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Aparthotel

Porto Playa Condo Hotel & Beachclub

4.0 star property
Family-friendly aparthotel with 2 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Porto Playa Condo Hotel & Beachclub

Front of property - evening/night
Family Penthouse, 3 Bedrooms, Terrace | View from room
Exclusive Penthouse, 2 Bedrooms, Terrace | Living area | 48-inch LED TV with cable channels, TV
Family Penthouse, 3 Bedrooms, Terrace | Terrace/patio
Exclusive Penthouse, 2 Bedrooms, Terrace | Private kitchen | Full-size fridge, microwave, stovetop, coffee/tea maker

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
1 Avenida Norte Esquina 16 Norte Bis, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪16 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Exclusive Condo, 1 Bedroom

Exclusive Condo, 1 Bedroom | View from room

Exclusive Condo, 1 Bedroom

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Condo, 2 Bedrooms, Garden View

Family Condo, 2 Bedrooms, Garden View | Balcony view

Family Condo, 2 Bedrooms, Garden View

  • 1033 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Exclusive Penthouse, 2 Bedrooms, Terrace

Exclusive Penthouse, 2 Bedrooms, Terrace | Terrace/patio

Exclusive Penthouse, 2 Bedrooms, Terrace

  • 1507 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Family Penthouse, 3 Bedrooms, Terrace

Family Penthouse, 3 Bedrooms, Terrace | Terrace/patio

Family Penthouse, 3 Bedrooms, Terrace

  • 2206 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 2 Twin Beds

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Porto Playa Condo Hotel & Beachclub is next to popular attractions like Playa del Carmen Main Beach and Quinta Avenida. This 21-room, 4-star aparthotel has 2 outdoor pools along with a full-service spa and 2 restaurants.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Quinta Alegría Shopping Mall - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 16 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Bloody Mary Food Drinks & Rock - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬3 min walk

About this property

Porto Playa Condo Hotel & Beachclub

Family-friendly aparthotel with 2 restaurants and 2 outdoor pools
Guests of Porto Playa Condo Hotel & Beachclub have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 130 per vehicle roundtrip. A multilingual staff is on hand to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this spa aparthotel include a gym, free WiFi in public areas, and a hot tub.
Each apartment is soundproofed and features a kitchen and a balcony, and there's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 48-inch LED TV with cable channels. Beds sport Egyptian cotton sheets and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar, a coffee maker, and free local calls. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Guests under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maya Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Similar properties

Deluxe Penthouse, 3 Bedrooms, Partial Ocean View | Terrace/patio
El Taj Oceanfront & Beachside Condo Hotel
  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
9.0 out of 10, Wonderful, 1,001 reviews
$183 nightly
The price is $221
Dec 1 - Dec 2
Total with taxes and fees
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Property amenities

Beach

  • Sandy beach nearby
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot tub
  • Pool loungers
  • Pool umbrellas
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Theme park shuttle (surcharge)
  • Car rental
  • Free covered self parking on site

Family friendly

  • Childcare (surcharge)
  • Children stay free (see details)
  • Children's pool
  • Crib: USD 10 per night

Restaurants on site

  • ASI
  • KOBMA

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Microwave
  • Paper towels
  • Spices
  • Stovetop
  • Toaster oven
  • Water dispenser

Dining

  • Daily full breakfast available 7:30 AM to noon for a fee: USD 20 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Dining table
  • Minibar

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed: USD 15 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 48-inch LED TV with cable channels

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Upper floors accessible by stairs only
  • Designated smoking areas

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Free local calls
  • Hair salon
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping mall
  • Near the ocean

Things to do

  • Children's pool
  • Fitness classes
  • Gym
  • Mountain biking
  • Scuba diving
  • Snorkeling
  • Yoga classes
  • Casino nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 21 units
  • 3 floors
  • At least 80% lighting from LEDs
  • Bed sheets changed on request
  • Built in 2005
  • Double-glazed windows
  • Garden
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Towels (changed on request)
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [El Taj Oceanfront & Beachside Condo Hotel]
Guests will receive an email within 72 hours before arrival with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from July 14 2025 to November 15 2025 (completion date subject to change). The following areas are affected:
  • Exterior

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Private entrance

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 15.0 per night
  • Cribs/infant beds are available for USD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 250 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 20.00 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 3)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Porto Beachclub
Porto Condo Hotel Beachclub
Porto Playa
Porto Playa Beachclub
Porto Playa Condo Hotel
Porto Playa Condo Hotel & Beachclub
Porto Playa Condo Hotel And Beachclub
Porto Playa Condo Hotel Beachclub Playa del Carmen
Porto Playa Condo Hotel Beachclub
Porto Playa Beachclub Playa del Carmen
Porto & Beachclub Del Carmen
Porto Playa Condo Hotel Beachclub
Porto Playa Condo Hotel & Beachclub Aparthotel
Porto Playa Condo Hotel & Beachclub Playa del Carmen
Porto Playa Condo Hotel & Beachclub Aparthotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Porto Playa Condo Hotel & Beachclub?

