The property was beautiful. The staff was friendly and helpful. The dinners were difficult. So many stipulations that seemed ridiculous. There is so much to say about it, I don’t want to sit here and type it all in. I wouldn’t stay there again. I’ve been at several all inclusive properties and never incurred so many issues just to eat dinner.
Beautiful resort! Fun daily activities. I didn’t do my research before I booked and didn’t realize that there is not a swimable beach off of this property. They were a little pushy with trying to get me to sit through a time share presentation which I did not like. Overall I do recommend this property!
The property was so beautiful, well maintained and offered many activities. The staff are extremely attentive, friendly and helpful. Many food options were offered and everything was tasty and fresh. Antonio at the Portofino restaurant was an amazing, funny server. And the rest of the staff that sang happy birthday to us provided “fireworks” and made our dinning experience memorable. Susan and Patty also helped us with our activity plans outside the resort and we’re also kind and funny and made our experience planning activities easy. Our overall experience was amazing.
10/10 would recommend for a relaxing, romantic getaway.
We enjoyed the pools and preferred club. The overalls staff members are very friendly. The” coupons” for all the packages are not worth buying but we did upgrade our room to preferred club which we enjoyed the club and the private pool very much. Food could be better but not bad at all.
Amazing pool watered down drinks zero access to beach attentive staff beautiful resort aesthetically
The service was impeccable! Not one waiter, bartender or housekeeper was less than amazing. The grounds were stunning, the pools clean. Not able to use the beach, undertow too strong. One tour we took was disappointing but the staff worked with us to make things right. My only mild disappointment was the food, not that great. I definitely would recommend Secrets Los Cabos, to all looking for a nice resort vacation
Property is beautiful. Staff is amazing. Food was not special and drinks were so so.
We had a wonderful stay. Staff was attentive and pleasant everyday! Food was great.
The property has no straws bring your own
This place is amazing! This was my first time going to an all inclusive and I think it might have spoiled it for any other one I go to. We were upgrade to a swim out room which was beyond fantastic. The food was great, the service was amazing, especially Mori. She made us feel like we were old friends always saying hi and asking us about our day and if there was anything she could do for us. The property was clean and beautiful. The only tip I have is if you want to eat at the Italian restaurant, get there as soon as it opens. It is very popular, the first night we tried to go (at 7:30pm) we were told the wait was 2 hours. The staff was very friendly and accommodating. The only negative was breakfast. It was not bad, just not our favorite. We were approached as soon as we arrived and had to sit through a sort of time share spiel. They were recruiting us to sit through the entire hour and half presentation which we were just not ready for when we checked in or we would have said no right away. Other than that this place was heaven. I can not wait to go back.
Food was excellent, clean facilities, friendly staff. Will definitely be back.
The property was very clean and very pleasing. During our stay I was always approached for up sales which was very disturbing.
We read some bad reviews so we were a little worried. Beautiful spot, really clean, nice people. We had a group of eleven and all had a great experience. I would return.
Absolutely loved this place. The place was beautiful and the service was even better!
Very friendly staff, service was great but many drunk, yelling people
I liked the different dining options and the change in ambiance between them all. The pool was nice. Maybe have more than one pool on location though. Better music, but that’s all subjective of course. It’s hard to please everyone when it comes to music choice. The one thing I really didn’t like was the sales pitch as soon as I got there. I’m tired, don’t feel well from traveling. I just want to go to my room. I don’t need to hear about time share options. I spent a decent amount of money to relax, not buy timeshares
The staff was excellent! Everyone was friendly and any issues was taken care of right away. Issues that need improvement...the food! Not a big variety and the taste was very bland. Also the portions are small as well as the drinks.
Secrets Puerto Los Cabos - Adults Only - All Inclusive places you next to Puerto Los Cabos Golf Course and within a mile (2 km) of Puerto Los Cabos. This 500-room, 4.5-star resort has indoor private spa tubs along with 7 restaurants and free in-room WiFi.
There are multiple options for onsite dining with 7 restaurants, including Himitsu, which specializes in Pan-Asian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include indoor private spa tubs, furnished balconies or patios, and tablet computers.
Guests of Secrets Puerto Los Cabos - Adults Only - All Inclusive have access to a nightclub, a gym, and a sauna. If you drive, put free valet parking to good use. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only resort include free WiFi in public areas, a spa tub, and a conference center.
