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Candlewood Suites Glen Allen-Short Pump by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites Glen Allen-Short Pump by IHG

Exterior
Property amenity
Full-size fridge, microwave, stovetop, dishwasher
Desk, laptop workspace, blackout drapes, iron/ironing board
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
4120 Tom Leonard Dr, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪2 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Place, Kings Dominion
    ‪23 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom

8.4 out of 10
Very good
(15 reviews)
  • 524 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Accessible Bathtub (Mobility Tub)

  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Roll-in Shower (Mobility Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Roll-in Shower (Mobility Roll-In Shower)

9.2 out of 10
Wonderful
(5 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite (Bed Type Assigned at Check-In)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite (Bed Type Assigned at Check-In)

9.6 out of 10
Exceptional
(7 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(51 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Short Pump Town Center, Candlewood Suites Glen Allen-Short Pump by IHG places you within a few miles (5 km) of Elk's Lodge. This 122-room hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Short Pump Town Center - 2 min drive - 1.3 miles
  • University of Richmond - 10 min drive - 7.6 miles
  • Virginia Commonwealth University - 13 min drive - 13.2 miles
  • Greater Richmond Convention Center - 15 min drive - 14.4 miles
  • Kings Dominion - 23 min drive - 27.6 miles

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Cook Out - ‬15 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Taco Bell - ‬17 min walk

About this property

Candlewood Suites Glen Allen-Short Pump by IHG

Candlewood Suites Glen Allen-Short Pump by IHG features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
Guests can expect 43-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Kitchens, dining areas, and refrigerators are also standard. Weekly housekeeping is available.
Recreational amenities at the hotel include a 24-hour fitness center.

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Apr 6 - Apr 7
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet (varies based on length of stay)
  • Pet weight must not exceed 80 lbs per pet
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Richmond-West
Candlewood Suites Richmond-West Glen Allen
Candlewood Suites Richmond-West Hotel
Candlewood Suites Richmond-West Hotel Glen Allen
Candlewood Suites RichmondWes
Candlewood Suites Richmond-West Aparthotel Glen Allen
Candlewood Suites Richmond-West Aparthotel
Candlewood Suites Richmond West
Candlewood Suites Richmond West an IHG Hotel
Candlewood Suites Glen Allen Short Pump by IHG
Candlewood Suites Glen Allen-Short Pump by IHG Hotel
Candlewood Suites Glen Allen Short Pump an IHG Hotel
Candlewood Suites Glen Allen-Short Pump by IHG Glen Allen
Candlewood Suites Glen Allen-Short Pump by IHG Hotel Glen Allen

Frequently asked questions

Is free cancellation available at Candlewood Suites Glen Allen-Short Pump by IHG?

Candlewood Suites Glen Allen-Short Pump by IHG provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Candlewood Suites Glen Allen-Short Pump by IHG?

As of Mar 30, 2026, prices found for a 1-night stay for 2 adults at Candlewood Suites Glen Allen-Short Pump by IHG on Apr 5, 2026 start from $108, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Candlewood Suites Glen Allen-Short Pump by IHG?

This hotel is located in Glen Allen, close to Short Pump Town Center, Cultural Arts Center Glen Allen, and Elk's Lodge. You'll also find Regency Square Mall and Cobblestones Park nearby.

Will I be able to park at Candlewood Suites Glen Allen-Short Pump by IHG?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Candlewood Suites Glen Allen-Short Pump by IHG feature a casino?

No, Candlewood Suites Glen Allen-Short Pump by IHG doesn't have a casino.

Will I find an indoor pool at Candlewood Suites Glen Allen-Short Pump by IHG?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Candlewood Suites Glen Allen-Short Pump by IHG?

Amenities that appeal to couples at this hotel include a wet bar, a kitchen, and free wired internet.

Are there hot tubs at Candlewood Suites Glen Allen-Short Pump by IHG?

No, this hotel doesn't have a spa tub.

Does Candlewood Suites Glen Allen-Short Pump by IHG feature a restaurant that includes a breakfast menu?

No, Candlewood Suites Glen Allen-Short Pump by IHG doesn't have a restaurant that serves breakfast.

Will Candlewood Suites Glen Allen-Short Pump by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Candlewood Suites Glen Allen-Short Pump by IHG for a fee of USD 50 per pet, per stay.

Are there connecting rooms at Candlewood Suites Glen Allen-Short Pump by IHG?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Candlewood Suites Glen Allen-Short Pump by IHG?

