Résidence du Parc Val d'Europe

I was only there for 2 nights and spent most of my time at the Disney park/ village. Across the road, there is a bus stop that takes you directly to the parks. It takes around 20 mins, is frequent, costs €2 (adult single) and reception provide a timetable at checkin. Due to the short stay, I can't say much about the hotel. The beds were comfortable and the towels were fine. Overall, the hotel is a little outdated and there was a few marks on the carpet. The pool looked really great, however due to the cooler weather I did not get a chance to use it. There is free parking

We stayed here for 3 nights in September 2017. We found the hotel really clean and comfortable. The best thing was how close it is to disney, as there were 3 of us we used uber which cost between 6 -10 euro's each way and they arrived within 5 minutes. Also the proximity to val de Europe meant we nipped to Auchan which allowed us to use the kitchenette and prepare picnics for disney. If your looking for a cheaper way to do disney, this is it :)

We were abit hesitant booking this hotel due to some of the feedback, but we definitely booked the perfect place. We were unsure how easy it would be to get to Disney, but the number 43 picked us up outside the hotel and took about 15 mins to get Disney, costing 2 euro an adult one way and children were free. We didn't book food at the hotel, and were pleased we didn't as there was a lovely bakery next door, (made us feel we were in france! also a little corner shop and pharmacy!) The 43 also took us to the shopping mall at night, for lots of eating places and shops. The receptionist was so helpful, speaking very good English and giving us highlighted bus timetables to guide us getting to Disney and the mall. The room was basic but was all that was needed, with plenty of towels, and extra bedding was no problem. We enjoyed the pool on the first night, and watched each morning, the staff taking great lengths to clean the pool and surrounding area. For the price we were very impressed and were pleased we picked this as opposed to a Disney hotel as was nice to get a breather (and peace!) from the Disney madness. There was also plenty of parking. We debated hiring a car for the week, but wasn't needed we got to the hotel using 'Welcome Pickups' and then just used the local bus.

Got to the hotel and was pleasantly surprised. The reception looked nice, clean (a few scuffs but nothing major). Attempted to check in (we arrived an hour before check in) but were told the hotel was fully booked and room wasn't ready as was still being prepared (understandable, right?). We were told we can stay in the lobby for now, or near the pool area (looked clean, and again, pleasantly surprised). Also had a walk around to see what's near - there was a pizzeria, a bakery and pharmacy. We didn't buy anything so can't comment on these. This didn't kill much of hour time so we headed back to chill out in the seating area of the lobby. Arrived were two smartly dressed women who looked to be inspecting areas of the lobby and then went to meet with who I presume was the hotel manager. They left shortly after, and the moment came 'Monsieur your room is ready'. We were eager to get settled in the room, shower and get ready as we were heading to the Buffalo Bills Wild West Dinner Show (great show by the way, highly recommended!) This is where our holiday enthusiasm took a backwards mile (backwards step doesn't do it justice). We were given our room key and directions. We walked through a hallway that would make an excellent setting for a horror in a brothel type movie. We opened the door to apartment number A003. We all know that sensation when we step out of the airport and get blasted with the hot air of foreign soil, it's when you know you're on holiday. Entering apartment A003 had a similar gust of air, however it was the strong scent of stale cigarettes and we should've known then what was to come. The carpet was stained and had fag burns in it, also hairs (some human and some dog - these were also on the bed, but I'll get to that in a bit). There was certainly equality shown with the maker of the stains and dirt as they were also on the walls and doors. The room itself was small (a double bed but not much room either side) and there was a bed side folding table and that was fithy and covered in crumbs. There was a set of patio doors directly to the car park with recently smoked cigarettes on the half a yard or so of green which I assume is the ground floor equivalent of a balcony? That, along with the smell of stale smoke makes me think it's either a smoking room (we asked for a non-smoking room) or the 'cleaners' use it for their break room. Now to the bed. After removing the bed spread (the oldest, grubbiest throw I've ever seen) the bed was sub-standard to put it lightly. Two budget value single mattresses made up the double bed, and the two pillows were similar to the ones you get on a long-haul flight. There were further dog and human hairs in the bed sheets and directly above the bed on the ceiling (I couldn't reach it and I'm 6 foot 2) there was an actual foot print. A foot print mind. Whoever it was, I commend their acrobatics, however it's the last thing you expect as you look up from the bed. Under the bed there was empty chocolate wrappers and an empty bottle of Coca-Cola (other soft drinks are available, probably under beds in other apartments) and then under the left-sided mattress was the most disgusting thing of the lot. A USED COTTON BUD (Q-TIP) covered in the fluorescent orange ear wax. Seeing this made me think "why was there such a wait to check in....what was the room like before they cleaned it?!" Though, I'm guessing it was so we didn't complain while the inspectors were there? There was a kitchenette and a kettle (a mosquito flew out of it, yes, really). We knew we couldn't stay here. I'm no snob, and I appreciate the scuffs and marks can happen (though these looked like they've needed serious refurbishment years ago, they certainly weren't recent. However, the minimum I expect is a hotel room that's cleaned upon arrival. The Wi-Fi may as well not work at all. It's very, very slow and in the end had to use my mobile data to find new accommodation (Radisson Blu - highly recommend) and the number for a local taxi. Before I leave the room, the bathroom. Wasn't bad actually. Not great, but seemed clean so can't really fault it. Before leaving the room, I completed the guest satisfaction survey that was supplied by the hotel and we went to the reception to hand the key back and tell them we're checking out. I think my exact words were 'Sorry, we are checking out. That room is disgusting.' I felt this was impressive as naturally I was extremely annoyed. We were past on to a lady who came to inspect the room and I talked her through the issues, as above. They offered us an alternative room (we were told it fully booked when checking in) but I refused the offer stating our taxi was on the way. The biggest positive from it all is they agreed that the room was totally unacceptable and we received a full refund (though was £1.40 short due to exchange rates) but I guess we had the room for half an hour or so......we'll call it quits. To summarise this brief review of my experience at the Residence Du Parc. I will certainly not be returning to the hotel, despite the tempting email of a renewed apartment at a nice offer. I would recommend anyone planning a trip to Disneyland Paris stay in one of the Disney hotels. Although this may cost you more, it's certainly worth it, especially after the long days at the parks.

