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The Kartrite Resort & Indoor Waterpark

4.0 star property
Family-friendly hotel with 5 restaurants and bars

Choose dates to view prices

Photo gallery for The Kartrite Resort & Indoor Waterpark

Waterslide
Fitness facility
Lobby
2 bars/lounges, poolside bar
Property grounds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Gym
  • Breakfast available

Explore the area

Map
555 Resorts World Drive, Monticello, NY, 12701
  • Concord Monster Golf Course
    ‪7 min walk‬
  • Resorts World Catskills
    ‪7 min walk‬
  • The Kartrite Resort & Indoor Waterpark
    ‪5 min drive‬
  • Newburgh, NY (SWF-Stewart Intl.)
    ‪48 min drive‬

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Room options

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

  • 500 sq ft
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Queen Suite with Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Double Queen Suite with Patio

  • 420 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed, Patio

  • 420 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Accessible

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

  • 847 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Junior Double Queen Suite with Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Double Queen Suite with Balcony

  • 420 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Accessible, Balcony

  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Family Suite, Multiple Beds, Accessible, Balcony (Bunkroom)

  • Sleeps 8
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Balcony, Corner

  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Grand Suite, 3 Bedrooms, Balcony, Corner

  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Patio, Corner

  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Patio

Smart TV, iPod dock

Deluxe Suite, 2 Bedrooms, Patio

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Deluxe Suite, 2 Bedrooms, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Balcony

  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

  • 847 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Grand Suite, 2 Bedrooms, Accessible, Balcony (Corner)

Grand Suite, 2 Bedrooms, Accessible, Balcony (Corner) | Balcony

Grand Suite, 2 Bedrooms, Accessible, Balcony (Corner)

  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, 2 Queens + Sofa Bed, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, ADA

  • 420 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, King + Sofa Bed, Patio, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, King + Sofa Bed, Patio, ADA

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

  • 420 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed

  • 420 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

  • 847 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

  • 500 sq ft
  • Sleeps 8
  • 1 Double Sofa Bed, 4 Twin Beds and 1 King Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

  • 500 sq ft
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Monticello

The Kartrite Resort & Indoor Waterpark places you within a 10-minute stroll of Resorts World Catskills and Concord Monster Golf Course. This 4-star hotel has 324 guestrooms and offers conveniences like 5 restaurants, an outdoor pool, and an indoor pool.

What's nearby

  • Concord Monster Golf Course - 7 min walk - 0.4 miles
  • Resorts World Catskills - 7 min walk - 0.4 miles
  • The Kartrite Resort & Indoor Waterpark - 5 min drive - 1.6 miles
  • Holiday Mountain Ski and Fun Park - 10 min drive - 4.7 miles
  • Monticello Casino and Raceway - 11 min drive - 6.3 miles

Getting around

  • Stewart Intl. Airport (SWF) - 48 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪Good Friends - ‬11 min walk
  • ‪Tilly's Diner - ‬10 min drive
  • ‪Doubletop Bar & Grill - ‬9 min walk
  • ‪Burger King - ‬9 min drive

About this property

The Kartrite Resort & Indoor Waterpark

Family-friendly hotel with 5 restaurants and bars
The Kartrite Resort & Indoor Waterpark features an indoor pool, an outdoor pool, and a lazy river. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and access to locker space. Other amenities at this family-friendly hotel include a children's pool, a 24-hour gym, and a sauna.
For entertainment, guests can enjoy Smart TVs. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. IPod docks, sitting areas, and refrigerators are also available.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a lazy river, a waterslide, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Exterior

Resorts World Catskills Casino

  • Pool
  • Spa
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,001 reviews
The price is $217
includes taxes & fees
$195 per night
May 1 - May 2
Resorts World Catskills Casino

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 10 to 25 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bixby's Derby
  • Eat.Eat.Eat
  • Harvey’s Wallbanger
  • Surfside Grill
  • The Highline

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Hiking/biking trails
  • Indoor pool
  • Lazy river
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Built in 2019
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • iPod dock
  • Smart TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 25.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 63.72 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Parking
  • Pool access
  • Self parking

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 10 to 25 for adults, and USD 0 to 15 for children
  • A late check-out fee will be charged
  • Crib (infant bed) fee: USD 25.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Kartrite Resort Indoor Waterpark Monticello
Kartrite Resort Indoor Waterpark Monticello
Kartrite Indoor Waterpark Monticello
Resort The Kartrite Resort & Indoor Waterpark Monticello
Monticello The Kartrite Resort & Indoor Waterpark Resort
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort Indoor Waterpark
The Kartrite Hotel Indoor Waterpark
Kartrite Resort Indoor Waterpark
Kartrite Indoor Waterpark
Resort The Kartrite Resort & Indoor Waterpark
The Kartrite Indoor Waterpark
The Kartrite Resort Indoor Waterpark
The Kartrite Resort & Indoor Waterpark Hotel
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort & Indoor Waterpark Hotel Monticello

Frequently asked questions

What is there to do close to The Kartrite Resort & Indoor Waterpark?

