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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property
Suburban hotel with free breakfast and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Enjoy cooking in this well-equipped kitchen with a coffee station, water dispenser, and ample storage.
Relax by the rectangular pool surrounded by a fence, set amidst a modern building with large windows.
Experience the serene atmosphere of Homewood Suites, surrounded by lush lawns and trees.
Enjoy al fresco dining and socializing in this outdoor patio area with a barbecue grill and comfortable seating.
Relax in our spacious lobby with a curved sofa, oval coffee table, and patterned rug.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

View in a map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for 2 bedroom Suite King 2 double nonsmoking

Relax in a comfortable room with a sofa, desk, and flat-screen TV.

2 bedroom Suite King 2 double nonsmoking

8.0 out of 10
Very good
(15 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

Relax in a comfortable room with a sofa, desk, and flat-screen TV.

Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Relax in a comfortable room with a sofa, desk, and flat-screen TV.

Suite, 1 King Bed

7.4 out of 10
Good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Relax in a comfortable room with a sofa, desk, and flat-screen TV.

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Relax in a comfortable room with a sofa, desk, and flat-screen TV.

Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Relax in a comfortable room with a sofa, desk, and flat-screen TV.

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Relax in a comfortable room with a sofa, desk, and flat-screen TV.

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Relax in a comfortable room with a sofa, desk, and flat-screen TV.

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Elk's Lodge, Homewood Suites by Hilton Richmond-West End/Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 123-room, 3-star hotel welcomes guests with free breakfast, a 24-hour gym, and free self parking.

What's nearby

  • Short Pump Town Center - 4 min drive - 2.6 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.3 miles
  • University of Richmond - 11 min drive - 7.2 miles
  • Lewis Ginter Botanical Garden - 13 min drive - 8.8 miles
  • Virginia Commonwealth University - 16 min drive - 12.7 miles

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬18 min walk
  • ‪Noodles & Company - ‬9 min walk
  • ‪Cracker Barrel - ‬3 min drive
  • ‪Silver Diner - ‬5 min walk
  • ‪The Beach House - ‬9 min walk

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

Suburban hotel with free breakfast and a 24-hour fitness center
Homewood Suites by Hilton Richmond-West End/Innsbrook features a 24-hour gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Guests can expect to find 47-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include kitchens, MP3 docks, and sofa beds. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 743 square feet of conference space

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Pool access available from 8:00 AM to 10 PM.
  • Long-term renters welcome.
  • No alcohol is permitted at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Frequently asked questions

Is free cancellation available at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Homewood Suites by Hilton Richmond-West End/Innsbrook provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What can I see within easy reach of Homewood Suites by Hilton Richmond-West End/Innsbrook?

This hotel is located in Glen Allen, close to Short Pump Town Center, Cultural Arts Center Glen Allen, and Country Club of Virginia. You'll also find Elk's Lodge and Regency Square Mall within a short drive.

Will I be able to park at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Yes, secured self parking is offered for free at the hotel. Though parking is limited, accessible parking and free RV/bus/truck parking are also available.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have a casino?

No, Homewood Suites by Hilton Richmond-West End/Innsbrook doesn't have a casino.

Will I find an indoor pool at Homewood Suites by Hilton Richmond-West End/Innsbrook?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10 PM and the seasonal pool is normally open from June until September.

What do couples enjoy most about Homewood Suites by Hilton Richmond-West End/Innsbrook?

Couples staying at this hotel will appreciate amenities like a kitchen and premium bedding as well as a seasonal outdoor pool.

Are there hot tubs at Homewood Suites by Hilton Richmond-West End/Innsbrook?

No, there isn't a spa tub at this hotel.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have a restaurant that serves breakfast?

Yes, Homewood Suites by Hilton Richmond-West End/Innsbrook serves free on-the-go breakfast each morning from its snack bar.

