There were used ear plugs on the side table. So how clean was the room ?? There were no charging stations in this day and age and in NY. I paid 175 for the room and I was at the front desk and heated what other people paid. We paid 30 more for the room. Not happy 😡
Conveniently located.
Breakfast was not a good selection. Parking lot was icy and not treated. Carpet and furniture is very outdated, not very appealing.
Very comfortable beds and pillows and good breakfast included.
Fire alarm started a 0600. Continues till 0645
Clean, fast service, good price. Breakfast area could use some more space and variety.
The Rooms could use some updating. Hotel was located in a convenient area.
It was cool and clean. Followed COVID guidelines.
We found crumbs or something in my wife's bed. The bathroom sink was clogged.
Very close to the casino, clean and friendly.......
Agent was prompt, knowledgable and went above and beyond by offering me and my wife breakfast options. While this may seem small to most, we checked in after the audit was run. Keys were prompt and ready smooth check in.Room was clean. Will stay again. Am agent was great as well. Thanks BW team.
The pool wasn’t clean. And they ran out of breakfast Syrup. And there was myself and someone else in the room with me and not enough shampoo and conditioners. There should’ve been enough shampoo and conditioner for two people per room without having to ask the front desk.
Attended a loval area event in. Small room but had everything we needed. One of our smoke detectors was chirping - low battery. Front desk said they'd get it fixed when we went out, not right away. So had to listen to it for 45 minites. Slider to balcony overlooking parking lot could be opened without unlocking it. When we came back to the room that night the smoke detector was fixed but our things had been mo Ed and not put back. All these little things add up to why the rating was average
Located within a leisurely stroll of Monticello Casino and Raceway, Best Western Monticello is within a 10-minute drive of Mongaup River. This 62-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.
Free continental breakfast is offered each morning.
25-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Other amenities include coffee makers, free local calls, and hair dryers.
At Best Western Monticello, guests enjoy an indoor pool, a gym, and a sauna. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.
There were used ear plugs on the side table. So how clean was the room ?? There were no charging stations in this day and age and in NY. I paid 175 for the room and I was at the front desk and heated what other people paid. We paid 30 more for the room. Not happy 😡
Conveniently located.
Thank you for staying with us, We appreciate you feedback.
Breakfast was not a good selection. Parking lot was icy and not treated. Carpet and furniture is very outdated, not very appealing.
Thank you for your feedback we are glad you enjoyed your stay and hope to see you again soon. Thank you, Best Western
Very comfortable beds and pillows and good breakfast included.
Thank you for your feedback we are glad you enjoyed your stay and hope to see you back again soon. Thank you, Best Western
Fire alarm started a 0600. Continues till 0645
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
Thank you for your feedback we apologize for not meeting your expectations we do hope you will give us a second chance to better serve you. Thank you, Best Western
Clean, fast service, good price. Breakfast area could use some more space and variety.
Thank you for your feedback, we are glad you enjoyed your stay and hope to see you again soon. Thank you, Best Western
The Rooms could use some updating. Hotel was located in a convenient area.
Thank you for your feedback. We apologize if the room needed some updating as we have been renovating, however covid has slowed us down. We hope to see you again soon. Thank you
Hi Todd,Im sorry you did not enjoy your stay, we hope you will give us another chance in the future.