Not enough to do. Restaurants open at 5pm? No room service. Minimum menu choices. Unfriendly and unhelpful staff. Front desk clerk unfriendly and rude service was slow. Requested early check in well before arrival date was not even offered. The Covin 19 has gotten everyone on edge. Not a good experience.
Nice surrounding landscape. Ice cream available at gift shop.
The room was beautiful and the hotel was great as a whole. The one thing I thought could have been better was the bathroom floors cleanliness.
This is honestly a great hotel . I did not come here to engage in the hotel and I was worried about not having much to do. However , I am glad I decided to stay here , the king suite in the main building was beautiful and extremely spacious. There are other activities to indulge in at the hotel and the food was great at dos gatos . I would define recommend everyone to check-out this amazing place , especially with their current affordable week day nightly rates.
The hotel itself was very nice and clean. The room was beautiful and comfortable. However check in was at 4pm and we werent able to get our room until about 7pm. Staff asked for my phone number and said they would call as soon as it was ready. By 6:30pm i still did not recieve a phone call and went back to the front desk to where the attendent told me that they probably did call me but I didnt get it because of the spotty service at the hotel, mind you i was in my phone several times talking to my husband with no cell service issues at all and had no missed calls or voicemails from the hotel. We also went to eat at one of the restaurant's in the hotel (Double top) the hostess told us to wait while they checked to see if a table was available, we waited about 10 minutes and finally he came back and motioned us from accross the room to come over and finally brought us to a table. We sat for another 10 minutes waiting for a waitress who was very kind and looked way over worked. She took our order and then we waited another 15 minutes just for our drinks from the bar which was right in front of us. When the bartender finally brought over our drinks (1 tap beer & and 1 mixed drink) he looked frustrated, i said thank you and he never even made eye contact or said one word to us and turned his back and walked away. By time we got our food we didnt even want to eat anymore and were disappointed we even wasted the money going to this restaurant. Ruined our whole mood for the night
Poor choice of restaurants. Also, restaurants closed.
Nice large clean rooms with beautiful views of Catskill Mountains.
Love it all and highly recommend to friends and others.
Waited over 1 hour for a room. Not acceptable at this price.
The only nice thing is they have a 3rd party shuttle to Bethel Woods. The management was horrible. Unorganized. No room available until 9pm. Check in was at 4pm and we waited in line for 40 mins for them to tell us that they didn’t have any rooms ready. No one had an answer for when the room would be ready. Had to get ready in lobby bathroom for the concert that was at 8pm. At check out was told they couldn’t do anything for us about the issue.
Brand new casino. Large and well appointed rooms. Staff didn’t care much on the way things went.
DON'T GAMBLE LATE-THEY WILL MAKE YOU PAY. They charge a late checkout fee even if less than one hour late. The first time it has happened to us in 40 years of casino visits.
Took way to long to check in and our room wasn’t ready for 2 hrs after we checked in
Resorts World Catskills is a short stroll from Resorts World Catskills Casino, and other popular attractions like Monticello Casino and Raceway are within a 15-minute drive. This 332-room, 4.5-star hotel has a full-service spa, a casino, and 6 restaurants.
Enjoy dining at RW Food Hall, one of 6 onsite restaurants. Cooked-to-order breakfast is offered for a fee each morning from 4 AM to 1:00 PM.
All 332 air-conditioned rooms feature minibars, coffee makers, and free local calls. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and ironing boards.
Guests of Resorts World Catskills Casino have access to a full-service spa, a casino, and an indoor pool. Onsite parking is available, both free self and paid valet parking (USD 15 per day)—also useful is an airport shuttle (available 24 hours) for USD 300.00 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour fitness center, free WiFi in public areas, and a conference center.
Not enough to do. Restaurants open at 5pm? No room service. Minimum menu choices. Unfriendly and unhelpful staff. Front desk clerk unfriendly and rude service was slow. Requested early check in well before arrival date was not even offered. The Covin 19 has gotten everyone on edge. Not a good experience.
Nice surrounding landscape. Ice cream available at gift shop.
The room was beautiful and the hotel was great as a whole. The one thing I thought could have been better was the bathroom floors cleanliness.
This is honestly a great hotel . I did not come here to engage in the hotel and I was worried about not having much to do. However , I am glad I decided to stay here , the king suite in the main building was beautiful and extremely spacious. There are other activities to indulge in at the hotel and the food was great at dos gatos . I would define recommend everyone to check-out this amazing place , especially with their current affordable week day nightly rates.
The hotel itself was very nice and clean. The room was beautiful and comfortable. However check in was at 4pm and we werent able to get our room until about 7pm. Staff asked for my phone number and said they would call as soon as it was ready. By 6:30pm i still did not recieve a phone call and went back to the front desk to where the attendent told me that they probably did call me but I didnt get it because of the spotty service at the hotel, mind you i was in my phone several times talking to my husband with no cell service issues at all and had no missed calls or voicemails from the hotel. We also went to eat at one of the restaurant's in the hotel (Double top) the hostess told us to wait while they checked to see if a table was available, we waited about 10 minutes and finally he came back and motioned us from accross the room to come over and finally brought us to a table. We sat for another 10 minutes waiting for a waitress who was very kind and looked way over worked. She took our order and then we waited another 15 minutes just for our drinks from the bar which was right in front of us. When the bartender finally brought over our drinks (1 tap beer & and 1 mixed drink) he looked frustrated, i said thank you and he never even made eye contact or said one word to us and turned his back and walked away. By time we got our food we didnt even want to eat anymore and were disappointed we even wasted the money going to this restaurant. Ruined our whole mood for the night
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!