Very comfortable beds and pillows and good breakfast included.
Fire alarm started a 0600. Continues till 0645
Clean, fast service, good price. Breakfast area could use some more space and variety.
The Rooms could use some updating. Hotel was located in a convenient area.
It was cool and clean. Followed COVID guidelines.
We found crumbs or something in my wife's bed. The bathroom sink was clogged.
Very close to the casino, clean and friendly.......
Agent was prompt, knowledgable and went above and beyond by offering me and my wife breakfast options. While this may seem small to most, we checked in after the audit was run. Keys were prompt and ready smooth check in.Room was clean. Will stay again. Am agent was great as well. Thanks BW team.
The pool wasn’t clean. And they ran out of breakfast Syrup. And there was myself and someone else in the room with me and not enough shampoo and conditioners. There should’ve been enough shampoo and conditioner for two people per room without having to ask the front desk.
Attended a loval area event in. Small room but had everything we needed. One of our smoke detectors was chirping - low battery. Front desk said they'd get it fixed when we went out, not right away. So had to listen to it for 45 minites. Slider to balcony overlooking parking lot could be opened without unlocking it. When we came back to the room that night the smoke detector was fixed but our things had been mo Ed and not put back. All these little things add up to why the rating was average
Very nice breakfast included eggs, bacon, bagels, fresh pastries, yogurt, oatmeal with mix-ins, make ur own waffle station and juices. Coffee was great. Room was comfortable and spacious. Very nice not the four seasons but I didn’t pay for that this is a great value hotel for the price
Clean, great breakafast, good front desk staff great location
There was a sink in the room for washing your hands but it's not in the bathroom, very strange. First time I've seen that.
On arrival, the receptionist was friendly and helpful. She answered any questions that I had. The room was clean, comfortable and quiet. The only trouble I had was how to use the AC unit.
When I arrived the receptionist staff were very friendly. I had a small technical problem with my room key, but the receptionist helped me to get in. The room was in order and clean. Also had microwave and refrigerator. The only other difficulty was knowing how to work the AC. Maybe they could have instructions in the room directory? The continental breakfast was very nice...having a satisfactory number of choices such as waffles, better choices of cold cereals, fruit bagels, and yogurt. All in all, I had a pleasant stay.
Monticello Casino and Raceway is a short stroll from Best Western Monticello, and other popular attractions like Resorts World Catskills are within a 10-minute drive. This 62-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.
Free continental breakfast is served each morning from 6 AM to 9 AM.
Best Western Monticello's 62 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. 25-inch flat-screen TVs come with cable channels. Rooms also include hair dryers.
At Best Western Monticello, guests enjoy an indoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and conference space.
Very comfortable beds and pillows and good breakfast included.
Fire alarm started a 0600. Continues till 0645
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
Thank you for your feedback we apologize for not meeting your expectations we do hope you will give us a second chance to better serve you. Thank you, Best Western
Clean, fast service, good price. Breakfast area could use some more space and variety.
Thank you for your feedback, we are glad you enjoyed your stay and hope to see you again soon. Thank you, Best Western
The Rooms could use some updating. Hotel was located in a convenient area.
Thank you for your feedback. We apologize if the room needed some updating as we have been renovating, however covid has slowed us down. We hope to see you again soon. Thank you
It was cool and clean. Followed COVID guidelines.
Thanks for staying with us. We appreciate your feedback!
We found crumbs or something in my wife's bed. The bathroom sink was clogged.
We are so sorry about the crumbs and bathroom sink, however we have no record of this being previously reported which means we were not given the opportunity to correct it. Please reach out directly so we can further assist you. Thank you, Best Western Monticello
Thank you for your feedback, we are glad you enjoyed your stay with us. Hope to see you back soon. Thank you, Best Western
Very close to the casino, clean and friendly.......
Thank you for your feedback, we are glad you enjoyed your stay with us and hope you enjoyed the casino as well. Hope to see you back soon. Thank you, Best Western
Agent was prompt, knowledgable and went above and beyond by offering me and my wife breakfast options. While this may seem small to most, we checked in after the audit was run. Keys were prompt and ready smooth check in.Room was clean. Will stay again. Am agent was great as well. Thanks BW team.
Thank you for your feedback. We are glad our front desk agents made your stay enjoyable. Thank you, Best Western Monticello
Thank you for your feedback we are glad you enjoyed your stay and hope to see you back again soon. Thank you, Best Western