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"Loved everything,…views, staff, food, overall cleanliness, entertainment. This hotel is the TOTAL PACKAGE"

"The staff are second to none. I wish I could have taken the time to record the name of every person I interacted with, but a few standouts: Roberto, my Reserve concierge; Carlos, the pool concierge; and another pool attendant, I believe his name was Enrique. Roberto brought me to my room, provided me with his personal cell number, maintained contact with me throughout my stay, and ensured my group and I had cabanas reserved at the pool. The staff made my stay five-star. My Reserve swim-up was clean, and I liked the private pool. I do wish the deck area of the swim-up suites were a little more private. The rooms are quiet, and I was never disturbed by other guests. The turndown service was something else I enjoyed, after a long day, coming back to my room having been tidied. I LOVED the beach cabanas - nothing like swimming in the Sea of Cortez. The concierge staff at the beach was also amazing. Some things that could have been better: I didn't care for most of the food. I came prepared to try new things, but I found 98% of the food lacking flavor and it appeared dry and mostly unappealing. I'm sure it's difficult to prepare the amount of food required for the resort, and it was not a deal breaker. The beach should be combed better - there are small strips of plastic everywhere, I assume from weddings, etc. held on the beach and the wildlife suffers because humans don't pick up their trash. Overall, my stay was wonderful and I would return to this resort."

"Rooms and the building need an upgrade. The floor tiles all over look like they are dirty all the time.it dos not look like an luxury hotel, more like a3 star hotrl. The tooms are off a cold ook, coffe machine btokenz no coffee cops and tispoons, no glasses for roomdrinks. Compleetary things are ofered onec per stayeven thou is all inclusive. Drins areof bed quality and deluded . The beach and ocean are anusabsle because of blak flag all the time. If youneed togo go intothe ocean you need to go toothe hotels ,like Hilton. Restaurants are croided. And you need to wait on lie for a table even though there are plenty of emty table inside. Te bedt thing ithe hoteleas the coffee bar. Entertainment is poor at night. , music is betwen 6 to 8 and 5an nothing todo"