Good location right off of I90. Bad internet connection which is typical for Holiday Inn. Doubt if I book Holiday Inn again.
Breakfast included and the staff were very helpful.
Hotel staff checking me in didn’t fully know how to check-in customers. After several attempts on multiple computers, she asked someone for help. Went on to say she was tired and computer should have worked since it took my deposit. Not a smooth checkin.
Hotel was nice, breakfast was good. Staff at the breakfast was very nice.
Convenient location. The area is quiet, great for a business trip! Friendly staff.
Great facility! Easy and fast check-in. Curtious staff. Room was great, clean and easy to find your way around. Be back next year!
Great location for my family and social needs. Staff going beyond to satisfy all needs. Convenient to gas, highway, shopping. Good Exercise facility for maintaining workout program with two commercial gyms available within 5 miles. Breakfast service good with the exception of high salt content.Options available for general population.
This hotel is close to family, highways and the staff goes the extra mile to serve customers whether it be front desk or breakfast staff. Breakfast selection is great but too salty for me.
Very nice...staff was helpful and polite. Breakfast was fine and got us ready to head to Brimfield on a full stomach!
Not only did the heat not work, the lights didn't work either and had to be fixed. The sheets had a plastic cover under them and were so uncomfortable!!!
The room was comfortable and clean. The staff was friendly but our cable kept going on and off and the bath tub had a drain that wouldn't allow water to stay in the tub. Other than that it was nice. The bed was comfortable.
There was a musty odor probably caused by the indoor pool. The elevator needs maintenance It was so squeaky and swooshy I was fearful that it might not make it to the next floor.
Stayed for 1 night for my sons college graduation. The hotel was emaculate, very comfortable, seems pretty new. The staff couldn't be nicer and more accommodating. They also had a great free continental breakfast that just topped the cake. Great, great stay!!!!!
Nice place to stay!!! Great location! Had a nice stay!!
Stayed to visit friend in area and it was a clean neat no thrills/extra express hotel.
Holiday Inn Express Ludlow, an IHG Hotel places you within a 15-minute drive of popular attractions such as Naismith Memorial Basketball Hall of Fame and MassMutual Center. This 71-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Holiday Inn Express Ludlow, an IHG Hotel's 71 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include free local calls, hair dryers, and safes.
Holiday Inn Express Ludlow, an IHG Hotel features free WiFi in public areas, a meeting room, and a business center. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.
Thank you for your 5 star rating we appreciate it!
Good location right off of I90. Bad internet connection which is typical for Holiday Inn. Doubt if I book Holiday Inn again.
Hello We appreciate your feedback. I am very sorry to hear about the issues with Internet. I hope that this does not completely ruin your impression of our property and other Holiday Inn's nationwide. Thanks again.
Breakfast included and the staff were very helpful.
Hotel staff checking me in didn’t fully know how to check-in customers. After several attempts on multiple computers, she asked someone for help. Went on to say she was tired and computer should have worked since it took my deposit. Not a smooth checkin.
Hotel was nice, breakfast was good. Staff at the breakfast was very nice.
Convenient location. The area is quiet, great for a business trip! Friendly staff.
Thank you very much. We hope you stay with us again in the future!