Alpine Inn

WE had booked our airfare and rental car and a few hotel nights before finding out that we could not find a room in Jasper, Banff or nearby. We had found a hotel in Valemount for the night before on a different site and found this through a different one (travel city). We had used AmEX to book the room and thought that we had prepaid for the room. In fact we considered trying to cancel and see if there were any last minute cancellation in Jasper but decided to keep our room. The trip in the night before had been an ordeal but we were comforted when we were told that someone was in the office until midnight. As Valemount only has a handful of motels, we assumed (incorrectly) that this would apply to all properties. We were not too concerned and had an relaxing late dinner in Jasper after a long day of driving and hiking around the national park. When we got to the hotel a little after 11 PM I was totally exhausted and had my wife go and check us in. As I waited for her a car pulled up and the driver asked me if there were rooms available. I told him that we had a reservation, but I doubted it based on what we had experienced. He went in and I waited for my wife. She finally came out and said that we were lucky. The manager told her that they do not exept American Express and had we been a few minutes later he would have given our room to the man I was just talking with. We had not thought of calling to say we would be late which our phone would not have allowed us to do anyway, but based on having a reservation with AMEX, our experience the night before thought all was good. Needless to say, we were thankful for a room, any room. The hotel room was clean if not out dated. PEople were outside their rooms and drinking and talking but it was relatively quiet. WE got some sleep and took off the next morning. IT worked.

No, it's not a big box brand new motel. But the room was huge! 3 queen beds! Wifi was awesome. Fridge kept or beer cold. Hot tub was hot, pool was refreshing. It's quaint and Valemount is a sleepy little town that is perfect if you're wanting to get away from the hustle and bustle of Jasper or Banff. It's older, it's dated but it's also the perfect little retreat in a quiet area for a good deal.

The alpine inn is a decent hotel as a stopover between Edmonton and Vancouver. Nothing fancy, but the room was clean and the service was good. While a bit pricey, there is not a lot of options between Jasper and Kamloops.

DO NOT stay at this motel, we booked it as there weren't many available hotels on the date we needed one for travelling back from Surrey to Lloydminster. We arrived and checked in, and our daughter wanted to swim. The pool was dirty, and had broken pieces of concrete all over the bottom of the pool. There were no lights in the pool room, or the bathrooms. The hot tub had so much chlorine in it, as we took the blue cover off to go in, the fumes burned our eyes. We went back to the room, only to find we had to go ask for toilet paper and Kleenex. When we went to go to bed we noticed a long hair on stained sheets. 2 tour buses pulled in, so for hours we had to endure a bunch of tourists running back and forth beside our room, and in the upper balcony. Needless to say, none of us got much sleep that night with all the noise. I went to check out in the morning and ask for a partial refund, and was informed by the gentleman that he was sorry we were unhappy, but he was unable to offer a refund. I would have been happy with a $50 refund. (We paid just over $166 for a 2 Queen bed room)

Very disappointed, especially for the cost. First, the sheet was stained. Wonder how often they're washed. Made for a uncomfortable sleepless night. No discounts for seniors, BCAA, etc. $25 extra for 2 little dogs. The AC was ancient and loud. The towels were thin, the room uncomfortable. Won't be staying there again. Would prefer spending the night in our vehicle.

The front-desk lady in the lobby was so sweet and polite, but our first impression quickly took a sharp 180 turn. The beds looked unmade, or as if a child had tried to make the bed. The carpet looked as though it had NEVER seen a vacuum cleaner, small pieces of garbage/debris/hair all over it. It was filthy. We turned on the air-conditioner unit but turned it off after 15 minutes because the smell of it was so foul - like an outhouse mixed with mildew. Thankfully, we brought our own pillows but now we might have to incinerate them. Even after thoroughly inspecting the sheets the night before, we somehow managed to find long black hairs in our beds in the morning - which none of us have. I stayed behind while my husband took the kids down to the 'pool' (9 am) and while I was in the room I heard a key in the door (odd, because they only give you one room key and I had it in my possession). The owner came barging into the room, even with the Do Not Disturb sign clearly hanging from the door! He froze, apologized profusely and left quickly. This is something that should NEVER happen prior to a guest check-out. I then went down to the pool area to meet my family and was blown away by how dirty it was as well. It looked like it hadn't been cleaned in one year. I finally forced them out of there when we saw a small puddle of what looked like green algae beside the hot-tub. Back in the room during the post-pool shower, a large beetle-type bug crawled up the shower curtain. Aaaaand that's when we left. Unfortunately you can't get any money back because you pay up front when you check-in. Now I know why.

The rooms are very dated with rusty and missing light fixtures in the bathroom. The box spring and mattress were filthy. I asked for my money back and was given a credit on my credit card. When I returned home and received my credit card statement, they have billed my credit card $50.00 for looking at room, unbelievable.

Stayed here for one night on our way home. Owner has done renovations. New lament flooring. King bed with comfortable pillows. Freshly painted & clean. Need some work on pool and hot tub. Great view. Glad we had reservation as the person in front of us took the last room.

Rather nice motel that easy to access from a highway. There is a swimming pool at the premises. The rooms were okay, just a bit strange blueprint. Our fridge looked like it was directly from 70s, but it didn't matter as we didn't use it. The toilet was clean and modern. The beds were good, but pillows were hard.