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The Westin Michigan Avenue Chicago

4.5 star property
Luxury hotel with a full-service spa, steps from Michigan Avenue

Choose dates to view prices

Photo gallery for The Westin Michigan Avenue Chicago

View from property
Restaurant
Room, 2 Double Beds, Lake View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Lobby lounge
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
909 North Michigan Ave, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Water Tower Place
    ‪2 min walk‬
  • Place, 875 North Michigan Avenue
    ‪2 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed

8.4 out of 10
Very good
(93 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds

9.0 out of 10
Wonderful
(74 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(19 reviews)
  • 395 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds

7.8 out of 10
Good
(22 reviews)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Corner

Room, 2 Double Beds, Corner | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Corner

9.0 out of 10
Wonderful
(7 reviews)
  • 395 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View

View from room

Room, 1 King Bed, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial lake view
  • 395 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lake View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Lake View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial lake view
  • 395 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed

  • Partial lake view
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio Suite, 1 King Bed

  • 550 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 Bedroom

  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed (Hearing Accessible)

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio Suite, 1 King Bed

  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Double Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Lake View (Hearing Accessible)

  • Sleeps 4
  • 2 Double Beds

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Chicago

Located in Downtown Chicago, The Westin Michigan Avenue Chicago is adjacent to Michigan Avenue and within a 5-minute walk of other popular sights like State Street. This 752-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, a 24-hour gym, and a 24-hour business center.

What's nearby

  • Michigan Avenue - 1 min walk - 0.1 miles
  • Water Tower Place - 2 min walk - 0.1 miles
  • 875 North Michigan Avenue - 2 min walk - 0.1 miles
  • 360 CHICAGO - 2 min walk - 0.1 miles
  • Northwestern Memorial Hospital - 5 min walk - 0.3 miles

Getting around

  • Chicago Van Buren Street Station - 3 min drive
  • Chicago Station (Red Line) - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 41 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬2 min walk
  • ‪Millennium Knickerbocker Lobby Bar - ‬2 min walk
  • ‪Cloudbar • 360 Chi•Ca•Go - ‬1 min walk
  • ‪Aster Hall - ‬1 min walk
  • ‪Doc B's Fresh Kitchen - ‬2 min walk

About this property

The Westin Michigan Avenue Chicago

Luxury hotel with a full-service spa, steps from Michigan Avenue
Guests staying at The Westin Michigan Avenue Chicago enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 79 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.
55-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with WiFi and wired internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are other standard amenities. Housekeeping is available once per stay.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body scrubs. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 79 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 30 for adults and USD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 909 North

Things to do

  • 24-hour gym
  • Full-service spa
  • Shopping
  • TV in common areas

Family friendly

  • DVD player
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20 meeting rooms
  • 24-hour business center
  • 36,820 square feet of conference space

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 27 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • DVD player
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total (50 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 40 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 30 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 19.95 per day (rates may vary)
  • Covered valet parking fee: USD 79 per day
  • Late check-out fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 40 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Chicago Avenue
Westin Michigan
Westin Michigan Avenue Chicago
Westin Michigan Hotel
Westin Michigan Hotel Chicago Avenue
Westin Michigan Avenue Chicago Hotel
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Chicago
Westin Michigan Ave Hotel Chicago
Chicago Westin
The Westin Michigan Avenue Chicago Hotel
The Westin Michigan Avenue Chicago Chicago
The Westin Michigan Avenue Chicago Hotel Chicago

Frequently asked questions

Are free cancellation options available at The Westin Michigan Avenue Chicago?

The Westin Michigan Avenue Chicago provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at The Westin Michigan Avenue Chicago?

As of Feb 10, 2026, prices found for a 1-night stay for 2 adults at The Westin Michigan Avenue Chicago on Feb 15, 2026 start from $127.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to The Westin Michigan Avenue Chicago?

This hotel is situated in Downtown Chicago, just steps from Michigan Avenue, and within a 10-minute walk of Lake Michigan and State Street. You'll also find Chicago Riverwalk and Millennium Park within a short drive.

Will I be able to park at The Westin Michigan Avenue Chicago?

Yes, covered valet parking is offered for USD 79 per day.

Is there a spa at The Westin Michigan Avenue Chicago?

There is a full-service spa available for guests to enjoy and services include facials, body scrubs, and massages.

Does The Westin Michigan Avenue Chicago include a casino?

No, The Westin Michigan Avenue Chicago doesn't have a casino.

Will I find an indoor pool at The Westin Michigan Avenue Chicago?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Westin Michigan Avenue Chicago?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at The Westin Michigan Avenue Chicago?

No, there isn't a spa tub at this hotel.

Does The Westin Michigan Avenue Chicago have a restaurant that serves breakfast?

Yes, The Westin Michigan Avenue Chicago serves a cooked-to-order breakfast for a surcharge each morning at 909 North.

Will The Westin Michigan Avenue Chicago allow pets to stay for free?

Yes, dogs can stay for free at The Westin Michigan Avenue Chicago.

Are there connecting rooms at The Westin Michigan Avenue Chicago?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from The Westin Michigan Avenue Chicago?