The property was beautiful. The staff was friendly and helpful. The dinners were difficult. So many stipulations that seemed ridiculous. There is so much to say about it, I don’t want to sit here and type it all in. I wouldn’t stay there again. I’ve been at several all inclusive properties and never incurred so many issues just to eat dinner.
Beautiful resort! Fun daily activities. I didn’t do my research before I booked and didn’t realize that there is not a swimable beach off of this property. They were a little pushy with trying to get me to sit through a time share presentation which I did not like. Overall I do recommend this property!
Dear Guest, We really appreciate you taking the time to rate our hotel. We hope you had a pleasant experience and we are honored to welcome you again to give you the service you deserve. Your feedback is truly valuable for us since it helps us to keep improving to deliver the best travel experience. Kind regards Octavio León Social Media Coordinator Secrets Puerto Los Cabos Golf & Spa Resort
The property was so beautiful, well maintained and offered many activities. The staff are extremely attentive, friendly and helpful. Many food options were offered and everything was tasty and fresh. Antonio at the Portofino restaurant was an amazing, funny server. And the rest of the staff that sang happy birthday to us provided “fireworks” and made our dinning experience memorable. Susan and Patty also helped us with our activity plans outside the resort and we’re also kind and funny and made our experience planning activities easy. Our overall experience was amazing.
Dear Nicolette, We really appreciate you taking the time to rate our hotel. We hope you had a pleasant experience and we are honored to welcome you again to give you the service you deserve. Kind regards Octavio León Social Media Coordinator Secrets Puerto Los Cabos Golf & Spa Resort
10/10 would recommend for a relaxing, romantic getaway.
Dear guest, Thank you for this incredible review. We're glad to know you had a fantastic time at Secrets Puerto Los Cabos Golf & Spa Resort. It's great that you loved the resort, its ambiance, atmosphere, and the amazing service provided by everyone on the staff. We all hope you can come back again soon to this, your home away from home. Kind regards Octavio León e-concierge / Social Media Coordinator Secrets Puerto Los Cabos Golf & Spa Resort
We enjoyed the pools and preferred club. The overalls staff members are very friendly. The” coupons” for all the packages are not worth buying but we did upgrade our room to preferred club which we enjoyed the club and the private pool very much. Food could be better but not bad at all.
Dear Chih, Thank you so much for sharing this review. We're happy to read you enjoyed your stay at Secrets Puerto Los Cabos Golf & Spa Resort. It's great that you loved the resort and the upgraded room. We are really sorry to read we could not fulfill your expectations regarding the food. We are always happy to know more about your personal preferences and needs to prepare delicious meals exactly the way you like them. We regret that we were not able to do that for you this time, but we all hope you can give us another opportunity to be your hosts again and demonstrate the level of service we are usually known for. Kind regards Octavio León e-concierge / Social Media Coordinator Secrets Puerto Los Cabos Golf & Spa Resort
Amazing pool watered down drinks zero access to beach attentive staff beautiful resort aesthetically
Mr. Harry, We appreciate the time that you have invested in writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. Regarding the beach access, it was the hurricane Olaf, on September 9th, 2021. Since then, our maintenance team has been working tirelessly to get the resort fully restored as soon as possible. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.
The service was impeccable! Not one waiter, bartender or housekeeper was less than amazing. The grounds were stunning, the pools clean. Not able to use the beach, undertow too strong. One tour we took was disappointing but the staff worked with us to make things right. My only mild disappointment was the food, not that great. I definitely would recommend Secrets Los Cabos, to all looking for a nice resort vacation
Dear Mr. Timothy, We are so happy to know you had a great time and that we exceeded your expectations during your recent getaway. Your compliments motivate us to keep up working to create memorable experiences. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Sincerely,
Property is beautiful. Staff is amazing. Food was not special and drinks were so so.
Dear Ms. Danielle We are so happy to know you had a great time and that we exceeded your expectations during your recent getaway. Your compliments motivate us to keep up working to create memorable experiences. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Sincerely,
We had a wonderful stay. Staff was attentive and pleasant everyday! Food was great.
Dear Michael We are so happy to know you had a great time and that we exceeded your expectations during your recent getaway. Your compliments motivate us to keep up working to create memorable experiences. We cordially invite you to share your experience with our Social Media community and other reviews websites. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Sincerely,
Dear Brianne, We appreciate the time that you have invested in writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. Kind regards Octavio León e-concierge / Social Media Coordinator