Tovi was so welcoming at check-in and made the process super simple
Brand new, sparkling clean. Comfy bed, nice shower. What I didn't like? We booked a suite and there was plenty of room - but very little furniture. The bedroom had plenty of space for a nice chair. But it was empty. The living room had a a sofa, coffee table and a small desk and chair. No lamp - only overhead lighting. There was plenty of space for a small kitchen table and a couple chairs to sit and eat. But it was empty - so unusable. A little disappointing when the reviews are so positive.
I love staying there the people are really nice the staff are very welcoming and they work with you for like if you need to late check out or something they will work with you the place is not the cleanest I love staying there
This is a great hotel for its value. My wife and I would stay here again if we needed to. Rooms were very clean and clearly recently remodeled. Staff was friendly. Breakfast was adequate for a hotel at this price point. I appreciated the gated parking. All in all, a very good experience for a quick one night stay.
This place either newly built or new remolded. In either case, the rooms were very nice. Our family only stay for one night but it was a pleasant stay.
The room was very clean. Management upgraded us to a large suite. It seemed to be unfinished in terms of furniture-a coffee table and small table with a couple chairs would have been helpful in the "living room" area. We really liked the secure gated parking. It is a good location with lots of places to eat nearby. There were a lot of families staying there so the pool and spa were full of kids so we didn't use them.
Traveling for work, good for 1 night.
The staff were awesome the best customer service ever my only complaint is the room was not clean properly there was trash in the trash cans when we arrived there was bottles of in the refrigerator the floor was a bit dirty I took a shower when I came out I was barefoot when I got into my bed to dry off I noticed that my feet we're dirty as well.. It just makes me think if it was cleaned at all if the bed sheets were previously used or not? All in all my stay was great the staff were great the room is roomy, comfortable another complaint is that the people upstairs you can actually hear them walking back-and-forth which could become a bit annoying at times.
Property has been remodeled and upgraded. Rooms are nice. Staff is not the friendliest.
Cleanliness, staff friendliness and safe location
Fantastic check-in with very friendly staff. It's a nicely renovated property and I would absolutely stay there again.
SureStay Plus By Best Western Upland Ontario North is a short stroll from San Antonio Regional Hospital and San Antonio Hospital Foundation. This 114-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free breakfast is included with your stay.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.
At SureStay Plus By Best Western Upland Ontario North, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a spa tub, meeting rooms, and a 24-hour business center.
Tovi was so welcoming at check-in and made the process super simple
Dear Maria,Thank you for completing this review regarding your recent stay at our property. We are so glad our friendly staff could provide you with superior customer service with warm and friendly smiles.We are glad to provide you with great complimentary breakfast with great variety and a mountain view. It is because of wonderful customers like you that our whole team love to come to work!We are honored to be your hotel of choice and are glad to provide you with superior service and accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA.
Brand new, sparkling clean. Comfy bed, nice shower. What I didn't like? We booked a suite and there was plenty of room - but very little furniture. The bedroom had plenty of space for a nice chair. But it was empty. The living room had a a sofa, coffee table and a small desk and chair. No lamp - only overhead lighting. There was plenty of space for a small kitchen table and a couple chairs to sit and eat. But it was empty - so unusable. A little disappointing when the reviews are so positive.
I love staying there the people are really nice the staff are very welcoming and they work with you for like if you need to late check out or something they will work with you the place is not the cleanest I love staying there
Dear Laura,Thank you for completing this review, regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations regarding our housekeeping team and have addressed our concerns with my team. We appreciate your lovely input in regard to our Front Desk & Office staff and their accommodations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider making us your hotel of choice, so that we can have another chance to provide you with a superior experience again and again. Our team strives to provide superior service to all of our valued customers.Your business is very important to us and we value your feedback.We enjoy providing the best we can and are always looking to improve.We look forward to accommodating your next stay.Thank you for helping us to deliver a superior experience for you & others in the future.We hope you will come back and see us again soon.Thank you for your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral ManagerSureStay Plus by Best Western Upland CA
Dear Oguz,Thank you for completing this review regarding your recent stay at our property. Our team strives to provide superior service to all of our valued customers.Thank you for helping us to deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon. We look forward to accommodating your next stay.Thank you for your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzSureStay Plus by Best Western Upland CA
This is a great hotel for its value. My wife and I would stay here again if we needed to. Rooms were very clean and clearly recently remodeled. Staff was friendly. Breakfast was adequate for a hotel at this price point. I appreciated the gated parking. All in all, a very good experience for a quick one night stay.
Dear Benjamin,Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for helping us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We look forward to accommodating your next stay. Thank you for your time and consideration.Have a lovely day.Kindest Regards,SureStay Plus by Best Western Upland CA
This place either newly built or new remolded. In either case, the rooms were very nice. Our family only stay for one night but it was a pleasant stay.
Thank you for completing this lovely review regarding your recent stay at our property.It is because of wonderful customers like you that our whole team love to come to work.Your business is very important to us and we value your feedback.Thank you for helping us to deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.We look forward to accommodating your next stay.Thank you for your time and consideration.Have a lovely day.Kindest Regards,SureStay Plus by Best Western Upland CA
The room was very clean. Management upgraded us to a large suite. It seemed to be unfinished in terms of furniture-a coffee table and small table with a couple chairs would have been helpful in the "living room" area. We really liked the secure gated parking. It is a good location with lots of places to eat nearby. There were a lot of families staying there so the pool and spa were full of kids so we didn't use them.
Dear Martin,Thank you for completing this lovely review regarding your recent stay at our property.Your business is very important to us and we value your feedback.Thank you for helping us to deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon. We look forward to accommodating your next stay.Thank you for your time and consideration.Have a lovely day.Kindest Regards,SureStay Plus by Best Western Upland CA
Traveling for work, good for 1 night.
Dear Luis,Thank you for completing the review regarding your recent stay at our property. We are very thankful for your positive feedback regarding our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Kindest Regards,SureStay Plus Hotel by Best Western Upland
Dear Crystal,Thank you for completing the survey regarding your recent stay at our property and for your interest in our business. We appreciate your kind words about Tovi and our staff. We are glad to provide you with great service, security gates, complimentary breakfast, clean rooms and a mountain view. We are glad to provide you with a great experience to accommodate your lodging needs any way we can at SureStay.Your business is very important to us and we value your feedback & your stay with us. We are honored to be your hotel of choice and are glad to come to work because of customers like you!By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to accommodating your next stay and we appreciate your time and effort.We hope you will come back and see us again soon.Thank you again for your your time and consideration.Have a lovely day.Kindest Regards,Raquel SchindzielorzGeneral Manager & Director of SalesSureStay Plus by Best Western Upland CA