The closest major airport to The Westin Michigan Avenue Chicago is Chicago Midway Airport (MDW), which is 13.9 mi away (35 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 18.4 mi away (41-minute drive).

Are there rooms with balconies that I can book at The Westin Michigan Avenue Chicago?

No, at The Westin Michigan Avenue Chicago, there aren't any guestrooms that list a balcony.

Does The Westin Michigan Avenue Chicago offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at The Westin Michigan Avenue Chicago.

The Westin Michigan Avenue Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 702 out of 1105 reviews
Rating 8 - Good. 240 out of 1105 reviews
Rating 6 - Okay. 90 out of 1105 reviews
Rating 4 - Poor. 37 out of 1105 reviews
Rating 2 - Terrible. 36 out of 1105 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Yusuf Taher

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Aug 2025

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here a couple times, always very nice. Staff is great, nice bar scene, close to everything on Michigan Ave.
Stayed 2 nights in Dec 2025

8/10 Good

Hamod, EAST HILLS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities
Loved it! Fabulous room. Amaaaaazing view. Perfect stay.
Stayed 4 nights in Oct 2025

6/10 Okay

James

Stayed 3 nights in Oct 2025

10/10 Excellent

Julie, Littleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip! Will stay again.
Stayed 4 nights in Oct 2025

4/10 Poor

Kelly

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Started at Westin since my experience was always this was a higher end hotel. This hotel was tires. Dates, tires and just gross inside. Old tile, 90s decor and generally just not nice. Room service consisted of bringing food in paper bags. Just not worth the money.
Stayed 1 night in Oct 2025

10/10 Excellent

william, Tampa

Liked: Cleanliness, property conditions & facilities
location to everything
Stayed 4 nights in Oct 2025

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Christopher

Stayed 1 night in Oct 2025

10/10 Excellent

John, Edmonton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff all around. I will return.
Stayed 3 nights in Oct 2025

4/10 Poor

Jane

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only reason to stay here is the location but there are plenty of other hotels around this location as well. The staff on the whole were very pleasant but some members were downright rude. The hotel is in dire need of a refurb and for the price per night, it is really difficult to justify staying here. We were overcharged so check your bill for double taxes and double resort fees - beware! The hotel charges $25 per day on top of charging you to stay there. We were given access to a Club Lounge as we were staying for 7 nights and had nothing included other than the room, but honestly the lounge is not somewhere you’d want to eat breakfast, drink the coffee or spend any time. Some of the staff there are absolutely lovely though. The rooms have literally no creature comforts in them. Empty fridge, coffee machine but no milk, no spoons and just paper cups, there’s also no vanity kit just soap in the bathroom…. Also a seemingly small thing but every guest remarked how annoying the lifts are! Everyone has to race to one tiny touch pad in the corner of the lift to input their floor before it shoots up. When you have 8 people in a lift it’s just frustrating. Overall I’d say this is a poor experience from the Westin. Most of the staff are trying their hardest to give guests a nice experience but the hotel is so old and tired and the Westin appears to have cut costs on some basic comforts you expect from a top hotel - especially one that charges us over $3,000 for one week!!
Stayed 7 nights in Oct 2025

10/10 Excellent

Bobby

Stayed 3 nights in Oct 2025

8/10 Good

adam

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel in great location, would stay again
Stayed 4 nights in Oct 2025

10/10 Excellent

jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is EXCELLENT. But don’t consider the hotel for breakfast lunch or dinner
Stayed 6 nights in Oct 2025

10/10 Excellent

Wade

Liked: Cleanliness, staff & service
The hotel was great! Location was ideal and our room was spacious.
Stayed 4 nights in Oct 2025

10/10 Excellent

Krista

Stayed 7 nights in Oct 2025

10/10 Excellent

Brian

Stayed 4 nights in Oct 2025

4/10 Poor

Miguel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel needs a renovation to be charging those prices as if it was a brand new Westin Hotel.
Stayed 4 nights in Oct 2025

8/10 Good

LUPE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Ngodoo

Stayed 5 nights in Oct 2025

6/10 Okay

Nina

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
There was a stain on our comforter and we let them know and put it outside. It was never replaced even when they “cleaned” the room. When they “cleaned” the room the bed was not remade just blankets straightened and pillows on the floor. The air conditioner didn’t stay on so it was warm and stuffy in the room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Munnal Sohail, Dublin

Stayed 2 nights in Oct 2025

4/10 Poor

Jasmine

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Coming from Canada, we expected our 6 nights stay in the Chicago Magnificent Mile Westin to be equally good, if not better—but it felt only a notch above a motel. The hallways had an unpleasant odor, unclean, smelly carpeting, and clearly needed upgrading. Basic amenities like a tea kettle was missing, cofee machine was located in the washroom (!), and housekeeping service was inattentive. The toiletries were of poor quality, and despite our room overlooking rooftops, it was priced the same as rooms with much better views. Overall, a disappointing experience that didn’t live up to the Westin name.
Stayed 6 nights in Sep 2025

6/10 Okay

Gisella

Stayed 3 nights in Sep 2025

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