This hotel in Monticello is within a 10-minute walk of Resorts World Catskills and Concord Monster Golf Course. You'll also find The Kartrite Resort & Indoor Waterpark and Holiday Mountain Ski and Fun Park within a short drive.

How much does it cost to stay at The Kartrite Resort & Indoor Waterpark?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at The Kartrite Resort & Indoor Waterpark on May 1, 2025 start from $175.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Kartrite Resort & Indoor Waterpark?

Yes, there is accessible parking and electric car charging available.

Does The Kartrite Resort & Indoor Waterpark have a casino on the premises?

No, The Kartrite Resort & Indoor Waterpark doesn't have a casino.

Is there an indoor pool at The Kartrite Resort & Indoor Waterpark?

Yes, this hotel has an indoor pool along with an outdoor pool.

What will couples enjoy most about a stay at The Kartrite Resort & Indoor Waterpark?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature fireplaces.

Are there hot tubs at The Kartrite Resort & Indoor Waterpark?

No, but guests can enjoy a sauna at this hotel.

Does The Kartrite Resort & Indoor Waterpark have a restaurant that serves breakfast?

Yes, The Kartrite Resort & Indoor Waterpark has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Kartrite Resort & Indoor Waterpark allow pets to stay free of charge?

No, pets aren't allowed at The Kartrite Resort & Indoor Waterpark though service animals are welcome.

Are there connecting rooms at The Kartrite Resort & Indoor Waterpark?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Are there rooms with balconies at The Kartrite Resort & Indoor Waterpark?

Yes, some guestrooms at this hotel offer either a furnished balcony or a furnished patio.

Does The Kartrite Resort & Indoor Waterpark have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at The Kartrite Resort & Indoor Waterpark.

The Kartrite Resort & Indoor Waterpark Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 686 out of 1395 reviews
Rating 8 - Good. 287 out of 1395 reviews
Rating 6 - Okay. 183 out of 1395 reviews
Rating 4 - Poor. 107 out of 1395 reviews
Rating 2 - Terrible. 132 out of 1395 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Stayed 1 night in Mar 2025

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Fransheska

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2025

8/10 Good

Kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Ira

The hotel was fine. But when arriving there was not enough shampoo conditioner in the shower and we couldn’t get a hold of anyone on the phone. I ended up texting someone and they finally came. The restaurant was out of a lot of the menu items. There was not enough staff present.
Stayed 2 nights in Dec 2024

10/10 Excellent

Zarifa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Melvin

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick out with the family and disconnect from the daily routine and cold weather.!
Stayed 1 night in Jan 2025

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its a great water park. A little small but not super crowded, very clean and great staff. my kids had a blast. My only suggestion for kartrite is to open a convenience store on the property that sells snacks, drinks and basic needs. There is a small store at the water park but its very limited and closes early. There are vending machines but again limited.
Stayed 1 night in Jan 2025

8/10 Good

Wilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicy
Stayed 1 night in Jan 2025

8/10 Good

Jeniffer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Especially Eddie Castillo who helped out so much during check in. Great for younger kids. Older kids will get bored fast ... not much to do other than the water park and arcade.
Stayed 3 nights in Jan 2025

2/10 Terrible

robylen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Allison

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The stay was not bad. Jason and the woman in the Bar Mez was amazing. However I was overcharged by $150. DO NOT PURCHASE THE DINNER AND BREAKFAST VOUCHERS TO RECEIVE AN ARCADE CREDIT--- YOU WILL NOT SEE THE CREDITS ON YOUR STATEMENT WHEN YOU CHECK OUT. SO NOT ONLY WAS I DOUBLE CHARGED FOR MEALS THEY DO NOT REPLY TO YOUR EMAILS EITHER!
Stayed 2 nights in Jan 2025