Will Homewood Suites by Hilton Richmond-West End/Innsbrook allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Homewood Suites by Hilton Richmond-West End/Innsbrook for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Homewood Suites by Hilton Richmond-West End/Innsbrook?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Homewood Suites by Hilton Richmond-West End/Innsbrook?

The closest major airport to Homewood Suites by Hilton Richmond-West End/Innsbrook is Richmond Intl. Airport (RIC), which is 22.3 mi away (28 minutes by car).

Can I book a room with a balcony at Homewood Suites by Hilton Richmond-West End/Innsbrook?

No, there aren't any guestrooms with balconies at Homewood Suites by Hilton Richmond-West End/Innsbrook.

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 437 out of 938 reviews
Rating 8 - Good. 237 out of 938 reviews
Rating 6 - Okay. 118 out of 938 reviews
Rating 4 - Poor. 72 out of 938 reviews
Rating 2 - Terrible. 74 out of 938 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was extremely clean and the staff was very kind and helpful. We will definitely be staying with them again!
Stayed 1 night in Apr 2025

8/10 Good

John

Traveled with family
Liked: Staff & service, property conditions & facilities
All was great except the bathroom. The floor was sticky, appeared dirty, and the grout was missing around some of the floor tiles. The caulk around the bathroom was sloppy and appeared pink/moldy in a couple spots. Oddly, the rest of the suite was perfect. Thankfully, we just slept and left.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Esther Amo

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Gregg was amazing for checking us in early and being receptive too. We appreciate it.
Stayed 1 night in Apr 2025

10/10 Excellent

Mulugeta

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciate your hospitality
Stayed 2 nights in Apr 2025

10/10 Excellent

Hitomi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Phen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Qiet
Stayed 1 night in Apr 2025

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem I had was it sounded like a dance party above me and didn’t get much sleep and the fan in the room sounded like it was going to fly off so didn’t use it
Stayed 1 night in Apr 2025

4/10 Poor

Jamil

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Oleg

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Broken door there was pipe noise the entire stay it was weird; one of the doors was broken like somebody punched it it did had a smell in the room but not too bad
Stayed 2 nights in Mar 2025

10/10 Excellent

Margaret

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality overall

Solid choice, rooms were very similar to a Residence Inn - very comfortable for a family. Breakfast was quite good with tacos and burritos!
Stayed 2 nights in Apr 2025

2/10 Terrible

Rebecca

Stayed 3 nights in Mar 2025

10/10 Excellent

Vladimir

Stayed 5 nights in Mar 2025

6/10 Okay

Dipen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2025

4/10 Poor

Monique

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was amazing and did everything they could to accommodate their guest. Special shout-out to Greg at the front desk for his professionalism & Chris in Maintenance/Housekeeping for making my stay more welcoming by cleaning my not so clean bathroom in the room (not sure which one he works in). I won’t make this long, so let’s get to it. This was a nearly 300.00 room w/taxes included for a 2.5 star hotel.
Stayed 1 night in Mar 2025

6/10 Okay

maria

Stayed 2 nights in Mar 2025

10/10 Excellent

Jermaine

Stayed 1 night in Mar 2025

8/10 Good

Jeanette

Traveled with partner
Liked: Staff & service, property conditions & facilities
I didn’t like that the bathroom sick kept having sitting water but overall nice room and stay
Stayed 1 night in Mar 2025

8/10 Good

Albert

Stayed 2 nights in Mar 2025

2/10 Terrible

Aubrey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was filthy. There was pink mold in the bathroom and black mold on the ceiling. The room had a deep smell of mold and must. It was terrible. The door was broken and looked to have been altered. I was not able to lock the dead bolt and had to place chairs inside the door. The staff was responsive and friendly but the condition of the room out weighed that. We didn’t feel safe and you left with a layer of funk because of the mold. Very disappointed.
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was dirty, broken bed, just overall disappointed with our stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Devon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Rooms need some updating. The front of the refrigerator was rusty, poor water pressure in the shower and out dated shower. However room was clean . Only one washing machine was working. Overall though it was a good stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

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