I am actually surprised they are letting guests stay here, and shocked at what they charge them to stay. The entire hotel is under major constructions, most of the ceiling tiles in the hallways are missing, the others are all badly stained from water damage, the pool area has a lot of unfinished wood showing, cones and warning signs in hallways, etc. The inside of the rooms were better, but the fan in our bathroom was broken and made a LOUD noise so we didn't use it. It was a safe palace to sleep but it was a mess, and they only had 1 person doing everything from checking to cleaning when we arrived which isn't fair to that employee nor is it even safe. This property should be closed for repairs and only opened when they are FINISHED. $190 is a ripoff, I've stayed in dive motels on the highway that were nicer. The staff was so friendly however, don't want to diss them.
Excellent, Exceptional customer service/staff !!!!! Would give 10 stars ! Great breakfast, made fresh, plenty of choices. Both pool and spa were open for use and clean. Hotel undergoing some construction and upgrades, which is much needed! This does equal areas of the hotel that are very nice, such as the new kitchen room and the entrance to the lobby and the exterior surrounding areas. And then there are the other areas that stand out that are still very worn down and older. When this hotel is completely redone under the new owners it's going to be a really nice place all around! It's the only place I book when in the Seattle area, which is about twice a year. Be aware this is a pet friendly hotel, so there were barking dogs in neighborhoring rooms.
Checked in took over an hour to complete. There is only one front desk person who is being interrupted so many times to handle everything - maintenance issues, housekeeping issues, printer issues, answering phone calls, and saying she can help the person on the call because she has many people in line waiting to be checked in. It became obvious that the front desk person's workload is too much. This was a management issue that needs to be addressed by the owner and management. My friend recommended this property, but it turns out he did not know the owner has changed one year ago. A couple of persons in the lobby said that ever since this property was managed by new owner, the service went down badly.
There is a reason it’s almost $100 less expensive a night to stay here then the Marriot. It’s run down, it’s falling apart, the breakfast doesn’t include one piece of fruit, they don’t clean your room if you stay there two days on the second day. In our room there were two spots where pieces of gum had stuck to the carpet and turned black. The remote control for the TV was broken. But hey, it was pretty clean as far as the bathroom and sink went and the bed was comfortable. You can’t pay for a used Ford Focus and expect to get a Brand new Tesla.
The only reason we stayed at this property is because of the pool. Pool along with most of the hotel was being renovated and was gross. Should of stayed at the La Quinta next door. Better breakfast, nicer condition and staff and no pet fee. ($25 per pet is crazy). Save yourself frustration and don't stay here.
They were doing remodeling and changing out door keys. Things a little chaotic but Vanessa was very pleasant and did great handling everything
The location was really convenient parking was available I enjoyed the free breakfast in the morning only negative would be the sound barriers in the rooms I could hear a lot of people in the morning that woke me up but otherwise overall a really nice place to stay
Lobby was clean and inviting. Staff was very helpful and friendly. The hotel was booked full, yet very quite. We enjoyed the pool and hot tub. Breakfast was amazing the next morning.
Bed was a bit hard. Had a backache next morning. It was centrally locates to shopping and 3 miles to bird sanctuary, 30 minutes to Alki beach. Wonderful staff and impeccably clean.
Nice hotel but rooms need to be updated especially the showers- the pressure of the water is too low.
Hotel was central to the areas I was visiting. Great staff. Comfortable room. Clean. Fair price for dates booked. Continental breakfast very good. Indoor pool convenient but looked dirty or stained around edges and steps under the water. Looks to need a new paint or finish. Same for the Jucuzzi. No stains, but the jets need repair. The room ceiling has peeling paint. Overall it was still usable.
Convenient location, clean, quiet, and couldn't ask for more,....
The room was spacious, the breakfasts were great, and the staff was friendly and helpful.
The reason I choose this hotel was for the pool and the breakfast.....unfortunately the pool was too crowded..15-21 people in the pool and then some more on the sides and in the hot tub... pool to small for that. Also the breakfast would've been good had they kept it up. Unfortunately,they didn't both days we were there. Breakfast is open 7-10am. We were there 830 on Saturday so not too late and not at 7. Don't think it was too much to ask to keep things stocked. The apple juice was out the eggs were out the all three fresh fruits were out. The milk bottle was broken. Hard boiled eggs & sausage were low (2 left of each). All of this is understandable if your working to correct. Some other family had told the lady and she said ok. Replaced the apple juice. That was it. The next morning was more of the same. The price of the hotel wasn't worth no breakfast.
