Great location - the Bell Centre, lots of shopping options (mostly large chain stores, i can’t recall seeing too many independent options) and plenty of dining options, beautiful parks and architecture - all within a short walking distance.
The only thing “missing” is clear signage at the side entrance and for the pathway to guide cars into the “waiting” bay.
The “loft” rooms are wonderful - spacious, thoughtfully designed and beautifully put together. The beds are very comfortable and offer a great night’s sleep. The bathrooms add to the experience - spacious, beautifully finished and well maintained.
Unfortunately, I found the service inconsistent. Most staff were friendly, warm, and helpful. Others gave off a different “vibe”. For example, I was looking forward to the concierge assistance when I arrived as I was traveling alone this trip and with my puppy. Upon arrival, the concierge came out to assist with my bags. However, after he had put everything in the trunk onto the cart, he silently zipped off to my room without waiting to see what else I would need from *inside* the car. This left me juggling several items and my puppy. No other staff offered to assist. The concierge helping me leave was much more attentive. Also, the website boasted welcome gifts for pets, which we didn’t receive despite notifying the hotel we were traveling with a puppy during our reservation booking.
Overall, a very nice hotel but service needs refinement.