Porto Playa Condo Hotel & Beachclub provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Porto Playa Condo Hotel & Beachclub?

As of Nov 12, 2025, prices found for a 1-night stay for 2 adults at Porto Playa Condo Hotel & Beachclub on Nov 15, 2025 start from $135.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Porto Playa Condo Hotel & Beachclub?

This aparthotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Is there parking available at this aparthotel?

Yes, covered self parking is offered for free at the aparthotel.

Is a spa located at Porto Playa Condo Hotel & Beachclub?

Maya Spa is the aparthotel's spa and services include sports massages, Swedish massages, couples treatments, and aromatherapy. The spa is not open daily but only on select days.

Does Porto Playa Condo Hotel & Beachclub have a casino?

No, Porto Playa Condo Hotel & Beachclub doesn't have a casino.

Is there an indoor pool at Porto Playa Condo Hotel & Beachclub?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 9:00 PM.

What do couples enjoy most about Porto Playa Condo Hotel & Beachclub?

There are plenty of amenities for couples at this aparthotel, including 2 outdoor pools, an ocean-view restaurant, and a full-service spa.

Does Porto Playa Condo Hotel & Beachclub have a hot tub?

Yes, this aparthotel has a spa tub.

Does Porto Playa Condo Hotel & Beachclub have a restaurant that serves breakfast?

Yes, Porto Playa Condo Hotel & Beachclub has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does Porto Playa Condo Hotel & Beachclub allow pets to stay for free?

No, pets and service animals aren't allowed at Porto Playa Condo Hotel & Beachclub.

Are there connecting rooms at this aparthotel?

No, this aparthotel doesn't feature connecting guestrooms.

What is the closest airport to Porto Playa Condo Hotel & Beachclub?

The closest major airport to Porto Playa Condo Hotel & Beachclub is Cozumel Intl. Airport (CZM), which is 22.4 mi away (257 minutes by car).

Are there rooms with balconies that I can book at Porto Playa Condo Hotel & Beachclub?

Yes, every apartment at Porto Playa Condo Hotel & Beachclub comes with a balcony with some featuring garden or city views.

Does Porto Playa Condo Hotel & Beachclub offer wedding services?

There are wedding services available at Porto Playa Condo Hotel & Beachclub if that's in your vacation plans.

Reviews

Porto Playa Condo Hotel & Beachclub Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 290 out of 412 reviews
Rating 8 - Good. 87 out of 412 reviews
Rating 6 - Okay. 22 out of 412 reviews
Rating 4 - Poor. 8 out of 412 reviews
Rating 2 - Terrible. 5 out of 412 reviews

Reviews

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property in a great location. The condo was spacious with room for all 7 of us. The staff was great and even brought us an extra bed when we asked. It is close to several options for shopping, groceries, and dining. We were able to walk to dinner and to get groceries when we needed something. The staff was helpful and communicative via WhatsApp which was great. Parking was easy and covered and private, which was super convenient. If there is one knock it is the pool water is super warm. One pool was closed for maintenance, but you have access to pools at their other properties also, which we did not try. But the pool at this condo was really warm - like almost hot tub warm. They should really pump some cooler water into the pool to make it actually refreshing.
Stayed 5 nights in Aug 2025

10/10 Excellent

Lizandra

Liked: Cleanliness, property conditions & facilities
We stayed here for 6 nights and we really enjoyed it. There was some construction in the hotel they are fixing one of the pools but other than that all good. Very walkable everywhere and they have parking too. We enjoyed it.
Stayed 6 nights in Jul 2025

10/10 Excellent

Teresa, miami

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is not one bad thing anyone should believe about this beautiful property. Our 3rd bdrm penthouse was spacious yet cozy at the same time. Room temperatures were freezing at night which is awesome for sunburnt skin. One of our favorite places we have stayed while traveling abroad.
Stayed 5 nights in Jul 2025

10/10 Excellent

sheldon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Fantastic stay
Stayed 4 nights in Jul 2025

8/10 Good

Joseph, Commerce Township

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the space in the condo and the free coffee as well as all the needs for us. Also, really loved the pool and hot tub!
Stayed 7 nights in Jul 2025

8/10 Good

Lyndell

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2025

4/10 Poor

Sethi Kalin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Several issues. 1 tired travelers have to walk down the street to the concierge office. 2 no accommodations or complimentary service for pool being out of service. 3 laundry service didn't wash our clothes. Only folded and returned dirty. 4 Security tried bribing our party for money, stating we we're too loud and he'll take some money not to report the issue!
Stayed 7 nights in Jun 2025

