Staff was absolutely friendly and accommodating and we will be back!
Very nice hotel. The Deck restaurant had delicious food and awesome service. The check in and out was super quick. Jose at the Concierge was very pleasant and helpful with any questions.
Good room service and pretty close to the airport. Great location! There’s a hotel shuttle bus picking you up from the airport to the hotel. Very convenient.
Liked location, restaurant and rooms, and water view plus friendly and helpful staff
The room’s toilet has pee and sting on it! The manager lied that they didn’t have another room for us!
liked the location, did not like the restaurant menu or prices
The hotel was nice and clean but sort of forgettable. Nothing special. The staff was very nice and professional. The location was close to the airport with a free shuttle. Ok if you’re only planning an overnight stay in Vancouver, but I would definitely recommend a different location if you want to see the city or any attractions as the hotel feels cut off from everything else.
Loved the marina view and restaurant. Looking forward to my next stay here as it is extremely convenient to both the airport and the casino.
Nice hotel close to the airport. Our stay was pleasant. It is about 20 minutes from downtown Vancouver.
The hotel has limited choices for restaurants which can be a negative. However, guests can easily take the Sky Train to the waterfront.
Convenient shuttle to the airport and skyrail. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sadly this is a run down hotel that hasn’t been maintained very well. Serious neglect by management which has deteriorated the hotel. Hallways had not been vacuumed in months. Dust covering the fixtures. Bellman nonexistent. Window in our room was defected and fogged up. The pool speakers were shot so we just heard noise. Simply put, nobody seemed to really take pride or care for this place. That being said, the hand soap was nice. Over all I would not recommend this place. Needless to say we will not be going back.
The hotel is well-appointed, with a good restaurant and well-maintained rooms, but needs a front-desk staff as good. Front desk staff are routinely "officially polite," but rattle off information in highly-accented English that is difficult to understand, and then betray irritation because the information must be repeated. Pacific Gateway Hotel staff would benefit from the "customer first" training now regularly implemented at all the top hotel brands.
Richmond Night Market is within a mile (2 km) of Pacific Gateway Hotel, and other popular attractions like Richmond Centre Mall are within a few miles (5 km). This 4-star hotel has 382 guestrooms and offers conveniences like 2 bars/lounges, a marina, and an outdoor pool.
Start each morning with full breakfast, available for a fee from 6 AM to 11 AM. Get a pick-me-up at the coffee shop/café.
All 382 rooms feature coffee makers, safes, and ironing boards. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also standard.
At Pacific Gateway Hotel, guests enjoy a marina, an outdoor pool, and a 24-hour fitness center. Parking is CAD 19 per night (CAD 25 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, a computer station, and express check-out.
Staff was absolutely friendly and accommodating and we will be back!
Very nice hotel. The Deck restaurant had delicious food and awesome service. The check in and out was super quick. Jose at the Concierge was very pleasant and helpful with any questions.
Good room service and pretty close to the airport. Great location! There’s a hotel shuttle bus picking you up from the airport to the hotel. Very convenient.
Liked location, restaurant and rooms, and water view plus friendly and helpful staff
The room’s toilet has pee and sting on it! The manager lied that they didn’t have another room for us!
