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Recent guest reviews

There were used ear plugs on the side table. So how clean was the room ?? There were no charging stations in this day and age and in NY. I paid 175 for the room and I was at the front desk and heated what other people paid. We paid 30 more for the room. Not happy 😡

Conveniently located.

Breakfast was not a good selection. Parking lot was icy and not treated. Carpet and furniture is very outdated, not very appealing.

Very comfortable beds and pillows and good breakfast included.

Fire alarm started a 0600. Continues till 0645

Clean, fast service, good price. Breakfast area could use some more space and variety.

The Rooms could use some updating. Hotel was located in a convenient area.

It was cool and clean. Followed COVID guidelines.

We found crumbs or something in my wife's bed. The bathroom sink was clogged.

Very close to the casino, clean and friendly.......

Agent was prompt, knowledgable and went above and beyond by offering me and my wife breakfast options. While this may seem small to most, we checked in after the audit was run. Keys were prompt and ready smooth check in.Room was clean. Will stay again. Am agent was great as well. Thanks BW team.

The pool wasn’t clean. And they ran out of breakfast Syrup. And there was myself and someone else in the room with me and not enough shampoo and conditioners. There should’ve been enough shampoo and conditioner for two people per room without having to ask the front desk.

Attended a loval area event in. Small room but had everything we needed. One of our smoke detectors was chirping - low battery. Front desk said they'd get it fixed when we went out, not right away. So had to listen to it for 45 minites. Slider to balcony overlooking parking lot could be opened without unlocking it. When we came back to the room that night the smoke detector was fixed but our things had been mo Ed and not put back. All these little things add up to why the rating was average

Raceway Rd Monticello NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi (speed: 50+ Mbps) and wired Internet in public areas
  • Free parking
  • Indoor pool

Located within a leisurely stroll of Monticello Casino and Raceway, Best Western Monticello is within a 10-minute drive of Mongaup River. This 62-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.


Dining

Free continental breakfast is offered each morning.


Rooms

25-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Other amenities include coffee makers, free local calls, and hair dryers.


Property features

At Best Western Monticello, guests enjoy an indoor pool, a gym, and a sauna. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Business Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Monticello

Everyone (13) Couples (3) Business (1) Family (7) Other (2)
2
Friends

There were used ear plugs on the side table. So how clean was the room ?? There were no charging stations in this day and age and in NY. I paid 175 for the room and I was at the front desk and heated what other people paid. We paid 30 more for the room. Not happy 😡

By on Oct 16, 2022

Review comment responded on Oct 17, 2022

Hi Todd,Im sorry you did not enjoy your stay, we hope you will give us another chance in the future.

4
Everyone

By on Apr 7, 2022

5
Friends

Conveniently located.

By on Apr 3, 2022

Review comment responded on Apr 4, 2022

Thank you for staying with us, We appreciate you feedback.

3
Everyone

Breakfast was not a good selection. Parking lot was icy and not treated. Carpet and furniture is very outdated, not very appealing.

By on Dec 1, 2021

Review comment responded on Dec 9, 2021

Thank you for your feedback we are glad you enjoyed your stay and hope to see you again soon. Thank you, Best Western

5
Everyone

By on Oct 30, 2021

4
Family

Very comfortable beds and pillows and good breakfast included.

By on Jul 9, 2021

Review comment responded on Jul 9, 2021

Thank you for your feedback we are glad you enjoyed your stay and hope to see you back again soon. Thank you, Best Western

2
Family Friends

Fire alarm started a 0600. Continues till 0645

By on Jun 12, 2021

Review comment responded on Jun 13, 2021

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2
Everyone

By on Apr 12, 2021

Review comment responded on Apr 23, 2021

Thank you for your feedback we apologize for not meeting your expectations we do hope you will give us a second chance to better serve you. Thank you, Best Western

4
Family

Clean, fast service, good price. Breakfast area could use some more space and variety.

By on Apr 12, 2021

Review comment responded on Apr 19, 2021

Thank you for your feedback, we are glad you enjoyed your stay and hope to see you again soon. Thank you, Best Western

4
Partner Couples

The Rooms could use some updating. Hotel was located in a convenient area.

By on Feb 15, 2021

Review comment responded on Feb 17, 2021

Thank you for your feedback. We apologize if the room needed some updating as we have been renovating, however covid has slowed us down. We hope to see you again soon. Thank you

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