Waiting for a good 15 minutes for someone to get to the front desk along with 2 other guests, the person before me trying to check out (I would have left) and the person behind me. I called the front desk twice during that time and let the phone ring. No one came out to answer it. Finally, someone named Alyssa finally came out (in no hurry). Checked out the people in front of me. Then when it was my turn, no apologies from her for having to waiting and after waiting for 15 minutes she tells me check in time is at 3PM (it was about 1:30 and the hotel had to be 3/4 vacant). I said, can't I check in early? Of course the answer was yes, which she knew all along, but I'm sure was trying to intimate that not covering the front desk at that time was okay. It was not and is not. Ridiculous. I frequent this hotel and have typically had good experiences. This service, however, was absolutely horrible.
Room was well maintained the hotel was able to accommodate even though I arrived early
Everything was great, stayed for a wedding. Would definitely recommend
Beautiful, high end hotel with spacious rooms. Great breakfast and complimentary drinks and snacks in the evenings. However, some minor complaints, some of the staff had an unprofessional demeanor compared to the standard of the hotel. Also, our room had an exposed industrial looking pipe running along the wall, it looked like they didn’t bother to cover it. And the bathroom didn’t have a good suction fan, it would get too steamy from the shower. We were in a suite with two queen beds and there were not enough towels for my all 4 of us.
Everything in embassy suite was perfect, except for that one waitress in the restaurant. She was rude to us. She was the only one that made us feel unwelcome. I thought it was just me but my husband noticed that too. anyway, The hotel was superb. location was good. My kids loved this hotel. I was able to use all the amenities including the shuttle they provide within 3 miles of the area. The receptionist was welcoming as well. The room was clean and it felt like home. It was a comfortable stay. 24 hr fitness was great! Pool opened early enough for my kids to access. Breakfast was wonderful, lots of food choices!
Easy location to access. The property seemed clean and fresh.
Loved everything no complaints at all. The service was excellent. I really enjoyed the breakfast and dinner staff. Everyone was friendly and accommodating.
The staff at this facility was "Outstanding!" The attention to detail in housekeeping and food service staff in ensuring your needs were met......superb.
Right off the highway, SUPER convenient. The room was comfortable and clean.
All I needed was a bathtub!. This hotel is otherwise excellent.
Great experience. Love the evening cocktail and breakfast in the morning.
Convenient location on highway exit, yet quiet, proper and professionally managed.
Very good. Staff is very nice, especially at breakfast room.
Great stay, but room service food isn't very good.
We could not arrive until 1AM. The staff was very helpful at check in and directions to the auto train.
Beautiful new hotel, clean, very professional. Close to Springfield Mall and restaurants, easy location
This property is fairly new and was an amazing choice. Although the hotel was seemingly full, my room was very quiet - as if I was the only guest on the floor. The room is very nicely appointed and the entire staff very courteous and professional. I'll definitely stay here again.
This hotel is truly a steal for the price. The rooms are amazing and extremly comfortable and clean. The complimentary breakfast was unlike any I have experienced in my travels. The food assortment was great and the food tasted great. The staff was more than friendly and helpful. The hotel is located near interstate 95 making travel very easy to get to destinations.
Located 2.6 mi (4.2 km) from Springfield Town Center, Embassy Suites Springfield is within a 10-minute drive of other popular attractions like Fort Belvoir Community Hospital. This 3.5-star hotel has 219 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. In addition to a restaurant that serves breakfast, there's also a bar.
The 219 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. Guests can expect to find free WiFi and wired Internet, along with 40-inch flat-screen TVs. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. MP3 docks, microwaves, and refrigerators are also standard. Housekeeping is available on request.
At Embassy Suites Springfield, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Self parking is available for USD 10.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a computer station, and express check-in.
Waiting for a good 15 minutes for someone to get to the front desk along with 2 other guests, the person before me trying to check out (I would have left) and the person behind me. I called the front desk twice during that time and let the phone ring. No one came out to answer it. Finally, someone named Alyssa finally came out (in no hurry). Checked out the people in front of me. Then when it was my turn, no apologies from her for having to waiting and after waiting for 15 minutes she tells me check in time is at 3PM (it was about 1:30 and the hotel had to be 3/4 vacant). I said, can't I check in early? Of course the answer was yes, which she knew all along, but I'm sure was trying to intimate that not covering the front desk at that time was okay. It was not and is not. Ridiculous. I frequent this hotel and have typically had good experiences. This service, however, was absolutely horrible.
Room was well maintained the hotel was able to accommodate even though I arrived early
I am so happy we were able to get you early and allow you to start your stay off on the right foot. I found the room to your liking and I hope you come again. Safe Travels! Erin Laughlin General Manager
Everything was great, stayed for a wedding. Would definitely recommend
Dear BGlock, What a wonderful reason to stay with us - I hope you enjoyed the celebration and your your stay! Safe Travels! Erin Laughlin General Manager
When we see five stars that tell us we achieved our goal of making you happy with your choice to stay with us. Thank you for choosing our hotel. Safe Travels! Erin Laughlin General Manager
Beautiful, high end hotel with spacious rooms. Great breakfast and complimentary drinks and snacks in the evenings. However, some minor complaints, some of the staff had an unprofessional demeanor compared to the standard of the hotel. Also, our room had an exposed industrial looking pipe running along the wall, it looked like they didn’t bother to cover it. And the bathroom didn’t have a good suction fan, it would get too steamy from the shower. We were in a suite with two queen beds and there were not enough towels for my all 4 of us.
Dear Soda, I am so glad that you liked the hotel and were able to have time to enjoy some of our most popular amenities. We are always grateful for feedback and I do hope as soon as you requested your additional towels they were delivered promptly to you. We aim to please and always want to improve. Thank you for staying with us. Safe Travels! Erin Laughlin General Manager
Everything in embassy suite was perfect, except for that one waitress in the restaurant. She was rude to us. She was the only one that made us feel unwelcome. I thought it was just me but my husband noticed that too. anyway, The hotel was superb. location was good. My kids loved this hotel. I was able to use all the amenities including the shuttle they provide within 3 miles of the area. The receptionist was welcoming as well. The room was clean and it felt like home. It was a comfortable stay. 24 hr fitness was great! Pool opened early enough for my kids to access. Breakfast was wonderful, lots of food choices!
Dear Jayzee, I am so glad you were able to utilize so many of the amenities offered at the hotel and you enjoyed the hotel team as well. I am so sorry to hear anyone treated you with less than superior service. Please do come again! Safe Travels! Erin Laughlin General Manager
Easy location to access. The property seemed clean and fresh.
I lappreciate the descriptor of "clean and fresh" - I think that is what everyone is looking for in a hotel. Thank you for staying with us. Safe travels! Erin Laughlin General Manager
Loved everything no complaints at all. The service was excellent. I really enjoyed the breakfast and dinner staff. Everyone was friendly and accommodating.
So happy to hear that our hotel team took care of you from morning until night just as it should be. Thank you for staying with us. Safe Travels! Erin Laughlin General Manager
The staff at this facility was "Outstanding!" The attention to detail in housekeeping and food service staff in ensuring your needs were met......superb.
Superb is a wonderful descriptor and thank you for using it to describe our team! We hope you come stay with us again. Safe Travels! Erin Laughlin General Manager
Right off the highway, SUPER convenient. The room was comfortable and clean.
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. Please know that is not the experience we wish to give our valued guests.