It was ok but tv wasn’t working properly
I arrived at the property and was turned away, for the property was overbooked and I had to find another hotel to stay at. Security did not even allow me to enter the building. I had paid for the hotel, a week before and still this happened to me.
Cancelled my reservation!!! Never going back here again.
Everything was GREAT!! This was a great choice!! I will definately return!!
I liked it was quiet and very clean The staff was very professional
Called corporate with my issues already so it is being taken care of
Unprofessional not clean long time to get in then get my money back because the rooms was dirty and stink
This was a good choice of hotel. Staff a little slow, but nice.
The room was well equipped with kitchen and fridge. The staff was friendly. The place is dog friendly.
Truly nasty and dirty and disappointed no more going there
Worst hotel experience!!!!No iron in room, had to have one checked out to me. Morning of checkout, my wife and I ran out of towels and I call the front desk 3 times, but no one answered. I went down stairs and stood at the desk for 15 minutes and finally the maid walked by l and only gave me two face towels (out of big towels). There were two coffee bins, but both were empty. One of our towels had holes
everything but the bathroom was clean it was a lot of hair in the tub. I had to clean it myself cause it was late and once I told front desk she gave me the run around. Then when I went to check out I told the lady and she told me it was nothing she could do because I didn’t take pictures then said she would leave a message for the manger... I came all the way from Cincinnati
Great customer service and friendly. Rooms are nice and clean
Located within a mile (2 km) of International Auto Components Headquarters, Red Roof Inn Southfield is within 3 miles (5 km) of Franklin Cider Mill. This 47-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 7:00 AM to 11:00 AM.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and phones.
Red Roof Inn Southfield features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has a vending machine.
It was ok but tv wasn’t working properly
I arrived at the property and was turned away, for the property was overbooked and I had to find another hotel to stay at. Security did not even allow me to enter the building. I had paid for the hotel, a week before and still this happened to me.
Vincent, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you as we were overbooked and for the inconvenience this caused. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
Cancelled my reservation!!! Never going back here again.
Denzel, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Everything was GREAT!! This was a great choice!! I will definately return!!
Thank you for staying with us at Extended Stay America and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more. Sincerely, Hotel Management
I liked it was quiet and very clean The staff was very professional
Thank you for selecting Extended Stay America for your visit and for sharing your comments. We were pleased to learn you had a relaxing stay and that you found our staff friendly and professional. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. We appreciate you being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel Management
Called corporate with my issues already so it is being taken care of
Thank you for reviewing us. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Unprofessional not clean long time to get in then get my money back because the rooms was dirty and stink
Thank you for your review. We apologize for the odor and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Dear Jessica, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issue with our TV, which kept it from being perfect. We appreciate you choosing our hotel and hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management