the Man checking us in was lazy and rude. i was charged 2x because he insisted that i did not pay thru orbitz. i even told him i had confirmation.He insisted i was wrong and charged my card again i s howed that orbitz charged me, nowninwas charged twice and $$ is tied up. he blamed bank and not himself for not listening. also NO CUPS, SOAP OR TOWELS.Told us we would need to waih till after 9am the next day.
The property was very dirty and not well maintenanced. It had appeared that people had sit on the bed in my room the sheets had stains and there was dirt on all surfaces. I would not recommend.
Toilet was barely connected to the wall, there was a mysterious substance next to the toilet. On check in we were given keys to someone elses room.
Had to listen to dogs barking in the next room all night. Talke to the person at the front desk, I would have to move at 10:00 PM if I wanted to avoid any more issues.
Guess I should have researched a little more. Reviews looked good but deep down this was a dump. Many full time residents at this place. Lights in walkways don’t work. From check in to check out the entire place stunk of weed. I did enjoy the support of the pillows. Bad area worse rooms.
This was quite possibly the worst lodging I have experienced in my 50 years of travel. The first desk clerk was a friendly, kind and helpful woman. But the second desk clerk that we experienced was a gentleman who did not know how to provide great customer service. When informed that our room had roaches (yes, roaches and several of them) his reply was an astonishing and unhelpful "I never saw any roaches". There were at least six loiterers outside of our door and in the parking lot at all times. Once, one of them approached a stranger asking if he wanted to buy drugs. The rooms were antiquated with dirty grout around the toilet, in the bathtub and on the floor. It also smelled of a mixture of stale cigarette smoke and must. Needless to say, we removed our luggage, called the third-party booking agency as well as Red Roof Inn Corporate Offices from the car, received a full refund and left the establishment. I do not recommend Red Roof Inn Syracuse for accommodations because you will certainly not be accommodated.
Location was right off i90 and very close to destiny mall
People yelling and threaten my kids because they looked at them. Not a friendly place to take kids.
I wanted to stay close to the highway and had stay at Red Roof in the past but your get what you pay for. I wish i had spent the extra money for something a little nicer.
Room did not look as advertised. Very dissapointed
Friendly staff, easy checkin, clean rooms, close to shopping
The property was as I expected it was a cheap place in a convenient location. Unfortunately orbitz screwed up the billing and it made the hotel look bad. Orbitz is to blame for my subpar experience.
Easy to get to. Heat in the room was a little odd, but it worked..
Located within a leisurely stroll of Brooklawn Golf Course, Red Roof Inn Syracuse is within a few miles (5 km) of Palace Theater. This 114-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Free local calls are also standard.
Guests of Red Roof Inn Syracuse enjoy free WiFi in public areas, coffee in a common area, and a vending machine. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
the Man checking us in was lazy and rude. i was charged 2x because he insisted that i did not pay thru orbitz. i even told him i had confirmation.He insisted i was wrong and charged my card again i s howed that orbitz charged me, nowninwas charged twice and $$ is tied up. he blamed bank and not himself for not listening. also NO CUPS, SOAP OR TOWELS.Told us we would need to waih till after 9am the next day.
The property was very dirty and not well maintenanced. It had appeared that people had sit on the bed in my room the sheets had stains and there was dirt on all surfaces. I would not recommend.
Thank you very much for your review
Toilet was barely connected to the wall, there was a mysterious substance next to the toilet. On check in we were given keys to someone elses room.
thank you for the feedback. Please accept our sincerest apologies.
Had to listen to dogs barking in the next room all night. Talke to the person at the front desk, I would have to move at 10:00 PM if I wanted to avoid any more issues.
I apologize for the issues with the dog. We addressed it with the pet owners.
Guess I should have researched a little more. Reviews looked good but deep down this was a dump. Many full time residents at this place. Lights in walkways don’t work. From check in to check out the entire place stunk of weed. I did enjoy the support of the pillows. Bad area worse rooms.
Thank you for your feedback, I'm sorry that you did not have a good stay.
This was quite possibly the worst lodging I have experienced in my 50 years of travel. The first desk clerk was a friendly, kind and helpful woman. But the second desk clerk that we experienced was a gentleman who did not know how to provide great customer service. When informed that our room had roaches (yes, roaches and several of them) his reply was an astonishing and unhelpful "I never saw any roaches". There were at least six loiterers outside of our door and in the parking lot at all times. Once, one of them approached a stranger asking if he wanted to buy drugs. The rooms were antiquated with dirty grout around the toilet, in the bathtub and on the floor. It also smelled of a mixture of stale cigarette smoke and must. Needless to say, we removed our luggage, called the third-party booking agency as well as Red Roof Inn Corporate Offices from the car, received a full refund and left the establishment. I do not recommend Red Roof Inn Syracuse for accommodations because you will certainly not be accommodated.
Thank you for letting us know, I can't apologize enough for such a satisfactory experience.
Hi Joy! Thank you so much for your perfect 5/5 rating following your stay with us. We aim to provide all our guests with a clean and comfortable place to stay and am glad we hit the mark with you indicated by your score. Please consider visiting us again next time you're in town.