The lamp shades were dirty, there were dirty rings on the table from drinks, there was dust on mirror and stuff in room as if no one was in there for a while.
The fanciest notel motel in the world!
Warm and attentive staff, clean and inviting. Loved the decor of the lobby and room with a balcony. On-site restaurant was casual we enjoyed our dinner.
The hotel is very nice my only complaint is that it was so noisy in the night with a lot of knocking sounds my husband and I couldn’t sleep
The rooms were too dark. Not enough bright lighting. Other than that excellent. Different than most
Cheap hotel with Terrible customer service and dirty rooms.
I loved the style and decor of the hotel. Very unique and young, hip vibe. Very friendly staff. Also, the location of the hotel is ideal. Right near the thruway and easy access to the heart of Nyack. However, I felt the walls were paper thin. We heard noisy guests every time they came back to their neighboring room. There was no microwave in the room. Also, it would have been nice if the pool were indoors so it could be accessed year round.
Very spacious suite with 2 bathrooms and a big table to work or eat, great breakfast on Sundays
I loved that I was able to hang out in the pool and hot tub after check out. We spent the day there relaxing.
I liked the interior design, eclectic furnishings and big shower. Room card activated lights were cool. I thought that the lighting in the lobby and the hallways were too subdued, almost intimidating.
Our room was a King Balcony & it was so small. The noise off the highway was a huge disappointment Our drapes were not closing properly. I think a few hooks were broken. Out Balcony Door look was broken & the maintenance person said they were waiting for the parts to come in. The shower floor could have used a better scrub & the floors in the room were vinyl I think & dusty & dirty. The hotel design was cute but the rooms were lacking & if your window is facing the highway - it might be a bit noisy for you. They do let pets in this hotel, so if your allergic to pet dander like me, make sure you ask for a pet free room or you will need run down the block to the gas station & get medication ASAP. The pool closes at 8pm, so buy the time we cam back from shopping & dinner - we were hoping for a night swim which also didn't happen. Overall - 5 rating for me and I will not come back.
Hidden gem in Nyack. Modern design and great facilities. Will definitely revisit!
The concept of this hotel is intriguing and there are a lot of strengths we noted during our short stay. Kristin at the front desk and Brittney, the hotel manager, were particularly helpful addressing any questions we had. The rooms were clean and comfortable; this seems to be a hotel with a bar area that can be quite lively on the weekends. While there is a continental breakfast available, we had later breakfast in the restaurant both days -- the menu offerings and the food were both very enjoyable and accommodating to a variety of dietary/health needs, which is why we dined there for breakfast both days instead of just one. Overall, I am optimistic for this hotel and would consider a return visit if the opportunity arose.
Located 1.9 mi (3.1 km) from Palisades Center, Hotel Nyack, a JdV by Hyatt Hotel is within a 15-minute drive of other popular attractions like Tarrytown Music Hall. This 4-star hotel has 133 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
Hotel Nyack, a JdV by Hyatt Hotel's 133 air-conditioned rooms provide refrigerators, coffee makers, and safes. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include phones, ironing boards, and wardrobes or closets.
At Hotel Nyack, a JdV by Hyatt Hotel, guests have access to a gym, free WiFi in public areas, and conference space. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a seasonal outdoor pool, express check-out, and a ballroom.
The lamp shades were dirty, there were dirty rings on the table from drinks, there was dust on mirror and stuff in room as if no one was in there for a while.
The fanciest notel motel in the world!
Dear Eric, Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey and giving us such great marks and wonderful comments. All will definitely be passed on to the rest of the team! We look forward to seeing you again!
Warm and attentive staff, clean and inviting. Loved the decor of the lobby and room with a balcony. On-site restaurant was casual we enjoyed our dinner.
Dear Honored Guest, Thank you very much for choosing our hotel for your lodging needs. In addition, we would like to thank you for taking the time to fill out this survey and giving us such great marks and wonderful comments. All will definitely be passed on to the rest of the team! We look forward to seeing you again!
The hotel is very nice my only complaint is that it was so noisy in the night with a lot of knocking sounds my husband and I couldn’t sleep
We are so sorry that you had such experience.
Thanks for staying with us. We appreciate your feedback!
The rooms were too dark. Not enough bright lighting. Other than that excellent. Different than most
Hello, we truly apologize for what you've encountered during your stay. We appreciate your feedback and concerns. Please do note that we do have extra lamps that we can always provide upon request.
Cheap hotel with Terrible customer service and dirty rooms.
We apologize for unpleasant experience
Thank you very much for your feedback!
I loved the style and decor of the hotel. Very unique and young, hip vibe. Very friendly staff. Also, the location of the hotel is ideal. Right near the thruway and easy access to the heart of Nyack. However, I felt the walls were paper thin. We heard noisy guests every time they came back to their neighboring room. There was no microwave in the room. Also, it would have been nice if the pool were indoors so it could be accessed year round.
We really appreciate you taking the time to share your feedback with us regarding your stay. We take all comments and concerns seriously in order to better improve ourselves. I'm very troubled to read that our team failed to resolve your issue. We take pride in our customer service, and I'm sorry it fell below standards. We're working our best to alleviate the noise issues. We hope to see you again at your next visit so that we can serve you better.
It seems like we fell way short from perfect 5. Would you please kindly share the details of your stay?
Dear Jessica, I would like to sincerely apologize for all inconveniences you had to endure during your stay here with us. We aim for 100% guest satisfaction and I see that we failed with your trip. I can assure you however, that this is not a standard we go by and I will work on improving all concerns you have brought to my attention.