The property was good. The only issue I had was that it is located on a highway. The other side of the highway has a lot of stores (Walmart), and restaurants. There were no way to cross the highway on foot, unless you have a car (No walkway to cross the highway even when the traffic light was green from the hotel side)
The room was dirty, carpet stained and dirty
Not easy access from main road to property. Room we stayed in had a lot of worn furniture. Housekeeping kept trying to enter our room in the morning even though door was dead bolted and was not allowing them in, while we were trying to sleep. Pool did not look well kept on cleaning. Price paid did not match with the overall stay/experience.
Air conditioner didn't work. heating was on and it was very hot in the rooms, couldn't get the temperature down in the room. First room we were in was very small - two queen beds and a valve was poking out of the bed which my daughter bumped over and hurt her leg. Breakfast - not good either. old hotel, great lobby but hotel needs a complete revamp
Grand Resort Hotel - Mt Laurel - Philadelphia tiene 279 opciones de hospedaje con aire acondicionado, estación para iPod y caja de seguridad. Hay disponible televisión de pantalla plana con canales digitales premium. Se ofrecen refrigerador y cafetera y tetera. Los baños están equipados con tina con regadera, amenidades de baño gratuitas y secadora de cabello.
Los huéspedes pueden navegar en línea gracias al acceso a wifi gratis. Los servicios para las personas que viajan por negocios incluyen escritorio y teléfono; se ofrecen llamadas locales gratuitas (aplican restricciones). Las habitaciones también incluyen tabla de planchar con plancha y cortinas blackout. Es posible solicitar microondas y ropa de cama hipoalergénica. Se proporciona servicio de limpieza todos los días.
Grand Resort Hotel - Mt Laurel - Philadelphia tiene sala de fitness abierta las 24 horas y alberca al aire libre por temporada. Este hotel dispone de un restaurante y una cafetería. Hay un bar o lounge dentro de las instalaciones de la propiedad, donde los huéspedes pueden relajarse con una bebida. Esta propiedad tiene un área con computadoras y acceso a wifi gratis.
Los huéspedes de este hotel tienen acceso a un centro de negocios y salas de juntas. El espacio para eventos mide 929 metros cuadrados e incluye área para conferencias. Este hotel de estilo Art decó también dispone de personal multilingüe, área de picnic y servicios de concierge. Hay estacionamiento sin valet parking gratuito en las instalaciones.
En Grand Resort Hotel - Mt Laurel - Philadelphia está prohibido fumar.
Este hotel tiene una buena ubicación cerca del aeropuerto, a 3 kilómetros (1.9 mi) de Cherry Hill Mall, y a 20 kilómetros (12 mi) de Funplex y Parque acuático Big Kahuna. Acuario Adventure y Museo USS Battleship New Jersey también se encuentran a 20 km (12 mi).
Este hotel para no fumadores cuenta con un restaurante, una sala de fitness abierta las 24 horas y un bar o lounge. También se ofrecen wifi gratis en las áreas comunes y estacionamiento gratis. También dispone de una cafetería, microondas en las áreas comunes y una alberca al aire libre por temporada.
The property was good. The only issue I had was that it is located on a highway. The other side of the highway has a lot of stores (Walmart), and restaurants. There were no way to cross the highway on foot, unless you have a car (No walkway to cross the highway even when the traffic light was green from the hotel side)
The room was dirty, carpet stained and dirty
Dear Oluwafolakemi,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay at our hotel, specifically the cleanliness of your room and the condition of the carpet. Your comments are invaluable to us, as they help us identify areas in need of improvement.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we are disappointed that we fell short of your expectations in this regard. Rest assured that we take your comments seriously, and we will be addressing these concerns with our housekeeping team to ensure that such issues do not recur in the future.We would appreciate another opportunity to host you and provide you with the exceptional experience that you deserve. Please feel free to reach out to us directly if you plan to return, and we will do our utmost to make your next stay a more enjoyable one.Once again, we apologize for any inconvenience you experienced during your stay, and we thank you for bringing these matters to our attention.Warm regards,
Not easy access from main road to property. Room we stayed in had a lot of worn furniture. Housekeeping kept trying to enter our room in the morning even though door was dead bolted and was not allowing them in, while we were trying to sleep. Pool did not look well kept on cleaning. Price paid did not match with the overall stay/experience.
Dear Jesicca,Thank you for taking the time to share your feedback with us. We deeply apologize for any inconveniences you experienced during your stay at our hotel. Your comments are crucial to improving our services and ensuring a more enjoyable experience for all our guests.We understand that ease of access is essential, and we regret that our property's location did not meet your expectations. We will look into providing clearer directions and signage to help guests find their way more easily.Regarding the condition of the room and worn furniture, we sincerely apologize for any discomfort you encountered. We have shared your concerns with our maintenance team to inspect and address any issues with the furniture in that room immediately.The situation with our housekeeping staff attempting to enter your room while you were sleeping is deeply concerning and completely unacceptable. We will thoroughly investigate this matter to prevent any recurrence in the future and retrain our staff to ensure they respect our guests' privacy and follow proper procedures.Furthermore, we regret that our pool did not meet your expectations in terms of cleanliness. We take pool maintenance seriously and will increase our efforts to keep it in pristine condition for all our guests to enjoy.As for the price not matching your overall experience, we understand your disappointment. Our rates are based on various factors, but we will take your feedback into account while reassessing our pricing structure to provide better value to our guests.Once again, we apologize for any inconvenience you encountered during your stay. Your feedback has been shared with our entire team, and we will work diligently to improve the quality of our services and facilities. We hope you will consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and comfortable experience.If there is anything else you would like to discuss or if you have any additional comments, please feel free to reach out to our guest relations department.Thank you for choosing our hotel, and we look forward to the chance to make it right.Sincerely,
Dear Marianne,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay and that you gave us a perfect score of 5 out of 5.At our hotel, we strive to provide our guests with exceptional service and a comfortable and enjoyable stay. It is wonderful to know that we were able to meet your expectations and that you found everything to your liking. We are particularly glad to hear that you enjoyed our facilities and amenities.Your positive feedback means a lot to us, and we will be sure to share your kind words with our staff. We hope to have the pleasure of welcoming you back soon for another memorable stay.Thank you again for choosing our hotel and for your glowing review.Warm regards,
Air conditioner didn't work. heating was on and it was very hot in the rooms, couldn't get the temperature down in the room. First room we were in was very small - two queen beds and a valve was poking out of the bed which my daughter bumped over and hurt her leg. Breakfast - not good either. old hotel, great lobby but hotel needs a complete revamp
Dear Daniela,We are sorry to hear that you experienced some issues during your stay with us. We take all guest complaints seriously and I apologize for the inconvenience caused by the air conditioning not working properly and the breakfast not meeting your expectations. However, I am especially concerned to hear that your daughter was hurt by a valve poking out of the bed. I would like to assure you that we have taken immediate action to inspect and repair the bed in question to ensure that no other guests are put at risk. Your safety and well-being, as well as that of all our guests, is our top priority. Regarding the size of the room, I would like to inform you that we do offer a variety of room sizes and types to accommodate different preferences and needs. We appreciate your feedback and hope that you will give us another opportunity to exceed your expectations in the future.
Thank you for your glowing review of the Grand Resort Hotel. We are thrilled to hear that you had a fantastic experience with us. Your kind words are truly appreciated and motivate us to continue providing excellent service. We look forward to welcoming you back soon.