4/10 Poor
Kathleen
Traveled with partner
Mar 7, 2025
Liked: Staff & service
Disliked: Amenities
This street and hotel is undergoing construction so it was quite noisy. We booked one night and I did eventually sleep fine although the walls were thin and I could hear people above and below me with their toilet flushes and showers. My WiFi did not function at all and there was no television service despite being advertised that both would be available. We did ask the front desk and were told that their antennas were not working so we would not have reception. The next morning upon checking out, the reception desk acted surprised at this. I also told reception that my bedside lamp bulb needed replacing as it did not work (I wanted to read since there was no TV). We also had an huge window in the bathroom (small one in the bedroom) that was a struggle to lock and I HAD to lock it because of all the scaffolding outside the window. Plus, taking a shower in front of that big (albeit tempered) glass made me feel like I was in a fishbowl. All sheets and towels were clean and the staff was pleasant. The hotel carpeting really needs to be removed (I don’t know why hotels insist on carpeting. It’s easily stained and for allergies, it’s not ideal) and the big stain on the reception couch should have been my warning. No offer of compensation was given but I will email the hotel directly about it as the reception may not have been permitted to do that. At this moment, I would not recommend staying here despite it’s super location to the Earls Court tube station.
Kathleen
Stayed 1 night in Mar 2025