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Recent guest reviews

Toilet was barely connected to the wall, there was a mysterious substance next to the toilet. On check in we were given keys to someone elses room.

Had to listen to dogs barking in the next room all night. Talke to the person at the front desk, I would have to move at 10:00 PM if I wanted to avoid any more issues.

Guess I should have researched a little more. Reviews looked good but deep down this was a dump. Many full time residents at this place. Lights in walkways don’t work. From check in to check out the entire place stunk of weed. I did enjoy the support of the pillows. Bad area worse rooms.

This was quite possibly the worst lodging I have experienced in my 50 years of travel. The first desk clerk was a friendly, kind and helpful woman. But the second desk clerk that we experienced was a gentleman who did not know how to provide great customer service. When informed that our room had roaches (yes, roaches and several of them) his reply was an astonishing and unhelpful "I never saw any roaches". There were at least six loiterers outside of our door and in the parking lot at all times. Once, one of them approached a stranger asking if he wanted to buy drugs. The rooms were antiquated with dirty grout around the toilet, in the bathtub and on the floor. It also smelled of a mixture of stale cigarette smoke and must. Needless to say, we removed our luggage, called the third-party booking agency as well as Red Roof Inn Corporate Offices from the car, received a full refund and left the establishment. I do not recommend Red Roof Inn Syracuse for accommodations because you will certainly not be accommodated.

Location was right off i90 and very close to destiny mall

People yelling and threaten my kids because they looked at them. Not a friendly place to take kids.

I wanted to stay close to the highway and had stay at Red Roof in the past but your get what you pay for. I wish i had spent the extra money for something a little nicer.

Room did not look as advertised. Very dissapointed

Friendly staff, easy checkin, clean rooms, close to shopping

The property was as I expected it was a cheap place in a convenient location. Unfortunately orbitz screwed up the billing and it made the hotel look bad. Orbitz is to blame for my subpar experience.

Easy to get to. Heat in the room was a little odd, but it worked..

Syracuse was very cold. When i tried to put on the heat it was too hot. I also found the TV difficult. I could not access music and the small radio was not working well.

Very nice staff and room was nicely cleaned. Good location!

I like that pets stay for free. Room was supposed to be smoke free but you can still smell cigarette smoke.

Lives up to its chain. Easy to get to from the Thruway and good value for the price. Efficient (i.e. small) bathroom. No fridge, no microwave (tho to be expected at this level of hotel). As a place to stop and sleep, it's fine.

North Thompson Road Syracuse NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Located within a leisurely stroll of Brooklawn Golf Course, Red Roof Inn Syracuse is within a few miles (5 km) of Palace Theater. This 114-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.


Rooms

Red Roof Inn Syracuse's 114 rooms provide free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies.


Property features

Red Roof Inn Syracuse offers free WiFi in public areas and coffee in a common area. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready.

Room options

Standard Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed (Smoke Free)

1 King Bed | Sleeps 2

Superior Room, 1 King Bed, Accessible (Smoke Free)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed (Smoke Free)

1 King Bed | Sleeps 2

Guest reviews for Red Roof Inn Syracuse

Everyone (19) Couples (4) Family (12)
2
Friends

Toilet was barely connected to the wall, there was a mysterious substance next to the toilet. On check in we were given keys to someone elses room.

By on May 16, 2022

Review comment responded on May 16, 2022

thank you for the feedback. Please accept our sincerest apologies.

1
Everyone

Had to listen to dogs barking in the next room all night. Talke to the person at the front desk, I would have to move at 10:00 PM if I wanted to avoid any more issues.

By , from Attleboro on Mar 13, 2022

Review comment responded on Mar 14, 2022

I apologize for the issues with the dog. We addressed it with the pet owners.

2
Partner Couples

Guess I should have researched a little more. Reviews looked good but deep down this was a dump. Many full time residents at this place. Lights in walkways don’t work. From check in to check out the entire place stunk of weed. I did enjoy the support of the pillows. Bad area worse rooms.

By , from Hammondsport on Nov 7, 2021

Review comment responded on Nov 16, 2021

Thank you for your feedback, I'm sorry that you did not have a good stay.

1
Family

This was quite possibly the worst lodging I have experienced in my 50 years of travel. The first desk clerk was a friendly, kind and helpful woman. But the second desk clerk that we experienced was a gentleman who did not know how to provide great customer service. When informed that our room had roaches (yes, roaches and several of them) his reply was an astonishing and unhelpful "I never saw any roaches". There were at least six loiterers outside of our door and in the parking lot at all times. Once, one of them approached a stranger asking if he wanted to buy drugs. The rooms were antiquated with dirty grout around the toilet, in the bathtub and on the floor. It also smelled of a mixture of stale cigarette smoke and must. Needless to say, we removed our luggage, called the third-party booking agency as well as Red Roof Inn Corporate Offices from the car, received a full refund and left the establishment. I do not recommend Red Roof Inn Syracuse for accommodations because you will certainly not be accommodated.

By on Sep 16, 2021

Review comment responded on Sep 18, 2021

Thank you for letting us know, I can't apologize enough for such a satisfactory experience.

1
Everyone

By on Aug 30, 2021

1
Family

Location was right off i90 and very close to destiny mall

By on Jul 11, 2021

Review comment responded on Jul 16, 2021

Thank you

5
Everyone

By on Jul 10, 2021

Review comment responded on Jul 20, 2021

Thank you so much, we are glad you had a great stay

2
Family

People yelling and threaten my kids because they looked at them. Not a friendly place to take kids.

By on Jul 3, 2021

Review comment responded on Jul 6, 2021

Hello, I'm sorry this happened, That's very out of the ordinary.

2
Partner Couples

I wanted to stay close to the highway and had stay at Red Roof in the past but your get what you pay for. I wish i had spent the extra money for something a little nicer.

By on Jun 28, 2021

Review comment responded on Jun 28, 2021

Thank you for taking the time to provide us with your feedback.

1
Business Business

Room did not look as advertised. Very dissapointed

By on Apr 19, 2021

Review comment responded on Apr 21, 2021

Sorry you were disappointed. I wish you would have tell us any issues so we could have resolved them. Thank you for feedback.

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