Best Western Swiss Cottage Hotel3.0 out of 5.0
Recent guest reviews
Certainly a hidden gem. My family still speaks of how we fell in love with the Swiss Village area. Hotel is a pleasant surprise and well priced for a 5 night stay. Larger rooms than in town , perfect for group of four. Good breakfast bar at reasonable price. Tube station is a block away . which is the center of town, with a movie theatre, the pub, food trucks and a theatre with excellent plays and a nice food and bar area. You can walk to a Marriott down the street with several restaurants ,a grocery store and gym spa facility nearby.
We stayed to attend a family wedding great location by the tube lovely area staff really helpful breakfast really tasty room sufficient and clean There's is a lovely outside garden terrace Will definitely stay again
We enjoyed our time in Swiss Cottage during May. Excellent location, and historically interesting hotel. Within a few paces of Swiss Cottage tube station, a shortish walk to Belsize Park and Hampstead Heath.
We stayed here for 4 nights. It is a great hotel and very well situated. Erika on reception is excellent. She spent time going over maps and printing out information for me. The hotel is 2 seconds from the jubilee line which I found easy to follow. The Hampstead Theater is also 2 seconds away so we went on Saturday night. We were also near the Odeon picture theater so we saw a movie. The breakfast staff at the hotel were very attentive. One complaint was the cleaning. Not up to scratch and one day didn't replace the toiletries. Overall we enjoyed our stay. Oh and the room we had was very spacious.
During our stay at this hotel we've had problems with hot water in our rooms. When we tried to report it to receptionist Ian Jackman all we've received was extremely rude response in line with "if you don't like it here, just move to another hotel". When we asked if we could speak to manager, he said he is manager and owner of this hotel. Later we found out that manager of Best Western Swiss Cottage is Christian Holfve, sent him a complaint, but never heard back which shows total lack of care for hotel's client by it's management. We were forced to move to Mariott Regents Park just down the road, where we have been treated nicely. If you enjoy being shouted at for having no hot water in your room then Best Western Swiss Cottage is hotel for you, but you want nice stay I'd suggest you take your business somewhere where it'll be appreciated.
Myself and my sister stayed here as we were going to a concert at The Roundhouse (Chalk Farm). The Hotel is very nice in an ideal location, in a nice tree lined quiet road. If arriving on the underground, check directions as soon as leaving the exit, as there are different exits and the hotel really is 2-3mins walk. Our room was a nice size and everything very clean and well kept. Chalk Farm is a 5 min bus ride. Next day, we got the underground to the The Embankment which took no time. Great location for visiting London. I would highly recommend.
My friend and I sometimes meet at the hotel's bar for a chat because I live nearby and I stayed at this hotel in the past few times. Bar staff was polite as usual. I have ordered soft drink and my friend had Starbucks coffee cup with her which she left on the table. Staff member Ian (on photo) was very rude and asked us to leave. He threatened and abused us verbally, taking our belongings (flowers) and taking them to reception for no apparent reason. We had to leave as this is not the kind of usual welcome we used getting from the staff of Best Western. We shall file proper complaint with Best Western Swiss Cottage general manager and Best Western main office. This kind of people must not work in hospitality industry in general and in Best Western network in particular. My friend and I stayed at this hotel in the past and always loved it's rooms and services. Unfortunately, this Ian person (he refused to tell us full name and started to hide his face behind his phone when we tried to take his photo) is letting down a wonderful establishment. We shall not return to this hotel neither for overnight stay nor for a bar until this person works there.
The hotel is conveniently located a few minutes’ walk from the Swiss Cottage tube station, and is therefore ideal for a visit to London. The hotel is clean and well kept. The staff are courteous and helpful. Beds are good, and I slept well. Breakfast was good. A reasonable selection of warm and cold dishes. As the hotel is not on a busy road, so it is quiet. The only “noise” was the birds singing. Many restaurants nearby. The only down side was the WIFI. I am an IT specialist, and had severe problems trying to get connected. It must be a nightmare for an average user. Having to confirm the connection every time you access the network is crazy.
My other son is at The Royal London Hospital, Hampstead Heath, he is very ill. We stayed at above hotel for 3 days and 2 nights. My wife and I had a double room that was very small also bathroom the size of a cupboard, and the sink waste (plughole) was broken. Had to run COLD TAP for along time to get cold water, it was always warm. The other single room that my son had, had a bigger bathroom. Breakfast was good. But will not be rushing back to this hotel.
It has taken a year for me to have the courage to return here after the room I had for £100 was the size of a cupboard and management were rude. This time round my room was upgraded as I'm a diamond select member. My welcome gift was the worse I've ever had.....a can of lemonade!. This week I've spent £500 in best western hotels and a can of fizzy drink flags up that loyalty! I find the best western loyalty scheme very difficult to understand. Still the staff are friendly, polite., room clean and comfortable. Its near the tube and the odeon cinema. Much better stay this time...but £100 is rather over priced! Stuart Jarvis
- Close to London Zoo
- Free WiFi in rooms and public areas
Located in Camden within a mile (2 km) of London Zoo, Best Western Swiss Cottage Hotel is within 2 miles (3 km) of other popular sights such as Lord's Cricket Ground. This 59-room, 3-star hotel welcomes guests with conveniences like a bar/lounge and free in-room WiFi. It's in central London and also close to Royal Albert Hall and Madame Tussaud's Wax Museum.
Start your day off with English breakfast, available for a fee. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Best Western Swiss Cottage Hotel's 59 rooms provide coffee makers, phones, and desks. Guests can enjoy TVs and stay connected with free WiFi. Rooms also include hair dryers.
Best Western Swiss Cottage Hotel features free WiFi in public areas and a porter/bellhop. A multilingual staff is on hand to assist with luggage storage and securing valuables.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 632 reviews