Clean safe and kids loved it everything was new easy in and out. Buffet for dinner was excellent. Bring all the food and snacks u want from home just leave it in your room
5pm check in- water patk closes at 8pm- check out is 10am. Unaccomodating policies. If you book through a 3rd party site, they find additional ways to make your trip less pleasant. We got a handicaped room and they wouldnt change us, even when they weren't sold out. Told all 3rd party customers get those rooms. Also refused to offer us, 3rd party customers, late check out, said at full capacity/ sold out for the following day. However I tried to extend my stay another night and the story quickly changed, "no problem sir, we can book that for you". So your not sold out? At every turn, staff made us feel a little less welcome. Blame dumb policies. Most couples were saying that one parent had planned to go to casino down the road after the kids went to bed but their early check out time discouraged most from trying it. Paid over $300 for the room. Additional $150 hold on cc per night. Food quite expensive. Overall Disappointed!
Clean, friendly staff, lots of activities. We liked that they have movie night, kids activities in the lobby, a 'k' scavenger hunt. We loved the ropes course and the laser tag too.
Service was horrible ;( especially at the water park SURFSIDE GRILLE;(
Operations needs a lot of work. Resort itself was beautiful and well kept. But the operations were really lacking. Staff training would help in so many areas. Check in was great, until they screwed up. We upgraded our room to a 2 bedroom which was really expensive. With rates like these this is a very expensive vacation. So when you’re told at 12pm that a room would be ready soon but by 4:30 after check in time you’ve now called the customer service line via phone and waited in line at the check in again with different room numbers provided but no text set to my phone stating our room was ready, you wonder what’s the issue?! A manager tried to make it right but it was really frustrating and a lot of effort on our part to straighten things out when we were ready to relax. Ppl in front and behind us in line all had similar issues waiting for rooms to be ready. While cruising the halls you could see cleaning staff in a log of the rooms, but it didn’t appear anyone was in any hurry to turn over a room. In each restaurant wait staff knew little about the menus, we were brought dishes and drinks only to be told after the fact they were out of this ingredient or that part of the dish. Staff should inform patrons at the time of order so they can chose to proceed or not. Overall staff was friendly, tried to be helpful but almost always after a complaint. I felt like the whole vacation we complained and usually we’re pretty easy going but the operations needed a lot of work.
Very impressive! Clean good fun. However food was very overpriced.
Great staff and great water park. Needs high speed WiFi but everything was great
Checkin took a long time. Only 2 people checking in when we stood in line. Eventually they opened up 4 booths for checkins. Everything else was great. The water park was a little smaller than the others we have been to but we knew about that going in. The staff was FANTASTIC! Much much much better than the other places we have been to.
Really nice place to hang with kids. Nice and friendly staff.
The hotel was great, our room was ready before 5 so we were able to check in, rest and enjoy the water park for the evening. Water had a great layout and made it easy to keep tabs on the kids. The wrist bands and digital lockers were great, you do not have to keep anything on you and just enjoy the water park. We got done at the park and 8 and were able to quickly change and enjoy the buffet before they closed on 9. The only thing I was not a fan of is the $150 per night hold on the credit card. We only stayed one night so it was not a big issue since we charge the buffet back to the room. Everyone was very happy and would love to go back, but I will admit with a per night fee that high we probably would only stay one night.
The room is absolutely beautiful.. The Waterpark is fabulous and great for all ages.. A hidden gem...
The Kartrite Resort & Indoor Waterpark places you within a 10-minute stroll of Resorts World Catskills and Concord Monster Golf Course. This 324-room, 4-star resort has a full-service spa, a free water park, and 5 restaurants.
Enjoy dining at Harvey’s Wallbanger, one of 5 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
All 324 air-conditioned accommodations feature sitting areas. Guests can expect to find Smart TVs and stay connected with free WiFi. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. IPod docks, microwaves, and refrigerators are also standard.
Guests of The Kartrite Resort & Indoor Waterpark have access to a full-service spa, a free water park, and an indoor pool. The front desk is staffed 24/7 to help with dry cleaning/laundry, access to locker space, and tours or tickets. Other amenities at this spa resort include an outdoor pool, a lazy river, and a children's pool.
