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CASA TORTUGA 5Th. Ave

2.0 star property
Hotel with a beach bar, steps from Quinta Avenida

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Photo gallery for CASA TORTUGA 5Th. Ave

Front of property
Living area
Front of property
Living area
Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Air conditioning
  • Free WiFi

Explore the area

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.0 out of 10
Very good
(2 reviews)
  • 322.9 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, CASA TORTUGA 5Th. Ave is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 11-room hotel welcomes guests with conveniences like a beach bar, free in-room WiFi, and concierge services.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles
  • Playacar Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Clandestino - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

Hotel with a beach bar, steps from Quinta Avenida
Guests of CASA TORTUGA 5Th. Ave enjoy features like free WiFi in public areas. The 24-hour front desk has staff standing by to help with concierge services and access to locker space.
Guests can expect to find free WiFi.

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Shopping

Conveniences

  • 24-hour front desk
  • Lockers

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 10 per pet, per day
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

What is there to do around CASA TORTUGA 5Th. Ave?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Is there parking available at CASA TORTUGA 5Th. Ave?

No, this hotel doesn't offer parking.

Does CASA TORTUGA 5Th. Ave feature a casino?

No, CASA TORTUGA 5Th. Ave doesn't have a casino.

Will I find an indoor pool at CASA TORTUGA 5Th. Ave?

No, there is no indoor pool at this hotel.

What do couples enjoy most about CASA TORTUGA 5Th. Ave?

Couples staying at this hotel will appreciate amenities like a beach bar and a free nearby beach club plus some guestrooms include garden views.

Are there hot tubs at CASA TORTUGA 5Th. Ave?

No, this hotel doesn't have a spa tub.

Does CASA TORTUGA 5Th. Ave feature a restaurant that includes a breakfast menu?

No, CASA TORTUGA 5Th. Ave doesn't have a restaurant that serves breakfast.

Will CASA TORTUGA 5Th. Ave allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at CASA TORTUGA 5Th. Ave for a fee of USD 10 per pet, per day.

Does CASA TORTUGA 5Th. Ave have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from CASA TORTUGA 5Th. Ave?

The closest major airport to CASA TORTUGA 5Th. Ave is Cozumel Intl. Airport (CZM), which is 21 mi away (256 minutes by car).

Can I book a room with a balcony at CASA TORTUGA 5Th. Ave?

No, there aren't any guestrooms with balconies at CASA TORTUGA 5Th. Ave.

CASA TORTUGA 5Th. Ave Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 22 out of 51 reviews
Rating 8 - Good. 18 out of 51 reviews
Rating 6 - Okay. 7 out of 51 reviews
Rating 4 - Poor. 2 out of 51 reviews
Rating 2 - Terrible. 3 out of 51 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dmitry

Stayed 11 nights in May 2025

10/10 Excellent

Arturo, Phoenix

Stayed 4 nights in Mar 2025

6/10 Okay

Older

Stayed 4 nights in Apr 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

employee took airpods

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
Stayed 1 night in Apr 2025

8/10 Good

Abdias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Its a very nice Hotel, well located and confort enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location.. it’s in the heart of all the fun of Playa de Carmen 💕💕💕
Stayed 3 nights in Feb 2025

10/10 Excellent

MARIO, Brighton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Annette

Stayed 3 nights in Feb 2025

2/10 Terrible

Thomas W

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Ruido desde temprano martillando
Stayed 2 nights in Mar 2025

10/10 Excellent

jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpias las instalaciones.
Stayed 1 night in Mar 2025

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta de personal afectó la estancia

Tardaron en tener la habitación lista más de una hora después de la del check in que por falta de personal y me pidieron que esperara. Sin embargo no me dieron tolerancia de los 15 min que pedí para el check out. El acceso a la habitación era por una escalera que estuvo todo el día bloqueada por una manguera grande que tuvimos que estar esquivando para subir y bajar. Estaban haciendo trabajos de remodelación y el ruido era estruendoso desde temprano. No hay buena recepción de redes telefónicas ni internet portátil, el wifi no funciona y eso fue un problema porque trabajo de forma remota. Si buscan desconectarse del mundo, es el lugar ideal.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CUCARACHAS!!! Reservé por dos noches, de inicio la atención fue cortes, sin embargo al día siguiente de haber llegado había cucarachas saliendo del closet, al revisar debajo de la cama había un nivel se suciedad impresionante al grado de que se encontraban pertenencias de huéspedes anteriores, reporté la situación y al acudir de recepción ya había una cucaracha junto a mis cosas, el encargado solo la piso y roció un poco de insecticida, comentó que darían solución inmediata pero eso no ocurrió, lo que genera una estancia muy desagradable, nadie quiere dormir entre cucarachas.
Stayed 2 nights in Mar 2025

8/10 Good

miguel

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Briseida

Stayed 2 nights in Feb 2025

8/10 Good

Andrea Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Mar 2025

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bien, ubicación, lugar, y el costo es muy accesible! Está justo en la quita avenida y cerquita de la playa. Está seguro y los chicos de la recepción siempre fueron muy amigables y amables. A excepción del ruido que hacen porque están en remodelación.
Stayed 6 nights in Feb 2025

10/10 Excellent

CARLOS AUGUSTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y atención muy recomendable
Stayed 1 night in Feb 2025

8/10 Good

teodulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Oscar

Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Felipe de Jesus

La jubilación es muy buena Me gustaría que tuviera alguna mesita o escritorio para cuando uno tiene que trabajar
Stayed 5 nights in Feb 2025

8/10 Good

Karla sarahi

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

yaisel

Traveled with partner
Buena para 5ta avenida y económico
Stayed 1 night in Feb 2025