$186 Cheap flight deals from San Francisco (SJC) to Isla Holbox (CUN)

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.

Its all about the Staff here in addition to the splendid property and food!

I’m a real traveler from Arkansas went with a family of 4. I’ll start off with the good and then get into the real cons. The cleaning staff for the rooms was amazing. Cons- the kids play area advertised as indoor has no ac at all. It’s also under the hotel and barely any ventilation. There’s fans but they do not help the little ones. I was standing there sweating. The restaurants don’t open up till 6pm. Other than that you have the same buffet or the one restaurant open. There’s another restaurant that only opens from 12-4 which is crazy because family’s have different routines makes it a bit difficult. Lastly this reason is the one that I will not be coming back nor recommending this hotel. The infinity luxury scheme they have going on. They will reel you in and try to sell you on this travel the world package. Sales people were very pushy and make us feel so uncomfortable. It didn’t stop there they have these workers in blue shirts in the lobby 24/7 trying to set up appointments and reel you in to go get sold by the infinity luxury sales people. I couldn’t hang out in the lobby without being bothered by them. Oh did I mention they have this amazing breakfast restaurant exclusively if you become a infinity luxury membership? Yes seems like the hotel is in with the whole thing. It’s very unfortunate. Feels like they want to take advantage of us instead of make us feel relaxed on vacation. Will not be coming back.

I was treated like a rock star 💫 on my birthday way

Great staff Amazing parties

Everything excellent

We stayed 4 nights at Valentin Imperial Riviera Maya and overall had a great experience. Transportation arranged through the resort was smooth and comfortable, and check-in was pleasant with champagne offered while we waited. Afterward, a golf cart took us to our room. The room was modern with nice built-in tech like Bluetooth speakers and electronic “Do Not Disturb” panels. Two small drawbacks were the smoke detector above the bed flashing all night and a very loud coffee machine. The food was excellent. We especially enjoyed L’Olivo (Italian), La Hacienda (Mexican), and Mar y Tierra (steak & seafood). The breakfast buffet had great variety, Cafe Sisal was perfect for coffee and desserts, and the food trucks were great for lunch. Activities were a highlight - carbine shooting, Zumba, and pool games. Israel, Carlos, and Pablo from the entertainment team were fantastic. The property is beautiful and very clean, and seeing coatis and iguanas around the resort was a fun touch. The beach itself is beautiful, although we were unlucky with heavy seaweed during our stay so swimming wasn’t possible. The only real downside was the pool lounge situation. Guests reserve chairs very early (around 5 AM). When I moved unattended items after confirming with staff it was allowed, another guest threatened me. The resort should remind guests at check-in and clear chairs before the pool opens at 7 AM. Overall we had a great stay and would absolutely return to this resort.

Staff very friendly and helpful, great resort to unwind! Most recommended

I’m a real traveler from Arkansas went with a family of 4. I’ll start off with the good and then get into the real cons. The cleaning staff for the rooms was amazing. Cons- the kids play area advertised as indoor has no ac at all. It’s also under the hotel and barely any ventilation. There’s fans but they do not help the little ones. I was standing there sweating. The restaurants don’t open up till 6pm. Other than that you have the same buffet or the one restaurant open. There’s another restaurant that only opens from 12-4 which is crazy because family’s have different routines makes it a bit difficult. Lastly this reason is the one that I will not be coming back nor recommending this hotel. The infinity luxury scheme they have going on. They will reel you in and try to sell you on this travel the world package. Sales people were very pushy and make us feel so uncomfortable. It didn’t stop there they have these workers in blue shirts in the lobby 24/7 trying to set up appointments and reel you in to go get sold by the infinity luxury sales people. I couldn’t hang out in the lobby without being bothered by them. Oh did I mention they have this amazing breakfast restaurant exclusively if you become a infinity luxury membership? Yes seems like the hotel is in with the whole thing. It’s very unfortunate. Feels like they want to take advantage of us instead of make us feel relaxed on vacation. Will not be coming back.

Staff very friendly and helpful, great resort to unwind! Most recommended

Nice, big rooms, great water park, variety of restaurants. Very good beach and pools.