The closest major airport to Candlewood Suites Glen Allen-Short Pump by IHG is Richmond Intl. Airport (RIC), which is 20.5 mi away (27 minutes by car).

Can I book a room with a balcony at Candlewood Suites Glen Allen-Short Pump by IHG?

No, there aren't any guestrooms at Candlewood Suites Glen Allen-Short Pump by IHG that offer a balcony.

Candlewood Suites Glen Allen-Short Pump by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 462 out of 757 reviews
Rating 8 - Good. 173 out of 757 reviews
Rating 6 - Okay. 68 out of 757 reviews
Rating 4 - Poor. 32 out of 757 reviews
Rating 2 - Terrible. 22 out of 757 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Dawn, Largo

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean & well stocked. The staff was friendly & courteous. I will stay here again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Near everything and ease of check in
Stayed 1 night in Dec 2025

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities
Quiet and comfortable pet friendly hotel
Stayed 1 night in Dec 2025

6/10 Okay

Thomas

Stayed 1 night in Dec 2025

6/10 Okay

Rubin

The rooms need to be updated, it’s nice to have a refrigerator but to noisy, door crack light coming through plus you can hear the person above you walking around.
Stayed 2 nights in Dec 2025

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff seemed very courteous. The room were clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Stayed 1 night in Dec 2025

10/10 Excellent

Henry

Stayed 1 night in Dec 2025

10/10 Excellent

C E

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Roland, WAYNESBORO

Liked: Cleanliness, amenities, property conditions & facilities
great place to stay
Stayed 1 night in Dec 2025

8/10 Good

Jeneka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was greeted by a sweet lady I forgot her name but she was from my hometown. She made my check in very easy. We did have to switch rooms because the first room had a few issues but she was prompt in finding us a second room. After that everything was lovely. I will stay again based on the customer service.
Stayed 1 night in Dec 2025

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, amenities
Had a great one night stay, room was clean, staff was courteous, easy check in.
Stayed 1 night in Dec 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Front desk agent was friendly. The hotel and room were clean and quiet.
Stayed 2 nights in Nov 2025

10/10 Excellent

Melissa

Stayed 1 night in Nov 2025

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is very kind, patient, flexible, helpful, and understanding. The rooms were very clean and neatly organized. The doors to the joining room were a bit hard to open and close, but I’m assuming that’s because they’re not used often. I had an awesome stay at this location. Staff are very welcoming and warming. I def will make this location my go to!
Stayed 1 night in Nov 2025

6/10 Okay

Jeremy

Was not a king bed floor was sticky and the hallway, stairway and all other areas in the hotel other then my room smelled like weed
Stayed 1 night in Nov 2025

4/10 Poor

DENESE WARD

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was blond hairs in the bed and on the pillows. There was only one single solitary wash cloth in the room but there were two bath towels and face towels so it was clearly an oversight. The bed was hard. Once we saw the hairs it was downhill from there anyway with being comfortable. Won’t be staying here again. I did give the stars for the check in. The lady at the front was super nice.
Stayed 1 night in Nov 2025

8/10 Good

David

Stayed 1 night in Nov 2025

10/10 Excellent

James, Stuarts Draft

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean room.
Stayed 1 night in Nov 2025

4/10 Poor

Timothy

Traveled with family
Disliked: Cleanliness
The first day of our stay was fine, and even though the room felt a little dated and was noisy at night, the first day was okay. However, we discovered cockroaches in the hallway near our room the evening of our second day, and this just ruined the experience for us. We ended up staying the second night out of necessity because we couldn’t easily transfer to a new hotel later on a Saturday night, but it was unsettling to know about the roaches in the building. We alerted management and have asked for compensation, but so far, the requests for compensation have been denied by the hotel. We had hoped for better cleanliness and customer satisfaction from an IHG property.
Stayed 2 nights in Nov 2025

10/10 Excellent

Erica

Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check clerk was friendly and knowledgeable. The room was clean and comfortable. The TV remote did not have a back to keep the batteries in. There was no soap in the container in the bath.
Stayed 1 night in Nov 2025

6/10 Okay

laurel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no hand soap in the bathroom other than what was in the shower. bed was extremely comfortable room was large and spacious.
Stayed 1 night in Nov 2025

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just fine
Stayed 2 nights in Nov 2025

10/10 Excellent

Silang

Stayed 1 night in Oct 2025

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