Very nice and big room a little outdated but clean. Great breakfast.
Within a short walk of The Commons at Federal Way, Comfort Inn Federal Way - Seattle is within 2 miles (3 km) of Federal Way Community Center. This 117-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Guests can expect to find free WiFi and TVs with cable channels. Beds sport premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers.
Guests of Comfort Inn Federal Way - Seattle have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a spa tub, conference space, and a 24-hour business center.
I am actually surprised they are letting guests stay here, and shocked at what they charge them to stay. The entire hotel is under major constructions, most of the ceiling tiles in the hallways are missing, the others are all badly stained from water damage, the pool area has a lot of unfinished wood showing, cones and warning signs in hallways, etc. The inside of the rooms were better, but the fan in our bathroom was broken and made a LOUD noise so we didn't use it. It was a safe palace to sleep but it was a mess, and they only had 1 person doing everything from checking to cleaning when we arrived which isn't fair to that employee nor is it even safe. This property should be closed for repairs and only opened when they are FINISHED. $190 is a ripoff, I've stayed in dive motels on the highway that were nicer. The staff was so friendly however, don't want to diss them.
Excellent, Exceptional customer service/staff !!!!! Would give 10 stars ! Great breakfast, made fresh, plenty of choices. Both pool and spa were open for use and clean. Hotel undergoing some construction and upgrades, which is much needed! This does equal areas of the hotel that are very nice, such as the new kitchen room and the entrance to the lobby and the exterior surrounding areas. And then there are the other areas that stand out that are still very worn down and older. When this hotel is completely redone under the new owners it's going to be a really nice place all around! It's the only place I book when in the Seattle area, which is about twice a year. Be aware this is a pet friendly hotel, so there were barking dogs in neighborhoring rooms.
Hello Brenda, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and area. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Checked in took over an hour to complete. There is only one front desk person who is being interrupted so many times to handle everything - maintenance issues, housekeeping issues, printer issues, answering phone calls, and saying she can help the person on the call because she has many people in line waiting to be checked in. It became obvious that the front desk person's workload is too much. This was a management issue that needs to be addressed by the owner and management. My friend recommended this property, but it turns out he did not know the owner has changed one year ago. A couple of persons in the lobby said that ever since this property was managed by new owner, the service went down badly.
Hello Tammy K., Thank you for sharing your experience with us. We appreciate the input referring to our housekeeping and also our service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
There is a reason it’s almost $100 less expensive a night to stay here then the Marriot. It’s run down, it’s falling apart, the breakfast doesn’t include one piece of fruit, they don’t clean your room if you stay there two days on the second day. In our room there were two spots where pieces of gum had stuck to the carpet and turned black. The remote control for the TV was broken. But hey, it was pretty clean as far as the bathroom and sink went and the bed was comfortable. You can’t pay for a used Ford Focus and expect to get a Brand new Tesla.
Hello Bonnie, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
The only reason we stayed at this property is because of the pool. Pool along with most of the hotel was being renovated and was gross. Should of stayed at the La Quinta next door. Better breakfast, nicer condition and staff and no pet fee. ($25 per pet is crazy). Save yourself frustration and don't stay here.
Hello Adam, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,
They were doing remodeling and changing out door keys. Things a little chaotic but Vanessa was very pleasant and did great handling everything
Hello Timothy,We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Hello Angela, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.
Dear Guest, Thank you for the amazing 5 out of 5 rating! I am very happy you had such an excellent stay and hope you choose us again the next time your in the area.
The location was really convenient parking was available I enjoyed the free breakfast in the morning only negative would be the sound barriers in the rooms I could hear a lot of people in the morning that woke me up but otherwise overall a really nice place to stay
Dear Guest, Thank you very much for your recent business with us and your kind comments. I do apologize that you were woke up by noise in the morning. I hope we soon you again soon.Take care!
Hello Mike,We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.