No room service. Asked for silverware to eat leftovers they didn't not have any and told us its no way to get it. Very small variety of food and the same thing everyday. Salmon was the only good thing.
Felt comfortable, bleach clean smell, sanitizer everywhere...Very clean, very nice employees, although one restaurant was open, they sort of consolidated menus for variety and food was very good overall. We expected room service and liquor dispensers in the room, however a lot of things was not present or available and i feel they used “covid” as a copout. The air units in the room were set were i had to call maintenance to adjust temperature, the first night we couldn’t drop the air and it was very hot. Personally room service and liquor dispensers would have cut down on contact and communal gatherings and they could have just bleached the dispenser spouts at checkout and kept food wrapped from kitchen to room. You can get food to go but no microwave in room and minibars were not stocked. Water was beautiful, pool was nice, swim up bar closed, people did not social distance in swim up pool. Their Beach and all beaches were closed for their independence day by government because he felt locals would not social distance. That was a damper but understood especially considering many locals checked into the resort to go to beach and party prior to Riu beach being closed. Food service became very slow after 2 days and staff seemed very confused and did not have a functioning restaurant system for orders. Initially buffet was refused but setup when locals checked in. We Made the best of trip, it was still enjoyable Was still glad to travel safely.
Well we got charged for 4 restaurants but only one was open the entire time, so we only had one choice of restaurant to eat at and we didn’t get no refund or credit
Location was perfect. All staff were phenomenal except for the towel guy(s). If anybody hates their job it’s certainly them. It’s not that hard to smile, even if you don’t mean it. Additionally we had to call 3 times to have our toilet in-clogged. And the wait for the restaurants was ridiculous for food that was downright terrible. My shrimp was so limp it was unpalatable and my fish filet was so tough it needed to be cut through with a knife. Also there is a terrible musty smell coming from the calypso bar/ gym area which is very pungent.
Everything was very good the hotel staff very friendly
Loved the Palace and the staff !! Food was excellent. I could have done without the standing in line for the specialty restaurants,very loud but other than that it was wonderful !!
The staff was outstanding - courteous, friendly and always helpful. Everything was great for celebration of our 25th wedding anniversary.
We were so excited to arrive in the Bahamas! Upon arrival, we were checked in and headed up to our room. No offer to take our bags was ever made, I can get over that. Once we walked into our room, we were blasted in the face with fumes from heavy cleaning products and the furniture and floor had streaks all over it. Then I headed to the balcony to see my ocean view and was promptly greeted by a concrete garage top with a small view of water. The cherry on top was heading into the bathroom and being greeted by red “paint splatter” all over the mirror. Looked like someone was killed in there. Being that I spent a good deal of money on this vacation, I was not happy at that point. I went downstairs back to the lobby and explained to the front desk that room was not acceptable. After a back and forth and the representative trying to tell me that it was normal and they would clean the mirror, I let him know that we weren’t getting to an acceptable outcome and that is when he agreed to move us to a different room. All of this back and forth was about an hour.... The actual stay was pleasant however the “steakhouse” was always fully committed yet it was 3/4 empty. Additionally, on the last day of our trip (Friday) the staff had numerous activities going on for the guests, none of which were offered to the people who arrived earlier in the week (Monday). I found that to be a little annoying. Additionally they had a “welcome drink” set up for arriving guests only.
I liked that they renovated the place. I did not like how my two queen beds were pushed together to make one big bed. The food in EVERY restaurant was just horrible as well as the alcohol . The place seemed very low class for the price we paid to stay there which was unfortunate.
We liked that there were NO kids, the friendliness of the staff & the fact there were no extra charges!
Entertainment was very bad , Liqiuor was the cheap stuff . excellent food and staff . only had dj by pool 12 - 3
Many staff members were rude, booked a king room but was given two beds pushed together, coffee bar doesn’t open until 10am, many restaurants closed or very difficult to get into if they happen to be open. Food at buffet not very good especially when you have to eat there several nights because no other options available. I would not recommend this holtel and would never go back.
This is our 4th time there but first since remodel. We love this place and staff and service is awesome. Only 2 suggestions are we were disappointed that there was no conch at buffet, which we used to enjoy fried and in salad on daily basis. We were told it is only offered on Friday, Bahamian night but we left on Friday. Also signup for restaurants used to be in morning in lobby area for that evening and next evening. That's changed and we didn't like new system. You could still do it over by coffee bar in lobby. Everything else was great.
Riu Palace Paradise Island All Inclusive - Adults Only places you next to Cabbage Beach and a short stroll from other popular sights like Versailles Gardens. This 379-room, 4-star property welcomes guests with 2 outdoor pools, 5 restaurants, and free in-room WiFi.
Free buffet breakfast is served each morning from 7 AM to 10:30 AM. Enjoy dining at Atlantic, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
All 379 air-conditioned rooms feature minibars, coffee makers, and free bottled water. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and slippers. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Renovated in 2017, Riu Palace Paradise Island All Inclusive - Adults Only offers 2 outdoor pools, a health club, and a spa tub. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and coffee/tea in a common area.
No room service. Asked for silverware to eat leftovers they didn't not have any and told us its no way to get it. Very small variety of food and the same thing everyday. Salmon was the only good thing.