Went there to spend a couple of days with my fiancé (visiting Disney), the place was below average, receptionist not very helpful The room itself hasn't been renovated for at least 3 years, shower in the bathroom with no stand (so you have to hold it all the time ) It's was very warm in September and no AC not even a fan! Good location, but I'd say keep it as your last option !

NOT GOOD! We arrived at the hotel late (23:45) due to spending the day in Paris before heading out towards Disney. Arrived to the que to check in out the front door of the hotel!! It took us an hour, yes an hour to get to the desk to finally check in. There only seemed to be one member of staff in the whole hotel. The receptionist checked us in, the local tax was higher than quoted by Hotels.com and while checking us in the receptionist then kept jumping to serve other guests at the hotel coming down with complaints. So we were nervous about what we would find in our room. And for good reason, we entered our room to find it hadn't been cleaned since the last guest departed, dirty unmade bed, dirty wet towels on the floor, bins overflowing with food waste, dirty baby nappies and dirty baby wipes, unwrapped and used soap bar, hairs in the sink and bath and an unclean toilet. It was DISGUSTING! Went and complained and demanded to see a manager to be told there was no manager available until the morning and the receptionist refused to clean the room as she still had a que outside the door of people to check in. A couple in front of us came and complained about having no pillows, a smashed window and no running water in the shower. Two other families up and left to find another hotel. (We had no car and the trains had stopped running by his point and no local hotels with availability so we were stuck) hotels.com tried to help but nothing available close by. We eventually got given a second room at 02:30!p once the que had gone. So this room at least had clean sheets and clean towels, but huge dusty cobwebs around the ceilings, no aircon and no fans available so ignore the bit about a fan per room is provided-it's wrong! Next morning we made a huge complaint! The result, free breakfast for two mornings (not worth paying for), free shuttle run from the parks, and given a new room later that night. A receptionist kindly took us to the theme park in his own car also. After a day in the theme park came back to find we had been given a new room, which was a lot smaller than the previous two but had been slightly updated, had laminate flooring and been given a lick of paint. The cool air built in fan kicked out warm air, so uncomfortable sleeping temperatures still. Guest relations had given us a free bag, umbrella and hot drinks canister as some form of apology and a refund for our first night. These are the only reasons my review is 2 out of 5 stars. Yes the hotel is relatively close to Disney, we used Uber a couple times which for us was the best way to get to the park and to Val d'Europe train station (which is a lengthy walk of approx 25-30mins and not close by as we walked in the first time). Overall if your not bothered about the quality of hotel you stop in stay here, otherwise pay a little more and stop somewhere else, wish we had!

My daughter booked a four day stay, with her nine year old, it was a birthday trip to Disneyland. Shortly after they arrived, my daughter became quite ill. After receiving her text, I phoned this hotel and was told that if she needed a doctor on Sunday, she would have to be taken to a hospital by the fire service!. However, after reception had visited her room,they called. a doctor straight away. He gave her prescription knowing that all the pharmacies were closed then made her get up and drove her to a cashpoint to get his £70. She did recover I'm glad to say but not in time for the Disney visit

This was my first time staying outside of Disney as I was on a budget. Luckily this hotels position is very close and takes 10 minuets in a bus, the hotel has a bus stop outside. €2 per person into Disney is very cheap. The hotel itself apart from the location was mediocre, the rooms were big, the bathroom was clean and the bed was comfortable. The rooms were styled with old carpets and bed covers which made the rooms look dated personally. We had an apartment with a fridge and sink which came in handy when we'd bought food for breakfast from a local supermarket. The staff are very pleasant and helpful. Overall, good stay when not staying in a Disney resort. Would recommend on the position alone!

Just got back good and clean hotel for the price. Breakfast was basic , the swimming pool was open and clean different from earlier visit . The staff were help gave me a fan when l told them the one in the room wasn't working very well so all together enjoyed the experience.