4/10 Poor

Jennifer

Stayed 5 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Anywhere else would be very expensive

This is my third time staying at this property. It's great location. If this 2 bedroom apartment was located anywhere else, it would be at least triple the cost. But here in playa, we have a really nice place close to everything. Highly recommend it.
Stayed 2 nights in Jun 2025

8/10 Good

Ariadna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location.
Stayed 5 nights in Jun 2025

10/10 Excellent

Brendy, Chino Hills

Liked: Cleanliness, property conditions & facilities
Loved the place. I liked the private terrace and spa. We could see the Main Street from the spa.
Stayed 6 nights in Jun 2025

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great beautiful place, next to 5th Avenue, only downside there was loud music you can hear from one of the bars on 5Th Avenue until 3AM Pretty good singer but if you are a light sleeper it might bother you.
Stayed 4 nights in Jun 2025

10/10 Excellent

William Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the room. Everything was exceptionally clean, there was a water cooler, oven, etc. for anything needed. The A/C worked wonderfully and the hot tub on the top of the property wasn't actually too hot.
Stayed 6 nights in Jun 2025

8/10 Good

Ferdinard

Stayed 5 nights in Jun 2025

4/10 Poor

Jemima

Forget about getting your deposit back. They accused us of leaving marks on the kitchen stove when we didn't even touch it or cook anything. Was very disappointed.
Stayed 5 nights in Apr 2025

10/10 Excellent

Sintia

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Jesus

Traveled with family
Liked: Amenities, property conditions & facilities
The property is fine and is an excellent location. The staff is friendly and very accommodating. Parking the vehicles was very challenging but manageable. I would stay here again.
Stayed 7 nights in Jun 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, room comfort
We had the family penthouse which was very large. My kids loved it. All I can say is that the penthouse is 4 flights so if stairs are a difficulty be warned. My husband and I stayed in a bedroom on the first floor which was fine for us but the kitchen is on the 2nd floor and master bedroom on the 3rd floor. We couldn’t have made that.
Stayed 5 nights in May 2025

8/10 Good

Farhad

Liked: Cleanliness, property conditions & facilities
This property unfortunately as beautiful as it is, is located near either a sewage treatment plant or an area, where they ship all the smelly seaweed. Because the moment you open up the door to go outside, the smell of sewage overwhelms you.
Stayed 2 nights in May 2025

10/10 Excellent

Brandon

Liked: Cleanliness, room comfort
Great visit
Stayed 1 night in May 2025

10/10 Excellent

Pete

Traveled with family
Liked: Cleanliness, room comfort

Best vacation ever

So amazing! Staff was very friendly and attentive. Within walking distance to everything
Stayed 5 nights in May 2025

8/10 Good

Daisy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love staying here, everything is nice and clean.
Stayed 5 nights in May 2025

8/10 Good

Robert J

Traveled with family
Liked: Cleanliness, room comfort

Great Intro to Playa del Carmen and Cancun area

Very good location, convenient and comfortable, many restaurants and stores very nearby, great to have on-site parking, is close to Xcarret park which is a MUST SEE location and well worth the trip and the cost. The town is a bit commercial but not over the top for a beach resort, with a safe and secure vibe that was most welcome. Staff at the hotel and in all restaurants etc were friendly, accommodating and helpful and made our trip very delightful. Spanish language is helpful but not critical as ENGLISH seemed widely spoken and understood.
Stayed 3 nights in May 2025

2/10 Terrible

Sophia

Liked: Room comfort
Disliked: Cleanliness

AVOID - UNSAFE & DIRTY POOL!

This hotel is a health hazard. To be clear, the accommodation is lovely- comfortable and very well equipped, however the pool filtration system is broken and therefore the pool is a health hazard. We noticed that the water was warm, completely still, the waterfalls were off, there was scum around the edges and on the surface of the pool. From closer inspection it appeared that the filtration system was broken and as such the pool was essentially a pond with no chemical treatments and therefore liable for disease and illness. We raised this with the hotel staff and we were just lied to. I have managed properties with swimming pools so I know what the process is and that they are happy to risk their guests safety was not acceptable. We checked out once they confirmed we would get a refund. They then refused with hotels.com to refund us. Fortunately I had the promise of a refund in writing and sent this to my credit card company who then sorted it. The management are liars. We were offered their sister hotel which is next to the sea and smells like fish with a pool mostly in shade, and was a downgrade from what we had booked. We were told the pool has a leak and needs a full drain down however this hasn’t been booked in- why not? At cost to ourselves and losing a day of our holiday to move we just wanted to leave. If the pool was working, this would be a great place to stay; until then, avoid at all costs.
Stayed 7 nights in May 2025

8/10 Good

Mahesh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location, walking distance to beach, shopping and restaurants. Too noisy with loud music playing every night. Checkin process a bit complicated.
Stayed 5 nights in Apr 2025

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