Felt comfortable, bleach clean smell, sanitizer everywhere...Very clean, very nice employees, although one restaurant was open, they sort of consolidated menus for variety and food was very good overall. We expected room service and liquor dispensers in the room, however a lot of things was not present or available and i feel they used “covid” as a copout. The air units in the room were set were i had to call maintenance to adjust temperature, the first night we couldn’t drop the air and it was very hot. Personally room service and liquor dispensers would have cut down on contact and communal gatherings and they could have just bleached the dispenser spouts at checkout and kept food wrapped from kitchen to room. You can get food to go but no microwave in room and minibars were not stocked. Water was beautiful, pool was nice, swim up bar closed, people did not social distance in swim up pool. Their Beach and all beaches were closed for their independence day by government because he felt locals would not social distance. That was a damper but understood especially considering many locals checked into the resort to go to beach and party prior to Riu beach being closed. Food service became very slow after 2 days and staff seemed very confused and did not have a functioning restaurant system for orders. Initially buffet was refused but setup when locals checked in. We Made the best of trip, it was still enjoyable Was still glad to travel safely.
Dear Keniese, Thank you for staying with us and for sharing your experience! We want all our guests to have a clean, safe and comfortable stay, therefore it is very nice to read that we accomplished with that during your vacation. However we regret that some aspects brought down your overall experience. Please rest assured that all the restrictions meets each country’s hygiene requirements and has been implemented to safeguard our guests and employees. Hopefully we will have the chance to welcome you back again under other circumstances in a close future. With our best wishes we remain, Hotel Riu Palace Paradise Island Online Reputation Manager
Well we got charged for 4 restaurants but only one was open the entire time, so we only had one choice of restaurant to eat at and we didn’t get no refund or credit
Dear Anwoine, Let us show you our sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our Hotel. We regret to learn your experience with us was not what you had in mind. On our website we inform our guests that given the new situation caused by Covid-19, in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities that differ from what is described on the website. Please accept our apology for any inconveniences caused and at the same time we hope for your understanding that all the precaution taken, is to protect our guests and employees. We would love to welcome you back for a more pleasant stay. Kind regards, Hotel Riu Palace Paradise Island Online Reputation Manager
Location was perfect. All staff were phenomenal except for the towel guy(s). If anybody hates their job it’s certainly them. It’s not that hard to smile, even if you don’t mean it. Additionally we had to call 3 times to have our toilet in-clogged. And the wait for the restaurants was ridiculous for food that was downright terrible. My shrimp was so limp it was unpalatable and my fish filet was so tough it needed to be cut through with a knife. Also there is a terrible musty smell coming from the calypso bar/ gym area which is very pungent.
Dear guest, Thank you for sharing your thoughts after your stay at our hotel. We regret that your experience was not a perfect one due to the mentioned inconveniences. We always strive to make our guests happy during their stay and we are concerned by your comments on our team. Please be assured that their intention was to make you feel well-attended. Moreover, we would like to inform you that our staff works on a daily basis to keep our facilities clean and well maintained. On another hand, we are delighted that our location was convenient to you! We will make sure to share your feedback with our Management Team for a proper follow up. We look forward to welcoming you back and provide a more positive impression. Cordially, Hotel Riu Palace Paradise Island Online Reputation Manager
Everything was very good the hotel staff very friendly
Loved the Palace and the staff !! Food was excellent. I could have done without the standing in line for the specialty restaurants,very loud but other than that it was wonderful !!
The staff was outstanding - courteous, friendly and always helpful. Everything was great for celebration of our 25th wedding anniversary.
We were so excited to arrive in the Bahamas! Upon arrival, we were checked in and headed up to our room. No offer to take our bags was ever made, I can get over that. Once we walked into our room, we were blasted in the face with fumes from heavy cleaning products and the furniture and floor had streaks all over it. Then I headed to the balcony to see my ocean view and was promptly greeted by a concrete garage top with a small view of water. The cherry on top was heading into the bathroom and being greeted by red “paint splatter” all over the mirror. Looked like someone was killed in there. Being that I spent a good deal of money on this vacation, I was not happy at that point. I went downstairs back to the lobby and explained to the front desk that room was not acceptable. After a back and forth and the representative trying to tell me that it was normal and they would clean the mirror, I let him know that we weren’t getting to an acceptable outcome and that is when he agreed to move us to a different room. All of this back and forth was about an hour.... The actual stay was pleasant however the “steakhouse” was always fully committed yet it was 3/4 empty. Additionally, on the last day of our trip (Friday) the staff had numerous activities going on for the guests, none of which were offered to the people who arrived earlier in the week (Monday). I found that to be a little annoying. Additionally they had a “welcome drink” set up for arriving guests only.
I liked that they renovated the place. I did not like how my two queen beds were pushed together to make one big bed. The food in EVERY restaurant was just horrible as well as the alcohol . The place seemed very low class for the price we paid to stay there which was unfortunate.
Dear Dominique, Many thanks for staying with us and sharing your valuable feedback. We regret that we were not able to provide you with room service during this visit due to the implemented precautions to safeguard our guests and employees. Hopefully next time we are able to provide you with an authentic RIU experience. With our best wishes we remain, Hotel Riu Palace Paradise Island Online Reputation Manager