Clean safe and kids loved it everything was new easy in and out. Buffet for dinner was excellent. Bring all the food and snacks u want from home just leave it in your room
5pm check in- water patk closes at 8pm- check out is 10am. Unaccomodating policies. If you book through a 3rd party site, they find additional ways to make your trip less pleasant. We got a handicaped room and they wouldnt change us, even when they weren't sold out. Told all 3rd party customers get those rooms. Also refused to offer us, 3rd party customers, late check out, said at full capacity/ sold out for the following day. However I tried to extend my stay another night and the story quickly changed, "no problem sir, we can book that for you". So your not sold out? At every turn, staff made us feel a little less welcome. Blame dumb policies. Most couples were saying that one parent had planned to go to casino down the road after the kids went to bed but their early check out time discouraged most from trying it. Paid over $300 for the room. Additional $150 hold on cc per night. Food quite expensive. Overall Disappointed!
Hello Kevin, We appreciate your feedback and understand your frustration in our check-in and check-out policies. We invite you to come early next time to enjoy our waterpark before your suite is ready, and to give us a call directly so that we might secure your reservation in person. We hope to have the chance to earn your five-star approval. Style and fun, david kohlasch, general manager
Hello guest, We appreciate you taking the time to leave us with your complimentary score, and we look forward to having you back! Cheers, david kohlasch, general manager
Hello guest, You've made our day! Join us again shortly! Style and fun, david kohlasch, general manager
Hi guest, Thank you for your positive score, and we look forward to making more memories with you soon. Cheers, david kohlasch, general manager
Clean, friendly staff, lots of activities. We liked that they have movie night, kids activities in the lobby, a 'k' scavenger hunt. We loved the ropes course and the laser tag too.
Hi guest, Thank you for making family memories with us! We agree that our movie nights are just the way to cap every fun-filled day, and we hope to welcome you all back again soon. Cheers, david kohlasch, general manager
Service was horrible ;( especially at the water park SURFSIDE GRILLE;(
Hello guest, Thank you for your feedback, which we will take to heart in order to ensure better service for you the next time you visit our waterpark. Style and fun, david kohlasch, general manager
Operations needs a lot of work. Resort itself was beautiful and well kept. But the operations were really lacking. Staff training would help in so many areas. Check in was great, until they screwed up. We upgraded our room to a 2 bedroom which was really expensive. With rates like these this is a very expensive vacation. So when you’re told at 12pm that a room would be ready soon but by 4:30 after check in time you’ve now called the customer service line via phone and waited in line at the check in again with different room numbers provided but no text set to my phone stating our room was ready, you wonder what’s the issue?! A manager tried to make it right but it was really frustrating and a lot of effort on our part to straighten things out when we were ready to relax. Ppl in front and behind us in line all had similar issues waiting for rooms to be ready. While cruising the halls you could see cleaning staff in a log of the rooms, but it didn’t appear anyone was in any hurry to turn over a room. In each restaurant wait staff knew little about the menus, we were brought dishes and drinks only to be told after the fact they were out of this ingredient or that part of the dish. Staff should inform patrons at the time of order so they can chose to proceed or not. Overall staff was friendly, tried to be helpful but almost always after a complaint. I felt like the whole vacation we complained and usually we’re pretty easy going but the operations needed a lot of work.
Hello guest, Your detailed review is much appreciated. We welcome your feedback in order to ensure a smoother stay next time, and we'll be sure to address your concerns with our food and drink team and front desk. We trust that you enjoyed your stay once settled into your suite, and we hope to see you again soon. Cheers, david kohlasch, general manager
Hi guest, We're thrilled to have fully impressed! Until next time! Cheers, david kohlasch, general manager
Very impressive! Clean good fun. However food was very overpriced.
Hello guest, Your perfect score means the world to us. Until next time! Style and fun, david kohlasch, general manager
Hi guest, Your top score makes our day! Join us again at our new, clean resort very soon! Cheers, david kohlasch, general manager