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"I had a great stay at Royal Solaris but, there were a couple of hiccups. Some of the people who stay here were pretty rude, they would leave a mess & start altercations. On our last night, we chose to upgrade to a better room to enjoy the rest of the stay but, we had to wait over an hour to switch room because the staff member who was supposed to help with our luggage, never arrived. I had called to ask again and they stated he was on his way. Again, he never arrived. My boyfriend ended up going downstairs to grab the room keys and noticed the staff member who was sent to our room, was at the lobby accommodating new comers because he wanted a TIP. The staff member ended up getting upset because we didn't want his help anymore. We had let the front end know that we had a dinner reservation and wanted to go to the new room asap. At the end, we ended up moving ourselves to the new room since we were about to be late for our reservation. We still had to pay full price for the room even though they wasted our time and couldn't properly enjoy it. Other than that, the rest of the staff was great! They were very friendly and had great information about what's in the area. The buffet was delicious, the pizza place was amazing, & even the snack bar was great. The open bar was of course, my fav, and they did a great job. "

"Friendly staff and clean facilities "

"Title: An Unforgettable 5-Star Experience for Our Group of Friends I recently visited Hyatt Ziva Los Cabos with four of my best friends (all in our 60s), and it was truly one of the most comfortable and happy vacations we’ve ever had. From the moment we stepped into the lobby, the staff treated us like royalty. We want to give a special shout-out to the incredible team members who made our stay so special: • Armando (Zumba & Aqua Zumba), Lizet (Pilates), and Moy (Yoga) were all so passionate and professional. They tailored the sessions perfectly for seniors, making every class fun and engaging. • Our Art Class instructors (whose names we didn't catch, but they were amazing!) brought so much creativity and joy to our trip. • Ingrit from the events team was also fantastic and made everything so organized and fun. • Manager David at the front hall was incredibly kind and helpful, guiding us throughout our entire stay. The dining was another highlight—French, Teppanyaki, Mexican, and the BBQ grill were all excellent. We highly recommend Hyatt Ziva Los Cabos for everyone, from young children to seniors. We felt like truly valued guests thanks to this wonderful, dedicated team!"