The room was spotless, and I really appreciated being up on the 16th floor! It provided fabulous general city skyline views (not iconic buildings)! The building was secure (room key needed in the lifts, etc). The room facilities were great, soft linens and shower room toiletries were good quality.
I had to request an alternative duvet as the first was very thin and I'd been cold (unable to sleep) my first night. This was replaced without question for a really superior one.
The check-in machine didn't recognise my previous online check-in and couldn't take my deposit payment, both of which were significant annoyances to the weary traveller, but soon resolved by staff.
I didn't eat in the restaurant, but used the lounge and terrace areas for complimentary tea/coffee (no breakfast tea in the rooms, but some milk on arrival).
A fantastic stay overall, I will definitely be staying here again.