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CASA TORTUGA 5Th. Ave

2.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

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Photo gallery for CASA TORTUGA 5Th. Ave

Front of property
Living area
Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets
Spa
Living area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, CASA TORTUGA 5Th. Ave is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 11-room hotel welcomes guests with conveniences like a beach bar, a full-service spa, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles
  • Playacar Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪La Vicenta - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

Hotel with a full-service spa, steps from Quinta Avenida
Guests of CASA TORTUGA 5Th. Ave enjoy features like a full-service spa, free WiFi in public areas, and spa services. The 24-hour front desk has staff standing by to help with access to locker space and tours/tickets.
Guests can expect to find free WiFi.
Guests can indulge in a pampering treatment at the hotel's full-service spa, spa. Services include massages.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Full-service spa
  • Shopping

Conveniences

  • 24-hour front desk
  • Lockers

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 10 per pet, per day
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

What is there to do around CASA TORTUGA 5Th. Ave?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at CASA TORTUGA 5Th. Ave?

No, there isn't parking available at the hotel.

Is a spa located at CASA TORTUGA 5Th. Ave?

Spa is the hotel's full-service spa and services include massages.

Does CASA TORTUGA 5Th. Ave feature a casino?

No, CASA TORTUGA 5Th. Ave doesn't have a casino.

Will I find an indoor pool at CASA TORTUGA 5Th. Ave?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at CASA TORTUGA 5Th. Ave?

Couples staying at this hotel will appreciate amenities like a beach bar and a full-service spa plus some guestrooms include garden views.

Does CASA TORTUGA 5Th. Ave have a hot tub?

No, this hotel doesn't have a spa tub.

Does CASA TORTUGA 5Th. Ave feature a restaurant that includes a breakfast menu?

No, CASA TORTUGA 5Th. Ave doesn't have a restaurant that serves breakfast.

Will CASA TORTUGA 5Th. Ave allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at CASA TORTUGA 5Th. Ave for a fee of USD 10 per pet, per day.

Are there connecting rooms at CASA TORTUGA 5Th. Ave?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from CASA TORTUGA 5Th. Ave?

The closest major airport to CASA TORTUGA 5Th. Ave is Cozumel Intl. Airport (CZM), which is 21 mi away (256 minutes by car).

Are there rooms with balconies that I can book at CASA TORTUGA 5Th. Ave?

No, you won't find guestrooms with balconies at CASA TORTUGA 5Th. Ave.

CASA TORTUGA 5Th. Ave Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 31 out of 81 reviews
Rating 8 - Good. 29 out of 81 reviews
Rating 6 - Okay. 14 out of 81 reviews
Rating 4 - Poor. 4 out of 81 reviews
Rating 2 - Terrible. 3 out of 81 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marcos

No fui al viaje. Hice el booking equivocado. Perdí el dinero. En otra oportunidad.
Stayed 1 night in Jun 2025

10/10 Excellent

Itzel

Stayed 1 night in Jun 2025

10/10 Excellent

Felipa

Traveled with partner
Okay
Stayed 7 nights in Jun 2025

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant boutique hotel. Loved the that
Stayed 3 nights in Jun 2025

10/10 Excellent

Dmitry

Stayed 11 nights in May 2025

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Area.
Stayed 2 nights in May 2025

6/10 Okay

Ana Maria

Liked: Cleanliness, staff & service
The property is well located on 5th avenue
Stayed 2 nights in Apr 2025

8/10 Good

Regina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of the property.
Stayed 3 nights in Apr 2025

10/10 Excellent

Arturo, Phoenix

Stayed 4 nights in Mar 2025

6/10 Okay

Older

Stayed 4 nights in Apr 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

employee took airpods

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
Stayed 1 night in Apr 2025

8/10 Good

Abdias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Its a very nice Hotel, well located and confort enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location.. it’s in the heart of all the fun of Playa de Carmen 💕💕💕
Stayed 3 nights in Feb 2025

10/10 Excellent

MARIO, Brighton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Annette

Stayed 3 nights in Feb 2025

2/10 Terrible

Thomas W

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel.
Stayed 4 nights in Feb 2025

10/10 Excellent

Patricia

Stayed 2 nights in Jun 2025

10/10 Excellent

Lizbeth

Stayed 2 nights in Jun 2025

6/10 Okay

Norma

Liked: Cleanliness, amenities
El lugar es como en las fotos. Puntos buenos: espacio amplio, limpio, buena ubicación. Puntos a mejorar: estaban remodelando o algo asi y a las 8 am se empezo a escuchar mucho ruido de martillos y trabajos de construcción, la ventana no cerraba bien y se meten los mosquitos, hay mucha luz en el exterior y se ve mucha luz toda la noche, ademas de todos los ruidos externos. No tiene estacionamiento y debes quedarte afuera y pagar parquimetro
Stayed 2 nights in Jun 2025

10/10 Excellent

Patricia

Cómodo, buena
Stayed 1 night in Jun 2025

8/10 Good

Brandon Antonio

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Súper padre todo
Stayed 3 nights in Jun 2025

6/10 Okay

TMK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable, los staffs son muy amable. Solo olores un poco feos del baño. Pero los de más excelente.
Stayed 1 night in Jun 2025

10/10 Excellent

Salvador Gerardo

Stayed 1 night in May 2025

10/10 Excellent

Melissa Alejandra Chavez

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Me encanto el hotel solo le hace falta tener alberca y sería perfecta sin duda recomendaría casa tortuga
Stayed 5 nights in May 2025