Hotel Riu Palace Peninsula - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

5 outdoor pools, pool umbrellas, sun loungers

7 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Minibar, in-room safe, blackout drapes, iron/ironing board

Overview
Rooms
Location
Policies

Popular amenities

Explore the area

Blvd Kukulkan, Km 5.5 Lote 6-C, Zona Hotelera, Cancun, QROO, 77500

Langosta Beach
‪8 min walk‬
Tortuga Beach
‪9 min walk‬
Playa Tortugas
‪3 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪29 min drive‬

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Room options

Suite, Jetted Tub, Ocean View (Villa - U)

Wonderful

646 sq ft
Sleeps 2
1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa - U)

Wonderful

441 sq ft
Sleeps 2
1 King Bed

Junior Suite, Ocean View (E)

Very good

431 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (E)

Exceptional

431 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (M)

753 sq ft
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Superior, U)

Excellent

431 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

Exceptional

753 sq ft
Sleeps 2
1 King Bed

Junior Suite (L)

Exceptional

431 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (Villa | B2C-CA)

Sleeps 2
1 King Bed

Junior Suite (C)

Very good

Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

Sleeps 4
1 King Bed

Suite, Jetted Tub, Ocean View (C)

Sleeps 2
1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa | C)

Sleeps 2
1 King Bed

Junior Suite, Ocean View (Superior | C)

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (C)

Good

Sleeps 8
4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms, Ocean View (C)

Very good

Sleeps 8
2 King Beds

Junior Suite, Sea View (Superior, M)

431 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (Villa | C)

Exceptional

Sleeps 2
1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | L)

Sleeps 6
2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub (Villa | C)

Very good

Sleeps 2
1 King Bed

Junior Suite, Sea View (M)

Exceptional

431 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | C)

Sleeps 6
4 Double Beds OR 2 King Beds

Junior Suite, Ocean View (L)

Exceptional

431 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (M)

Exceptional

431 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (Superior | B2C-US)

Sleeps 6
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

Good

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

Sleeps 8
1 King Bed

Junior Suite, Jetted Tub (Villa | B2C-US)

441 sq ft
Sleeps 2
1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | B2C-CA)

Sleeps 6
4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Ocean View (Superior | U)

Exceptional

Sleeps 6
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Sleeps 8
1 King Bed

Junior Suite, Ocean View (Superior | B2C-CA)

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms (B2C-US)

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

Sleeps 4
1 King Bed

Junior Suite, Jetted Tub (Villa | B2C-CA)

Sleeps 2
1 King Bed

Junior Suite, Ocean View (U)

Very good

431 sq ft
Sleeps 4
1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Sleeps 8
2 King Beds

Junior Suite, Jetted Tub, Ocean View (Villa, B2C-US)

646 sq ft
Sleeps 2
1 King Bed

Junior Suite (B2C-CA)

Sleeps 4
1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (Villa | B2C-US)

646 sq ft
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Superior, B2C-US)

434 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa | B2C-CA)

Sleeps 2
1 King Bed

Junior Suite (U)

Excellent

431 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (SUMZ / B2C)

431 sq ft
Sleeps 2
1 King Bed

Junior Suite (B2C-US)

431 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

Sleeps 2
1 King Bed

Junior Suite, Ocean View (SJMB / B2C)

429 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

Sleeps 8
4 Double Beds OR 2 King Beds

Suite, Jetted Tub, Ocean View (L)

753 sq ft
Sleeps 2
1 King Bed

Villa, Hot Tub, Ocean View (Suite, L)

646 sq ft
Sleeps 2
1 King Bed

Villa, Jetted Tub, Sea View (Suite, M)

753 sq ft
Sleeps 2
1 King Bed

Junior Suite, Jetted Tub, Sea View (Villa, M)

441 sq ft
Sleeps 2
1 King Bed

Junior Suite, Jetted Tub (Villa, M)

441 sq ft
Sleeps 2
1 King Bed

Junior Suite, Jetted Tub (Villa | E)

441 sq ft
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Superior, L)

Exceptional

431 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub (Villa | U)

Very good

441 sq ft
Sleeps 2
1 King Bed

Junior Villa, Jetted Tub (Suite, L)

Very good

441 sq ft
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Villas, E)

441 sq ft
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Superior, E)

431 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Villa, Jetted Tub, Ocean View (Suite, L)