8/10 Good

Gin-Ting, Brooklyn

Stayed 2 nights in Jan 2025

6/10 Okay

jeffrey

Traveled with family
Liked: Cleanliness
I was a bit underwhelmed by visit this time around as I’ve been there a few times before and truly enjoyed it previously. But unfortunately it was not the case this time around. We booked 1 night with the intention of being there for 2 days. No where on their website did it state that the water park would be closed on Tuesday (we checked in Monday) we don’t find out until we arrived. Then when we took our kids to the kids room to play and color the staff was so dismissive- my daughter asked for coloring paper and the girl kept brushing us off so I approached her kindly asking for coloring paper ( they had crayons and markers set up in a color station) and she responded with if it’s not there then we don’t have - not sure why she couldn’t print new ones or offer my daughter another option. The market where they supposedly snacks, drinks, breakfast (grab n go) was COMPLETELY EMPTY the selves were stocked with the bare minimum. One thing I know is they sell kosher options for those who eat kosher and they had signs stated kosher was sold out (but it was only 12pm not sure how so much was sold out so quick) I don’t know I just feel like they dropped the ball on this one. For the pros- the rooms are very clean and spacious , the movie night in the lobby was really nice and the staff over all was very friendly
Stayed 1 night in Jan 2025

8/10 Good

MAUREEN

Stayed 2 nights in Jan 2025

6/10 Okay

Lori

Traveled with family and small children
Disliked: Staff & service
We’ve been here twice. We have two kids, ages 5 and 7. It’s good here if you know what you’re walking into. Pros: Waterpark is great. Perfect size, doesn’t stink like chlorine. It’s saltwater and it’s nice. Very attentive lifeguards. Snack bar food is served cafeteria style. It’s fine. Rooms are fine - we aren’t nitpicky with hotel rooms. Beds were made, spacious, good view, hot water. Fine. Arcade is fun. Oitside the box type games, many are carnival style. Fun! Prizes are mostly junk, as expected. Cons: The service and hospitality are atrocious. The front desk has one or two people working at it. They both move slowly. No one smiles. No one takes pride in their job at this entire place. Restaurants are a joke. Limited menu, take out only, cafeteria food. To serve *327 suites plus day pass holders.* This place is totally unprepared and has no help. They’re overwhelmed and it’s a disaster. Bring your own food for your room. Don’t give them a dime - nowhere to sit, service is just a mess. I hear the buffet is overpriced for subpar food, there is never anyone at it. The sweet shop, Pop’s, has ice cream. Again the staff is so overwhelmed that they just randomly pull the gate closed while patrons are in there, to deter others from showing up. They just close the gate. Is that even allowed? With fire codes? It’s an interesting place. Pretty. Has potential. But major, major staffing issues. And despite multiple reviews like mine, they don’t seem to care or ever fix anything.
Stayed 1 night in Jan 2025

10/10 Excellent

STEVEN

Stayed 1 night in Jan 2025

10/10 Excellent

DAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional! Clean, friendly staff, beautiful amenities. If I'll have to complain about something ...it would have to be dining options. I would probably give more staff at the dining restaurant downstairs. It was over a half hour wait to eat at the restaurant downstairs and then one server to bring food. The buffet was unappetizing. On our last night we couldn't get food because of wait times at the restaurant.
Stayed 2 nights in Jan 2025

6/10 Okay

allison

Traveled with family
Disliked: Cleanliness

Terrible food, understaffed and under stocked.

Very basic resort. Waterpark was nice and the activities for the kids were good. Food was absolutely terrible, you couldn’t buy a drink anywhere after breakfast except a vending machine, including water . Seemed extremely short staffed in all departments and very short on supplies/food. Staff that were working were very nice and helpful but were very overwhelmed
Stayed 2 nights in Jan 2025

8/10 Good

Kristen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Jan 2025

8/10 Good

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jenny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is our 4 times in this resort and we love more every single time
Stayed 1 night in Jan 2025

8/10 Good

Md

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good but they need few more things to add there lobby like cart and also lazy river need more tube. But overall it’s good.
Stayed 1 night in Jan 2025

10/10 Excellent

Felicidad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Avner

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a waist of time and money. This resort is terrible. Came here for my son’s birthday. Water park sucks barely anything to ride. I rather go to Kalahari or great wolf lodge next time MUCH BETTER PLACES. Food suck breakfast barely anything to eat at buffet and charging $25 adults and $15 children. Rooms were not clean. And they clean your room only after 3nights if you stay Never coming back here again! For any money.
Stayed 2 nights in Jan 2025

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Shirley Motel
Tioga Downs Casino and Resort
The Inn And Spa At East Wind
Holiday Inn Express Oneonta by IHG
Montauk Manor
Homewood Suites by Hilton Poughkeepsie
Capt. Thomson's Resort
Overlook Lodge at Bear Mountain
Marriott Melville Long Island
1000 Islands Harbor Hotel
Emerson Resort & Spa
Sag Harbor Inn
Lake Placid Inn Boutique Hotel
The Georgian Lakeside Resort
Hotel Nyack, a JdV by Hyatt Hotel
Villa Roma Resort and Conference Center
Courtyard by Marriott Lake George
Hotel Ithaca
East Norwich Inn
Plum Point Lodge