify corporate rate. Room was not cleaned prior to checkin. Breakin in the parking lot.

By , from Denver on Sep 9, 2017

Review comment responded on Sep 18, 2017

Thank you for your review. We apologize that you did not receive the service you've come to expect at the Hilton Garden Inn. We would like to discuss your issues in further detail. Thank you for your feedback.

3

fairable golf trip

Families

First nite not so good, had a problem with the air conditioner and had to change rooms about 11 PM. Rest of stay ok.

By on Sep 27, 2015

4

short stay in abq

Families

The hotel room was clean and comfortable, I particularly like that there was a mini fridge and microwave available in the room. The price was a bit high for what you get. The swimming pool area was clean.

By on Jul 22, 2015

5

good experience

Couples

hotel met our expectations. Slept great. Climate controlled nicely in room

By on Dec 30, 2014

4

stress free vacation

Couples

My trip to New Mexico was fun though the hotel was a bit farther from the places i visited it was very comfortable, clean and the staff were friendly. overall i would stay here again :)

By on Jul 26, 2014

4

4th of july stay

Couples

Overall we had a good stay at the Hilton Garden Inn. The bar is fairly priced, but breakfast was way overpriced for what you got. The pool and spa were clean and the staff was very attentive. As far as breakfast is concerned, I would recommend walking across the parking lot to Cracker Barrel. You'll have a wider selection and it'll be cheaper. Oh, I almost forgot, they have Kurege coffee makers in the rooms with all the supplies. It was really nice to have a good cup of coffee first thing in the morning.

By on Jul 7, 2014

3

typical hgi, not so typical stay

Couples

While we had no problem with this property in general, the fact that we were placed in a handicapped accessible room was curious since neither of us is handicapped and we didn't request it. While we certainly would have appreciated the room had we needed such accommodations, the shower situation caused a minor nuisance. The hotel certainly was not booked to the point of necessitating us taking such a room. This, combined with the price which was probably slightly on the high side, leads to me knocking a star off and putting it at 3.

By on Jun 4, 2014

3

abqvisit

Families

Hotel was okay. Swimming area needed to be cleaned, Beds were uncomfortable. Was an average stay for the price. Could of been much better.

By on May 1, 2013

4

great for business travelers

BusinessTravelers

Wireless internet service was strong in the room and plenty of outlets.. Available business center made it easy to print boarding passes. They also have network printing from your room but did not try. No restaurant or entertainment on-site, but national chains nearby. Very friendly staff. Cash Bar & Breakfast daily

By on Aug 26, 2011

4

a super place to stay!

Couples

Second time at this location and again an excellent stay. Staff was extremely cordial and attentive. We made use of the pool and spa this time and were pleasantly surprised…had the whole pool to ourselves! The only down side was on checkout there were no luggage carts available. This issue should be looked into but other than that no complaints. The fresh cookies each night is also a very nice touch that we appreciated.

By on May 28, 2011