441 sq ft
Sleeps 2
1 King Bed

Double Suite Deluxe with Sea View

Sea view
Sleeps 2
1 King Bed

Double Suite Deluxe

Sleeps 2

Room Superior with Sea View

Sea view
Sleeps 3
1 King Bed and 1 Double Bed

Suite Deluxe with Sea View

Sea view
Sleeps 2
1 King Bed

Villa Junior with Garden View

Sleeps 2
1 King Bed

Suite Deluxe with Sea View

Sea view
Sleeps 2
1 King Bed

Suite Junior

Sleeps 4
2 Double Beds

Suite Junior

Sleeps 4
2 Double Beds

Double Suite Deluxe

Sleeps 2
1 King Bed

Suite Junior with Sea View

Sea view
Sleeps 4
2 Double Beds

Suite Junior

Sleeps 2
1 King Bed

Suite Junior

Sleeps 4
2 Double Beds

Suite Junior with Sea View

Sea view
Sleeps 4
2 Double Beds

Room Superior with Sea View

Sea view
Sleeps 3
2 Double Beds

Suite Junior with Sea View

Very good

Sea view
Sleeps 4
2 Double Beds

Room Superior with Sea View

Sea view
Sleeps 3
2 Double Beds

Suite Junior

Sleeps 2

Villa Deluxe with Sea View

Sea view
Sleeps 2
1 King Bed

Villa Junior with Sea View

Sea view
Sleeps 2
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera, Hotel Riu Palace Peninsula - All Inclusive is within a 10-minute walk of popular sights such as Langosta Beach and Tortuga Beach. This 562-room, 4-star property has 5 outdoor pools along with a full-service spa and 7 restaurants.

What's nearby

Langosta Beach - 8 min walk - 0.5 miles
Tortuga Beach - 9 min walk - 0.5 miles
Playa Tortugas - 3 min drive - 1.6 miles
Cancun Convention Center - 4 min drive - 2.6 miles
La Isla Shopping Mall - 10 min drive - 4.8 miles

Getting around

Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

‪Breakfast - ‬4 min walk
‪Venecia - ‬6 min walk
‪Las Olas - ‬7 min walk
‪RIU Caribe Pizzeria - ‬4 min walk
‪Swim-up Bar - ‬3 min walk

About this property

Hotel Riu Palace Peninsula - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools

Guests of Hotel Riu Palace Peninsula - All Inclusive have access to a full-service spa, 5 outdoor pools, and a gym. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a steam room, free WiFi in public areas, and a hot tub.

Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Balconies, sitting areas, and minibars are also standard. Housekeeping is available on request.

5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

4 outdoor pools, pool umbrellas, sun loungers

Pool
Breakfast included
All inclusive
Spa

$247 nightly

Aug 24 - Aug 25

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Limo/town car service
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
5 bars/lounges
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Isla Mujeres
Kabuki
Krystal
Las Olas
Tamales

Things to do

18-hole adjacent golf course
5 outdoor pools
Beach volleyball
Bicycle storage
Billiards/pool table
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Kayaking
Playground
Shopping
Steam room
TV in common areas
Windsurfing

Family friendly

5 outdoor pools
Babysitting (surcharge)
Free children's club
Grocery/convenience store
Laundry facilities
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Manicures/pedicures
Spa open daily
Spa treatment rooms
Steam room

Accessibility

No elevator

1 building
100% renewable energy
17 floors
Art Deco architecture
Built in 2012
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Separate bathtub and shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Connecting rooms available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The minimum check-in age for Spring Break is 21 years old.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Palace Peninsula Riu

Peninsula Palace

Peninsula Riu

Riu Palace Peninsula

Riu Palace Peninsula All Inclusive

Riu Palace Peninsula All Inclusive Cancun

Riu Palace Peninsula Cancun

Riu Peninsula

Riu Peninsula All Inclusive

Riu Peninsula Palace

Riu Palace Peninsula All Inclusive All-inclusive property Cancun

Riu Palace Peninsula All Inclusive All-inclusive property

Riu Peninsula Inclusive inclu

Frequently asked questions

Can I book all-inclusive rates at Hotel Riu Palace Peninsula - All Inclusive?

Hotel Riu Palace Peninsula - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include scuba lessons, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Palace Peninsula - All Inclusive?

As of Aug 4, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Peninsula - All Inclusive on Sep 1, 2025 start from $266.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Riu Palace Peninsula - All Inclusive?

Hotel Riu Palace Peninsula - All Inclusive offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What is there to do near Hotel Riu Palace Peninsula - All Inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of Langosta Beach and Tortuga Beach. You'll also find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Is parking available on site at Hotel Riu Palace Peninsula - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Hotel Riu Palace Peninsula - All Inclusive?

Renova Spa is the property's spa and services include beach massages, couples treatments, and body wraps.

Does Hotel Riu Palace Peninsula - All Inclusive include a casino?

No, Hotel Riu Palace Peninsula - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Peninsula - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Hotel Riu Palace Peninsula - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 5 outdoor pools, a poolside bar, and 7 restaurants.

Are there hot tubs at Hotel Riu Palace Peninsula - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Peninsula - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hotel Riu Palace Peninsula - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Peninsula - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Peninsula - All Inclusive.

