When we arrived we had to wait an hour and a half for the room keys due to an unexpected charge that they made us aware of at the time of the reservation. In short, we lost two hours of enjoying the pool because of this. The cleaning was terrible, my room was not cleaned at any time, and even in the hallways there were pizza boxes and garbage sticking out of the garbage near the elevators, the gym machines do not work nor do the gaming machines, I won some tickets the guy said they would be added to the card but they did not. Ahhh and the buffet breakfast did not work, that place should be better managed, as for the staff both the restaurant, the older lady and the bar were very friendly and offered good service, also the food runner was very friendly.