Food options are impossible. Water is too cold.
Super expensive game room
The water park was extremely small with limited attractions. Some were closed. Buffet was closed. And everything closed earlier than what was listed for their hours. Had to pay $60 to check in early just so we could go out and grab fast food breakfast and eat it in the hotel room because there was no restaurant open before 11. Will never go back.
The waitress at the restaurant took it upon herself to add an excessive tip to my dinner bill when i had left a cash tip. Also the service for dinner was awful food not that great
The size and scale of the communal places was great to walk around and observe others having fun or relaxing.
Very disappointed waterpark hours from 11am to7 pm. We couldn’t use the waterpark on check in and check out day. There is one pool and it’s packed with people. Lazy river was closed. I didn’t love it.
Clean safe and kids loved it everything was new easy in and out. Buffet for dinner was excellent. Bring all the food and snacks u want from home just leave it in your room
5pm check in- water patk closes at 8pm- check out is 10am. Unaccomodating policies. If you book through a 3rd party site, they find additional ways to make your trip less pleasant. We got a handicaped room and they wouldnt change us, even when they weren't sold out. Told all 3rd party customers get those rooms. Also refused to offer us, 3rd party customers, late check out, said at full capacity/ sold out for the following day. However I tried to extend my stay another night and the story quickly changed, "no problem sir, we can book that for you". So your not sold out? At every turn, staff made us feel a little less welcome. Blame dumb policies. Most couples were saying that one parent had planned to go to casino down the road after the kids went to bed but their early check out time discouraged most from trying it. Paid over $300 for the room. Additional $150 hold on cc per night. Food quite expensive. Overall Disappointed!
Clean, friendly staff, lots of activities. We liked that they have movie night, kids activities in the lobby, a 'k' scavenger hunt. We loved the ropes course and the laser tag too.
Service was horrible ;( especially at the water park SURFSIDE GRILLE;(
Operations needs a lot of work. Resort itself was beautiful and well kept. But the operations were really lacking. Staff training would help in so many areas. Check in was great, until they screwed up. We upgraded our room to a 2 bedroom which was really expensive. With rates like these this is a very expensive vacation. So when you’re told at 12pm that a room would be ready soon but by 4:30 after check in time you’ve now called the customer service line via phone and waited in line at the check in again with different room numbers provided but no text set to my phone stating our room was ready, you wonder what’s the issue?! A manager tried to make it right but it was really frustrating and a lot of effort on our part to straighten things out when we were ready to relax. Ppl in front and behind us in line all had similar issues waiting for rooms to be ready. While cruising the halls you could see cleaning staff in a log of the rooms, but it didn’t appear anyone was in any hurry to turn over a room. In each restaurant wait staff knew little about the menus, we were brought dishes and drinks only to be told after the fact they were out of this ingredient or that part of the dish. Staff should inform patrons at the time of order so they can chose to proceed or not. Overall staff was friendly, tried to be helpful but almost always after a complaint. I felt like the whole vacation we complained and usually we’re pretty easy going but the operations needed a lot of work.
The Kartrite Resort & Indoor Waterpark places you within a 10-minute stroll of Concord Monster Golf Course and Resorts World Catskills. This 4-star hotel has 324 guestrooms and offers conveniences like 5 restaurants, a free water park, and an outdoor pool.
Enjoy dining at Harvey’s Wallbanger, one of 5 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
For entertainment, guests can enjoy Smart TVs. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. IPod docks, sofa beds, and sitting areas are also available.
Built in 2019, the brand new The Kartrite Resort & Indoor Waterpark features a free water park, an indoor pool, and an outdoor pool. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include a lazy river, a children's pool, and a 24-hour gym.
Food options are impossible. Water is too cold.
Super expensive game room
Thank you for taking the time to share your feedback with us, Chi. We are disappointed to know that we were not able to meet your expectations. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
The water park was extremely small with limited attractions. Some were closed. Buffet was closed. And everything closed earlier than what was listed for their hours. Had to pay $60 to check in early just so we could go out and grab fast food breakfast and eat it in the hotel room because there was no restaurant open before 11. Will never go back.
Thank you for choosing the Kartrite Resort We appreciate your feedback. Your concerns have been forwarded to the appropriate department for review.
The waitress at the restaurant took it upon herself to add an excessive tip to my dinner bill when i had left a cash tip. Also the service for dinner was awful food not that great
Thank you for choosing the Kartrite Resort and indoor waterpark for your stay. Our apologies about the service that you received during your time at our restaurant. I will make that our food and beverage director is aware of the situation.
The size and scale of the communal places was great to walk around and observe others having fun or relaxing.
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
Very disappointed waterpark hours from 11am to7 pm. We couldn’t use the waterpark on check in and check out day. There is one pool and it’s packed with people. Lazy river was closed. I didn’t love it.
Hi, We are sorry to hear that you were disappointed with your stay. Guests are able to use the waterpark the entire day of check-in and check-out so we hope you will join us again so you can take full advantage of our facilities and allow us to fully wow you! Warm Regards, Talya Regan, Director of Marketing
Thank you for taking the time to share your feedback with us, Kamal. We are saddened to learn of the perception you are left with about our resort and accommodations. This is certainly not the experience we want our guests to have and we'll absolutely be addressing your comments with our team. We hope to welcome you back in the future for a more enjoyable stay.