Does Hotel Riu Palace Peninsula - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How far is the airport from Hotel Riu Palace Peninsula - All Inclusive?

The closest major airport to Hotel Riu Palace Peninsula - All Inclusive is Cancun Intl. Airport (CUN), which is 15.1 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Peninsula - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Peninsula - All Inclusive comes with a balcony with some featuring ocean views.

Does Hotel Riu Palace Peninsula - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Riu Palace Peninsula - All Inclusive.

Hotel Riu Palace Peninsula - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Diana

Traveled with family

Aug 3, 2025

Liked: Amenities

Very nice resort

Stayed 4 nights in Jul 2025

10/10 Excellent

Gloria

Traveled with family

Jul 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was amazing!!

Stayed 7 nights in Jul 2025

10/10 Excellent

Tatyana

Traveled with family and small children

Jul 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved our stay at Riu. The property, the amenities and food were great. Our major complaint was about entertainment during a day and evening shows. We definitely felt they could have offered better activities and shows.

Stayed 7 nights in Mar 2025

10/10 Excellent

Kaylynn

Traveled with family

Jul 15, 2025

Liked: Cleanliness, amenities

Went to party and definitely got that. You cannot beat the location right next to the RUI party. So much fun. Guzman at the pool party was beyond great !

Stayed 5 nights in Jul 2025

10/10 Excellent

Guillermo

Jul 11, 2025

Stayed 6 nights in Jul 2025

10/10 Excellent

Rosa Ruth

Jul 11, 2025

Stayed 5 nights in Jun 2025

10/10 Excellent

Oleksandr

Jul 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Grrat location, well maintained, great food options and entertainment. Sadly, on beginning we've been on the floor, where active loud construction was present, but we're offered a free upgrade to move to the upper floor away from that. Appreciate that.

Stayed 6 nights in Jun 2025

10/10 Excellent

Travis Allan

Traveled with partner

Jul 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I’d recommend it to anyone!

Stayed 4 nights in Jun 2025

10/10 Excellent

Bruce

Traveled with partner

Jul 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Thank you

Stayed 3 nights in Jun 2025

10/10 Excellent

araceli

Jun 26, 2025

Stayed 3 nights in Jun 2025

4/10 Poor

Angela Cesilia

Traveled with family and small children, Traveled with family

Jun 16, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

When you first walk in, you think you're going to be staying at this beautiful resort, but no. The rooms are very hot, and the AC doesn't work properly—the walls in the rooms are filthy. The beds are very uncomfortable. I would never recommend this resort to anyone.

Stayed 4 nights in Jun 2025

2/10 Terrible

Jennifer Leann

Traveled with family

Jun 15, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel was awful.. Not worth the price tag that they charge.. the rooms were dirty and very old, the A/C didn’t work even after maintenance came to review it. The beds were hard and lumpy..

Stayed 4 nights in Jun 2025

10/10 Excellent

Pooja

Jun 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jun 2025

10/10 Excellent

Vilma

Traveled with family and small children, Traveled with family

Jun 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Customer service is Excellent I will recommend to customer

Stayed 5 nights in May 2025

10/10 Excellent

Sheela

Traveled with family

May 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay

Stayed 3 nights in May 2025

10/10 Excellent

Brunilda

Traveled with partner

May 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing, service amazing food beautiful views

Stayed 4 nights in May 2025

10/10 Excellent

Amila

May 22, 2025

Stayed 7 nights in May 2025

10/10 Excellent

Rogers Hans Meza

May 16, 2025

Stayed 4 nights in May 2025

2/10 Terrible

ANTONIO

Traveled with family

May 9, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Review of My Stay at Riu Palace in Cancun I recently stayed at this hotel and feel compelled to share both the positives and areas that could use serious improvement. Let me begin with the good: the staff was consistently friendly and helpful, always willing to assist with a smile. The food quality exceeded expectations, with a solid variety and good taste throughout the restaurants. However, several aspects were disappointing, especially considering this is a 562-room resort. The gym is ridiculously small, poorly equipped, with barely any cardio machines—completely insufficient for a hotel of this size. The beach area is also extremely limited, almost an afterthought. Architecturally, the hotel lacks warmth or inspiration. It relies entirely on rigid square and rectangular shapes, which give off a cold, corporate vibe. The color scheme is even worse, dominated by a harsh purple and white combination that feels out of place in a Caribbean paradise. What truly detracts from the experience is the overall atmosphere. Instead of offering a relaxing, tropical ambiance that matches the location, the hotel feels like a bustling urban megastructure, noisy and overly dynamic. It lacks the soothing, refreshing energy that one expects in a beach resort. I’ve stayed at other Riu Palace properties—the one in Los Cabos remains the best by far. I can only hope that this Cancun property is the exception, and that the brand hasn’t begun to drop in overall quality.

Stayed 4 nights in Apr 2025