4/10 Poor
Sean
Jun 30, 2025
Disliked: Cleanliness, room comfort
Think twice before booking this "luxury" resort
Really bummed to write this review but Gallows was a supreme letdown. From the attitude of the front desk staff when we arrived early and asked to leave luggage while we killed 4 hours downtown (something we had floated on the phone the day before and begrudgingly told it would be fine) to the ABYSMAL attitude of the older white woman at the Gift Shop to the very dingy and extremely dated room... everything was just such a letdown. The one time we tried the restaurant, they were out of half of the dishes on the very odd menu and had no olives for martinis that night. The rest of the dishes just didn't even sound appetizing so we left and never returned. Again, the woman at the Gift Shop was so rude, I genuinely thought she was doing a bit. She wouldn't even make eye contact with me as I stood in front of the register and when I said something held her finger up as she continued to work on her laptop for another 5 minutes. It was like an SNL skit she was so unbelievably rude. What hospitality program did you snag that gem from? In all seriousness, GM - please have a friend go in there and pretend to be a guest and hear first hand how laughable the service there is. Our room had appliances that hadn't been updated since the 80s. Not a problem as we ate out every night but the dirty furniture, polyester sheets, yellow towels, dirty walls (please go look at all the mildew, dings and stains ALL over the walls in 10C, not to mention the dead cockroaches stuck in between the screens
Sean
Stayed 3 nights in Jun 2025