I rarely leave negative reviews, but travelers deserve to know what they’re walking into. My stay at this Upper West Side hotel was incredibly disappointing from start to finish.
The staff were consistently cold, curt, and unwelcoming—not what you’d expect from a property charging these rates. The lobby is depressing, poorly maintained, and lacks any sense of warmth or hospitality. I even witnessed a young couple being harassed by the security guard upon check-in, which set the tone for the kind of environment this hotel cultivates.
While my room was clean, the problems stem from serious neglect and age. The bathroom tiles were cracked and loose, the water never got truly hot, and I had to waste several minutes running it just to reach a lukewarm temperature—especially frustrating on the 10th floor.
The windows were filthy, with layers of grime that looked like they hadn’t been cleaned in months, if not years. The room itself appeared to be a former apartment split into two sections: a small “den” with two basic chairs and a bedroom. The bed was comfortable, but that’s where the positives end. The wallpaper was peeling, there were mysterious stains from years of neglect, and the heating system simply didn’t work. Despite the hotel’s claim of in-room heat, I woke up freezing in the middle of the night and had to call the front desk for extra blankets.
Overall, this property is in desperate need of renovation and staff retraining. For the price they charge, guests deserve f