I had read terrible reviews after I booked, but I didn’t have any issues. I was annoyed that I printed my boarding pass at home home but still has to get on line to get one. That added time to check in, but I always go early. FYI they board from the back of the plane, but front. I had read people complaining it was chaotic- no more chaotic than boarding by groups. Listen from your section, get up and line up- but you know people all just want to get on at the same time regardless of where you sit. Staff was wonderful both at ticketing and on board. Old plane? Yes. Lack of entertainment? Yes. Plane food is plane food. The only I ever had that was great was on Cathy Pacific ten years ago. It’s a cheap ticket. If you’re short like me, you’re fine. You’re tall, you’re screw. But that’s every plane now a days. Just stick to weight limits and you’ll be fine.